NewCall Center Agent Securitas TechnologyCall Center AgentUniontown, OH$15–$17This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events.
NewCall Center Operator Securitas TechnologyCall Center OperatorUniontown, OH$15–$17This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events.
NewService Center Assistant IconmaService Center AssistantSeven Hills, OH$14–$17 / hourResponsibilities:Service Center Assistants are responsible for servicing all queries relating to MasterCard associated programs and services via telephone and/or email to cardholders based in the United States, Latin America and the Caribbean. Core languages to recruit for: English(required), Spanish and Brazilian Portugues, Strong English communication skills are required in additional to solid Spanish/Portuguese.
NewCall Service Representative Securitas TechnologyCall Service RepresentativeUniontown, OH$15–$17This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events.
Guitar Technician - Guitar Center Guitar CenterGuitar Technician - Guitar CenterKent, ALAs our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.
NewElectrician Journeyperson - Parma Metal Center General MotorsElectrician Journeyperson - Parma Metal CenterWickliffe, OH$37.77–$44.06 / hourWorking under minimal supervision, the skilled trades Electrician Journeyperson is responsible for layout, installation, repair and preventative maintenance of complicated electrical equipment and circuits, troubleshooting and technical expertise on control systems. Please note – per the labor agreement between GM and the UAW, GM may share information and documentation relating to the credentials of applicants for this position (e.g., resumes, journeyperson cards, interview notes, certificates, etc.) with UAW personnel who have a need to know as part of their role on the UAW skilled trades team.
Call Center Representative Ultimate Fitness Group, LLCCall Center RepresentativeRocky River, OHGender Female Male X Decline to Self-Identify Race Ethnicity Hispanic or Latino White Not Hispanic or Latino Black or African American Not Hispanic or Latino Native Hawaiian or Other Pacific Islander Not Hispanic or Latino Asian Not Hispanic or Latino American Indian or Alaska Native Not Hispanic or Latino Two or More Races Not Hispanic or Latino Decline to Self-Identify Referral code from a current employee If no code provided, add their name instead. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
NewCall Center Supervisor Great Day Improvements: A Family of BrandsCall Center SupervisorTwinsburg, OhioSeeking people with supervisor experience in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent (ISA) - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist. • Handling management activities such as interviewing, training, coaching employees, communicating performance issues with supervisor, and managing performance, • Identifying employee or customer needs and assisting the management team with creating solutions.
Call Center Representative OrangetheoryCall Center RepresentativeRocky River, OhioOTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
Call Center Representative Orangetheory - Franchise #0279Call Center RepresentativeROCKY RIVER, OHOTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF).
Call Center / Customer Service Westside ToyotaCall Center / Customer ServiceNorth Olmsted, OhioParticipate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management. Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
BDC / Call Center Associate Honda of Middleburg HeightsBDC / Call Center AssociateMiddleburg Heights, OhioMaster the Phones: Handle a high volume of inbound service calls and make proactive outbound calls to current and former clients. Tech Savvy: Previous experience with CRMs (like VinSolutions or Reynolds) is a plus, but we will train the right candidate.
Customer Service/ Call Center Instructor The CentersCustomer Service/ Call Center InstructorCleveland, OHOur Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third party certifications, job placements and retention support with a large network of corporate partners. Stays abreast of all industry trainings to remain a subject expert by Identify curricular resources and engaging training materials, facilitator guides and related supporting tools that could aid in the update or creation of new instructional materials.
Call Center Operator (2) INTRALOTCall Center Operator (2)Strongsville, OHGames Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations.
