NewSVP Operations - Mechanical Contractor (Retained Search) JobotSVP Operations - Mechanical Contractor (Retained Search)Cincinnati, OH$250,000–$350,000 / yearThis is the senior operations leader for the entire platform — the operational expert who goes into our divisions, determines what's really happening, gets to root cause, and works directly with local leaders to resolve issues and raise performance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewDomestic Operations Specialist JobotDomestic Operations SpecialistCincinnati, OH$50,000–$75,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The company specializes in a comprehensive range of logistics solutions, including domestic and international freight forwarding, truck and rail brokerage, customs services, warehousing, order fulfillment, and inventory management.
NewAccounting Manager JobotAccounting ManagerCincinnati, OH$100,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A minimum of 5 years of experience in accounting or a related field, with at least 2 years of experience in a healthcare setting, preferably within a Federally Qualified Health Center (FQHC).
Operations Supervisor - Transportation (Supply Chain/Logistics) PenskeOperations Supervisor - Transportation (Supply Chain/Logistics)Cincinnati, OH$56,200–$74,500 / yearFull timeProvide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including, loading/unloading of trailers, cross-docking, and customer service operations in a manner consistent with company services and cost objectives. • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.
Restaurant Manager | Perkins American Food Co. | North College Hill JDK Management CompanyRestaurant Manager | Perkins American Food Co. | North College HillCincinnati, OH$48,000–$58,000 / yearFounded in 1958 as a single pancake house in Ohio, Perkins has grown into a leading family dining restaurant now for friendly service, classic comfort food, and great value. In this role, you’ll primarily lead front-of-house operations, support and develop your team, and help deliver the warm, welcoming atmosphere our guests expect.
NewGeneral Manager (Restaurant) JobotGeneral Manager (Restaurant)Cincinnati, OH$65,000–$85,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Qualifications: Minimum 5+ years of experience in restaurant management, including experience in staff management, food safety, and guest services.
NewAssistant General Manager (Restaurant) JobotAssistant General Manager (Restaurant)Newport, KY$55,000–$75,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Qualifications: Minimum 5+ years of experience in restaurant management, including experience in staff management, food safety, and guest services.
NewGeneral Manager (Fast Pace Restaurant) JobotGeneral Manager (Fast Pace Restaurant)Cincinnati, OH$60,000–$75,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewAssistant General Manager (Fast Pace Restaurant) JobotAssistant General Manager (Fast Pace Restaurant)Cincinnati, OH$60,000–$70,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewPart Sales Manager – Part Time AutoZonePart Sales Manager – Part TimeFairfield, OHParts Sales & Inventory Management – Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising. Teamwork – Work collaboratively with store staff and commercial department leaders to maintain seamless operations and customer service excellence.
Newinfrastructure Manager Vaco LLCinfrastructure ManagerCincinnati, OH$120,000–$130,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. This is a hands-on, working manager role leading a small infrastructure team while remaining deeply involved in daily technical operations, strategic initiatives, and major incident response.
NewInfrastructure IT Manager Vaco LLCInfrastructure IT ManagerCincinnati, OH$115,000–$150,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. This is a hands-on, working manager role leading a small team of engineers while remaining deeply involved in daily technical operations, strategic initiatives, and major incident response.
Senior Manager - Cash Management ProAmpacSenior Manager - Cash ManagementCincinnati, OHThis role partners closely with Accounting, FP&A, Treasury, Payroll, AP/AR, and external banking partners to optimize cash flow, support working capital objectives, and maintain compliance with corporate policies and audit requirements. The Cash Manager is responsible for overseeing the Company’s global cash management activities, ensuring adequate liquidity, strong internal controls, and accurate cash forecasting across all operating entities.
