For candidates residing in: Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Newark, San Jose, San Francisco, Pennsylvania, Virginia, Washington, or the District of Columbia the hourly range is $29.43 - $45.59. The key area of responsibility in the role of Customer Service Administrator is interaction with customers, i.e., insurance applicants, to handle formal disputes of incorrect information: Respond to applicants' questions via phone and email in a timely manner.