Contact Center Operator I - CC Call Center AramarkContact Center Operator I - CC Call CenterMedina, OHPosition Summary: The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of goods and services. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
Customer Service Representative Call Center - Examination City of ClevelandCustomer Service Representative Call Center - ExaminationCleveland, OH$15.92–$22.80 / hourMust satisfy ONE of the following: (i) One year of full-time paid experience handling telephone and/or walk-in customers with emphasis on customer service, collections, billing, and/or service complaints in a high-volume business (office) environment required, experience in a utility call center is preferred; OR (ii) Completion of a customer service specialization certification and training program together with one year of full-time paid experience handling telephone and/or walk-in customers with emphasis on customer service, collections, billing, and/or service complaints in a high volume business (office) environment; OR (iii) Completion of any related City of Cleveland apprenticeship program. (NOTE: Not all Examinations consider residency credit in the scoring process) To substantiate a claim for residency points, Applicants must UPLOAD LEGIBLE COPIES of the following: A signed and notarized Residency Affidavit available on the City's website here: https://www.clevelandohio.gov/sites/clevelandohio/files/AffidavitOfResidency0321.pdf.
Call Center Advisor - Cleveland Clinic Towne Park LtdCall Center Advisor - Cleveland ClinicCleveland, OH$15–$17 / hourWhether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. The Customer Service Advisor is a highly energetic, enthusiastic, disciplined, problem solver with excellent communication and computer skill.
NewCall Center Agents Great Day Improvements: A Family of BrandsCall Center AgentsTwinsburg, OhioResponsibilities: · Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department. Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.
UWD Call Center Representative - Confirmation Specialist Great Day Improvements LLCUWD Call Center Representative - Confirmation SpecialistBedford Heights, OHThe ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive quality phone experience. Listening to recorded calls to verify customer data is aligned with the appointment data, correcting opportunities when available.
TBA Call Center Representative - Confirmation Specialist Great Day Improvements LLCTBA Call Center Representative - Confirmation SpecialistBedford Heights, OHThe ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive quality phone experience. Listening to recorded calls to verify customer data is aligned with the appointment data, correcting opportunities when available.
Call Center Representative - Roadside Assistance AAACall Center Representative - Roadside AssistanceIndependence, OhioField incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. Call Center Representative - Roadside AssistanceAs a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads.
Call Center Representative Home Genius ExteriorsCall Center RepresentativeSolon, OH$45,000–$65,000Our Inside Sales Reps are the powerhousebehind our marketing department, driving success by connecting with potential clients and setting our sales team up for victory. Seal the deal: Overcome objections, build trust, and schedule consultations that lead to big wins.
Room Service Representative- (Call Center) Food Service; 40hrs Biweekly; Evening MetroHealthRoom Service Representative- (Call Center) Food Service; 40hrs Biweekly; EveningCleveland, OHElectronic competency to work with the various software programs Strong customer service skills, including effective listening skills. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.
Room Service Representative-(Call Center) Food Services Patient 40hrs Biweekly Eves MetroHealthRoom Service Representative-(Call Center) Food Services Patient 40hrs Biweekly EvesCleveland, OHFounded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers. Responsible for taking food orders through direct patient/customer contact and providing excellent food related services.
Patient Registration Call Center SummaCare IncPatient Registration Call CenterAkron, OH$17.43–$20.92 / hourSummary: Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
RN Call Center Clinical Access SummaCare IncRN Call Center Clinical AccessAkron, OH$35.09–$42.11 / hourThis role has the critical responsibility of providing all patients and physicians unparalleled experience and support in the following capacities; interacting with patients virtually to assess their clinical needs and requirements to achieve and/or maintain their health, evaluation of patient medical concerns, initial screening of patient signs and symptoms, acts in collaboration with the physicians care team, collaboration with the multi-disciplinary team, guides members toward and facilitate interaction with resources appropriate for care and well-being, utilizing recourses available to uphold the population healthcare model, and any other questions or concerns. Relevant experience includes: direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using the nursing process, or adult/pediatric nursing care in a physician or hospital setting.
RN Call Center SummaCare IncRN Call CenterAkron, OH$35.09–$42.11 / hourThis role has the critical responsibility of providing all patients and physicians unparalleled experience and support in the following capacities; interacting with patients virtually to assess their clinical needs and requirements to achieve and/or maintain their health, evaluation of patient medical concerns, initial screening of patient signs and symptoms, acts in collaboration with the physician's care team, collaboration with the multi-disciplinary team, guides members toward and facilitate interaction with resources appropriate for care and well-being, utilizing recourses available to uphold the population healthcare model, and any other questions or concerns. Relevant experience includes: direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using the nursing process, or adult/pediatric nursing care in a physician or hospital setting.