Transportation Supervisor gategroupTransportation SupervisorErlanger, KY$55,000–$60,000 / hourThe position is responsible for supervising employees (drivers and driver assistants) that coordinate services between the kitchen and drivers and controls activities on the dock. 2+ years supervisory experience working in a high volume, manufacturing, food production, and restaurant or catering environment or equivalent experience in the related field preferred.
District Manager DrivelineDistrict ManagerCincinnati, OH$43,888–$45,000The ideal candidate will enjoy traveling to retail store locations, engaging with employees and store personnel, and ensuring quality project execution for key merchandising initiatives such as category resets, new item cut-ins, product stocking, audits, and data / photo collection. We are seeking a highly motivated, results-driven Retail Operations Manager to lead a team of 100+ hourly merchandising associates, covering 200+ retail locations within a specific market area.
Equipment Rental Specialist Sunbelt RentalsEquipment Rental SpecialistCincinnati, OH$21.38–$25.38 / hourRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. The Equipment Rental Specialist is an inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment.
NewOrder Processing Coordinator II Modern Office MethodsOrder Processing Coordinator IIMontgomery, OH$21.93–$23.56 / hourOVERVIEW & PURPOSE Responsible for administrative duties determined by or in conjunction with management and otherwise relieves officials of clerical work and administrative and business detail by performing the following duties. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.
NewMarket Leader SavATreeMarket LeaderMaineville, OHFull timePartner with the sales team to identify new business opportunities, expand existing client relationships, and grow all service lines including Tree Care, Plant Health Care, Lawn Care, and Commercial Services. This role combines strategic leadership with hands on operational execution and offers the opportunity to lead a business that makes a lasting impact on customers, employees, and the communities we serve.
National Director of Business Development Operations ARCO Construction Company IncNational Director of Business Development OperationsCincinnati, OHWe are a national design/build construction company delivering complex commercial and industrial facilities across many product types (i.e. distribution, cold storage, food & beverage, manufacturing, life sciences, multifamily, sports, data, etc.) with an average deal size of $15-25M per project, with many projects $100M+, and up to $1B. ARCO is consistently recognized as a top workplace in multiple markets nationwide and is ranked by Engineering News-Record as a top ten design-build firm and the largest domestic builder of distribution and warehouse space.
Business Operations Intern City Wide Facility SolutionsBusiness Operations InternCovington, KYAt City Wide Facility Solutions, you’ll gain real-world exposure to both the sales and operational sides of a fast-growing company in the facility maintenance industry. City Wide Facility Solutions isn’t just another company, we’re a trusted partner helping commercial businesses keep their facilities running smoothly.
National Director of Business Development Operations ARCO a Family of Construction CompaniesNational Director of Business Development OperationsCincinnati, OhioFull timeABOUT YOU: ARCO is a national design/build construction company delivering complex commercial and industrial facilities across a wide range of product types, including distribution, cold storage, food and beverage, manufacturing, life sciences, multifamily, sports, and data centers. Sitting between Business Development Executives and all other BDs, this is a senior, non-selling leadership role responsible for building the operating system behind business development.
Business Operations & Reporting Coordinator Central Clinic Behavioral HealthBusiness Operations & Reporting CoordinatorCincinnati, OhioJoin our Mission-Driven, 5-time Top Workplace Award Winning Organization Program / Department: Administration Position : Business operations & Reporting Coordinator Employment Type: Full-time Location: Cincinnati, Ohio About Us At Central Clinic Behavioral Health, our mission is to inspire meaningful change by creating options and choices through compassionate approaches to behavioral health services that foster recovery and resiliency for children, adults, families, and communities . Our Award-Winning Culture: As a 5-time Top Workplace Award winner , our employees are at the core of everything we do, and we are committed to fostering a culture rooted in teamwork, open-mindedness, and accountability where everyone feels supported and empowered to grow—both professionally and personally.
Assistant Director of Business Operations Mason City School DistrictAssistant Director of Business OperationsNorthwest, OH$107,510.64–$147,329.39 / yearAdvanced skills with computers and the ability to work with Google Suite applications, financial software, etc. General commercial building systems knowledge: HVAC, electrical, plumbing, alarm systems etc.
