Atlanta Call Center Jobs Overview
Call center agents play an important supporting role in the success of a business by ensuring that customers are satisfied. Without a call center, customers wouldn't know who to turn to when a problem arises with the product or service they've purchased. Call center jobs are open to job seekers who come from a multitude of backgrounds and work histories. Agents not only help to solve customers' issues, but they also lend a sympathetic ear and provide customers with a positive experience so that they'll come back to the brand again and again.
Jobs at call centers are ideal for people who are just getting started in their career or who want to learn more about a company's products or services. Agents handle incoming and outgoing customer calls, using their knowledge of products, services, and policies to assist callers with inquiries or complaints. As a call center agent, you'll speak with customers, listen to their needs, clarify information, and offer possible solutions. You may also have opportunities to upsell the company's products and services, and build strong relationships with customers.
You can expand your search for administrative jobs by checking out these similar positions:
About Working in Atlanta, Georgia
Be careful when asking for directions in Atlanta. If someone says "take Peachtree," they may be sending you down any one of 70 roads with the same name. The original Peachtree Street runs through Atlanta, connecting the Five Points financial district to Midtown and then up to Buckhead before it takes a hard turn to become Peachtree Road. Once you've got the local roads figured out, you'll soon learn if the Atlanta jobs you apply for are OTP or ITP. Interstate 285, a highway that encircles the city with 60 miles of asphalt, determines if you are inside the perimeter or outside the perimeter.
If you live in Atlanta, you may find that your neighbors have Atlanta jobs at the world headquarters of companies like Coca-Cola, Home Depot, UPS, Delta Airlines, or Turner Broadcasting. You can also try looking for opportunities in the Atlanta metro area—it's 6,000 square miles and contains 110 municipalities, including Sandy Springs, Smyrna, and Marietta.
Update Your Atlanta Call Center Resume
Ready to put your resume together? Monster can help. We offer a sample call center resume to help you organize your relevant experience and skills into a simple, clean format. To really impress potential employers, consider including a cover letter with your application. Read through our sample cover letters and then take a look at our collection of cover letter articles—they can help you to express your thoughts about what qualities and experience you’ll bring to the position.
How Much Do Call Center Jobs Pay in Atlanta, Georgia?
Got money on your mind? You should! Make sure you’re getting paid what you’re worth. Our Salary Tools can help you understand what you can expect to make in call center jobs in Atlanta, Georgia, as well as the skills that can boost your value and what the next steps in your career might be. Right now, the median call center representative pay in Atlanta is $29,466 per year, which is 5% lower than the national average.
Find Your Next Atlanta Call Center Job. Monster Can Help Get You Started
Are you prepared for a career in call center? If so, set up your profile on Monster for free and begin clicking on those call center jobs. When you sign up with us, you’ll receive custom job alerts and expert advice on how to negotiate your salary in Atlanta, how to nail your job interview, and more.