Reporting directly to the Director, National Pursuits, this position acts as a bridge between Sales, Operations, Finance, Marketing, IT, and other internal business partners, ensuring the effective use of CRM and marketing technology and data analytics to drive strategic growth, client engagement, proposal development efficiency, and competitive advantage. Job Description Summary: The Director of CRM Operations plays a pivotal role in leading the development, execution, and optimization of Swinerton's CRM and related marketing/pursuit systems and strategic business initiatives.