Manager, eCommerce Business Operations Kroger Tech & DigitalManager, eCommerce Business OperationsCincinnati, OHFull timeAny experience working with eCommerce merchandising or operations- Analyze sales performance and develop plans to support business needs, constantly assessing business results to drive revenue, profit, and market share. From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
Manager, eCommerce Business Operations Kroger Co.Manager, eCommerce Business OperationsCincinnati, OHFull timeAny experience working with eCommerce merchandising or operations- Analyze sales performance and develop plans to support business needs, constantly assessing business results to drive revenue, profit, and market share. From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
Operations Business Process Manager Hubbell IncOperations Business Process ManagerHamilton, OHLeveraging expertise in purchasing, planning, inventory management, warehousing, and SAP systems, the Operations Business Process Manager collaborates with the SAP IT and Global Operations teams to define requirements and drive technical solutions that optimize efficiency and execution throughout HES Operations and Supply Chain. As an integral member of cross-functional and cross-site communities within HES, the Operations Business Process Manager partners with both Operations and Supply Chain teams and Local Business Process Owners to implement and continuously improve SAP capabilities and business processes.
Junior Business Systems Analyst Commercial Operations Medpace Holdings IncJunior Business Systems Analyst Commercial OperationsCincinnati, OHAn ideal candidate in this role will apply their experience in analysis, problem solving, communication, and attention to detail towards our shared goal of modernizing and optimizing our system landscape, enabling our business partners and business to run faster and better. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective.
Experienced Business Systems Analyst Commercial Operations Medpace Holdings IncExperienced Business Systems Analyst Commercial OperationsCincinnati, OHAn ideal candidate in this role will apply their experience in analysis, problem solving, communication, and attention to detail towards our shared goal of modernizing and optimizing our system landscape, enabling our business partners and business to run faster and better. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective.
Assistant Director/Associate Director Business Operations, Athletics University of CincinnatiAssistant Director/Associate Director Business Operations, AthleticsCincinnati, OHReporting to the Assistant Athletic Director of Business Operations, the position is responsible for providing administrative and accounting support to assigned sports and support units within a Business Office that provides financial oversight for all support units and sport programs in Athletics while following University of Cincinnati and departmental policies, NCAA Division I, and Conference bylaws and regulations. Under the leadership of Director of Athletics John Cunningham, and supported by more than 150 full-time staff members, UC Athletics' mission is to connect our community, enhance our university and impact the lives of student-athletes as they prepare to change the world on and off the field.
Senior Manager / Manager, Proposal Writer, Business Development Operations CTISenior Manager / Manager, Proposal Writer, Business Development OperationsCovington, KentuckyWe are looking toward the future – We have had a consistent double-digit growth rate over the last decade, invest in cutting-edge technology, and pride ourselves on our average 95% annual retention rate (a recent report found that the average turnover for CROs in the US was 30%). We think globally and act locally – We have a global philanthropic program supporting our team’s efforts to improve their local communities ( click here to learn more about our “CTI Cares” program) .
NewDirector, Business Operations UC HealthDirector, Business OperationsCincinnati, OHProvides leadership and oversight for GME operational planning, resource allocation, budget management, and program support services, ensuring effective stewardship of institutional resources. The Director - Business Operations is responsible for the strategic leadership, planning, organizing, facilitation and monitoring of the business operations across the assigned area(s) of the organization including inpatient, outpatient and professional service departments.
Junior Business Systems Analyst - Commercial Operations Medpace, Inc.Junior Business Systems Analyst - Commercial OperationsCincinnati, OhioAn ideal candidate in this role will apply their experience in analysis, problem solving, communication, and attention to detail towards our shared goal of modernizing and optimizing our system landscape, enabling our business partners and business to run faster and better. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective.
