How You Will Shine: High school diploma or equivalent; associate degree preferred2-3 years in IT preferred, shipping, logistics, or warehouse coordinationHands on technical ability to configure PCs, networking equipment, and servers prior to shipmentWorking knowledge of imaging tools, basic networking (DHCP, DNS, VLANs), BIOS settings, and OS preparationFamiliarity with ITIL, ITOM, and ITAM principlesSkilled in shipping platforms, inventory systems, and Excel for tracking and reportingAbility to troubleshoot basic devices, configuration, or connectivity issues before deploymentStrong communication skills with a service-oriented mindsetExcellent organization, time management, and documentation skillsAbility to follow and maintain SOPs for configuration, staging, and shipping workflows. Schedule and prepare outgoing shipments to remote employees, field locations, and stores based on deployment timelines and project schedulesPackage equipment securely with appropriate protection, verify shipping labels and documentation for accuracy, and coordinate pickupsTrack shipment progress, proactively communicate delays, and resolve delivery issues with carriersCoordinate with third-party vendors to ensure orders are fulfilled, configured correctly, and delivered on scheduleAssemble user-specific equipment kits and support onboarding/offboarding provisioning activitiesMaintain records of shipped items including tracking numbers, delivery confirmations, and recipient sign-offs.