Experienced Business Systems Analyst - Commercial Operations Medpace, Inc.Experienced Business Systems Analyst - Commercial OperationsCincinnati, OhioAn ideal candidate in this role will apply their experience in analysis, problem solving, communication, and attention to detail towards our shared goal of modernizing and optimizing our system landscape, enabling our business partners and business to run faster and better. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective.
Manager, Budgets & Contracts, Business Development Operations CTIManager, Budgets & Contracts, Business Development OperationsCovington, KentuckySenior Manager / Manager, Budgets & Contracts, Business Development Operations - Level DOE Job Purpose / Summary Responsible for the development of global proposals and Work Order attachments and works with third parties and sponsors as required. Compile Work Order attachments including Payment Schedules; Independently discuss and negotiate Work Order Scopes with clients as well as third party vendors as needed; contract with clients and third party vendors.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureOH$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Sales Operations Specialist 2 Siemens AGSales Operations Specialist 2Cincinnati, OH$33.36–$60.04 / hourExperience level Experienced Professional Job type Full-time Work mode Hybrid (Remote/Office) Employment type Permanent Location(s) Cincinnati - Ohio - United States of America Livonia - Missouri - United States of America St Louis - Missouri - United States of America We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster! May need to understand Business Objects customer database At times understand key customer discounting and product rightsPreferred Knowledge/Skills, Education, and ExperienceFollowing knowledge/skills, education, and experiences are preferred to be considered for this position.
Student Opportunities - Business Operations Internships - Fall 2026 (Hybrid) Cincinnati Financial CorpStudent Opportunities - Business Operations Internships - Fall 2026 (Hybrid)Cincinnati, OH166389'',''true'',''166389'',''false'',''Submission for the position: Student Opportunities - Business Operations Internships - Fall 2026 (Hybrid) - (Job Number: 2600598)'',''false'',''166389'',''false'',''true'',''Student Opportunities - Business Operations Internships - Fall 2026 (Hybrid)'',''2600598'',''US-OH-Fairfield'',''!*! '',''false'',''166389'',''166389'',''true'',''166389'',''false'',''Submission for the position: Student Opportunities - Business Operations Internships - Fall 2026 (Hybrid) - (Job Number: 2600598)'',''false'',''166389'',''false'',''true''.
Adjunct Instructor, Department of OBAIS, Operations Management, Lindner College of Business University of CincinnatiAdjunct Instructor, Department of OBAIS, Operations Management, Lindner College of BusinessCincinnati, OHLindner College of Business, Department of Operations, Business Analytics and Information Systems (OBAIS) - Operations Management, is accepting applications for one or more term adjunct (part-time) faculty in operations & supply chain management capable of teaching subjects such as: Introduction to operations & supply chain management, lean six-sigma, project management, service operations, supply-chain management, supply chain resilience and security, procurement/sourcing management, customs administration, logistics and applications of Artificial Intelligence in operations & supply chains. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country."
Administrative Operations Representative - Business Support Services Great American Insurance CompanyAdministrative Operations Representative - Business Support ServicesCincinnati, OHBusiness Support Services handles mail services, central printing and distribution of forms and documents, assembly of policies, document imaging and customer service. Troubleshooting & upkeep - Resolves basic equipment issues, escalates complex ones, and keeps work areas stocked and operational.
Branch Operations Manager Equitable Financial Life Insurance CompanyBranch Operations ManagerCincinnati, OH$57,397–$94,705 / year418743'',''true'',''418743'',''false'',''Submission for the position: Branch Operations Manager - (Job Number: 260000BZ)'',''false'',''418743'',''false'',''true'',''Branch Operations Manager '',''260000BZ'',''UNITED STATES-OH-Cincinnati'',''UNITED STATES-OH-Cincinnati'','''','''',''Equitable'',''Equitable'',''Full-time'',''Full-time'',''!*! As a Branch Operations Manager, you'll play a key leadership role in ensuring our office runs efficiently and effectively, while supporting our sales team and enhancing overall operational excellence.
NewSales & Operations Advisor in Training DriveTimeSales & Operations Advisor in TrainingCincinnati, OhioWe could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles.
Sales Planning & Operations Manager - Quota Setting Paychex IncSales Planning & Operations Manager - Quota SettingOH$83,400–$131,000 / yearCoordinates a collaborative functional matrix team of internal sales support and internal corporate partners to execute on Divisional key sales initiatives and strategies. 3 years of experience in Management/sales with a thorough knowledge of Sales and expert knowledge of Human Capital Management of Human Resource Outsourcing offerings.
Sales Planning & Operations Manager - HR Solutions Paychex IncSales Planning & Operations Manager - HR SolutionsCincinnati, OH$83,400–$131,000 / yearCoordinates a collaborative functional matrix team of internal sales support and internal corporate partners to execute on Divisional key sales initiatives and strategies. 3 years of experience in Management/sales with a thorough knowledge of Sales and expert knowledge of Human Capital Management of Human Resource Outsourcing offerings.
Sales Planning & Operations Manager - MT Paychex IncSales Planning & Operations Manager - MTOH$83,500–$131,000 / yearBachelor's Degree - Preferred 3 years of experience in Management/sales with a thorough knowledge of Sales and expert knowledge of Human Capital Management of Human Resource Outsourcing offerings. • Coordinates a collaborative functional matrix team of internal sales support and internal corporate partners to execute on Divisional key sales initiatives and strategies.
NewOperations Manager (Full-Time) The Buckle IncOperations Manager (Full-Time)Cincinnati, OHWhile performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. Make shipping labels for all packages being sent out and sort packages by required shipment transit time (expedited shipping or regular ground shipping).
Sales Planning & Operations Manager - Strategic Accounts/Franchise Paychex IncSales Planning & Operations Manager - Strategic Accounts/FranchiseOH$83,400–$131,000 / yearCoordinates a collaborative functional matrix team of internal sales support and internal corporate partners to execute on Divisional key sales initiatives and strategies. 3 years of experience in Management/sales with a thorough knowledge of Sales and expert knowledge of Human Capital Management of Human Resource Outsourcing offerings.
Operations Manager - Kenwood Towne Centre Alo LLCOperations Manager - Kenwood Towne CentreCincinnati, OH$60,000–$76,000 / yearTo build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
Accounting Operations Manager Applied Optoelectronics IncAccounting Operations ManagerCincinnati, OHThis role reviews and supports accounting activity across accounts payable, accounts receivable, the general ledger, month-end close, and manufacturing cost accounting, and serves as a key escalation point for recurring accounting operations and general ledger matters. Applied Optoelectronics, Inc. (AOI) is a leading developer and manufacturer of advanced optical, semiconductor, and HFC networking products that support AI datacenters, cable broadband, telecom, FTTH, and fiber access networks around the world.
Field Operations Manager, Veterinary - VIP Petcare Tractor Supply CoField Operations Manager, Veterinary - VIP PetcareWest Chester, OHThe Field Operations Manager oversees the operational, financial and customer services aspects of their assigned locations, which may include oversight of multiple operational concepts including field office and community clinics. Direct, develop, train, review, recruit, hire, communicate and performance manage Assistant Field Operations Manager, Field Operations Assistant, rig and office staff.
NewOperations Manager Pavion CorpOperations ManagerCincinnati, OHPrimary Responsibilities: Operations: Responsible for the effective and successful administration of job-site services with higher level of complexity including; pre-sale estimating, competitive pricing, maximized profit margin, quoting, order processing, reviewing employee time cards, service billing, and escalated collection issues. Resolve customer concerns in service delivery and proactively collaborate with other key stakeholders (such as sales or finance) to help develop or modify systems, products or processes to increase customer satisfaction and support team productivity.