Application Support Call Center Representative Quadax Careers & CultureApplication Support Call Center RepresentativeMiddleburg Heights, OhioPossess a strong desire to work as a team while providing exceptional customer support with a high focus on incident resolution and attention to detail. Research, document, and outline technical concerns, edit changes and other conflicts as they arise.
Call Center Agents Great Day Improvements LLCCall Center AgentsTwinsburg, OHAnswer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department. Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.
Pharmacy Tech II - CarelonRx Call Center Elevance Health IncPharmacy Tech II - CarelonRx Call CenterSeven Hills, OHRequires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Application Support Call Center Representative Quadax, Inc.Application Support Call Center RepresentativeMiddleburg Heights, OHPart timePossess a strong desire to work as a team while providing exceptional customer support with a high focus on incident resolution and attention to detail. Research, document, and outline technical concerns, edit changes and other conflicts as they arise.
CALL CENTER REPRESENTATIVE LORAIN COUNTY HEALTH & DENTISTRYCALL CENTER REPRESENTATIVELorain, OHThe ideal candidate is an excellent communicator who shares in the commitment of our organization's philosophy of "partnership" with patients while integrating its values of Respect, Quality, Compassion, Integrity, and Excellence. Must be able to demonstrate computer knowledge, including: basic Microsoft Office and the ability to navigate and manipulate multiple software applications in a single session.
Insurance Call Center Manager (Branch Operations) TrueCut InsuranceInsurance Call Center Manager (Branch Operations)Cuyahoga Falls, OHTrueCut Insurance, a growing independent insurance agency specializing in Property and Casualty (P&C) insurance, is seeking a dynamic Insurance Call Center Manager to lead our OH team of 10-14 producers with full accountability for production, service performance, and team culture. Key Responsibilities: Lead, Manage, Hold Others Accountable: Guide the team by fostering a culture of accountability, clear communication, and collaboration.
Virtual Call Center Agent - Bilingual (Spanish/English) Dynata LLCVirtual Call Center Agent - Bilingual (Spanish/English)OHRemoteWe are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Call Center Agent Dynata LLCVirtual Call Center AgentOHRemoteWe are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
HIM Call Center Representative - Remote ProMedica Health System IncHIM Call Center Representative - RemoteOHRemote$31,200–$55,744 / yearThe organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines.
CALL CENTER OPERATOR Compass Group North AmericaCALL CENTER OPERATORGarfield Heights, OH$17–$19 / hourFull-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.
Biometrics (Fingerprint) Technician - On Call Amentum Services IncBiometrics (Fingerprint) Technician - On CallCleveland, OHManage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
Biometrics (Fingerprint) Technician - On Call AmentumBiometrics (Fingerprint) Technician - On CallCleveland, OhioManage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
Banquet Server on call Pyramid Hotel GroupBanquet Server on callBeachwood, OHAbout our property: As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital''s Ahuja Medical Center, Tri-C East''s campus, MGM Casino, ThistleDown Racino and numerous museams including the Rock & Roll Hall of Fame, as well as the area's premier shopping and dining @ Pinecrest. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
Supervisor Customer Contact Center - OH Customer Contact Centers - Akron Fairlawn FirstEnergy CorpSupervisor Customer Contact Center - OH Customer Contact Centers - Akron FairlawnAkron, OHHeadquartered in Akron, Ohio, FirstEnergy includes one of the nation''s largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.
Service Center Representative Sedgwick Claims Management Services, Inc.Service Center RepresentativeSeven Hills, OHPRIMARY PURPOSE: The Service Center Representative position is in an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Manager, Health Center Operations; 363 The CentersManager, Health Center Operations; 363Cleveland, OHCollaborate with patient care coordination through the clinic: checking in, signing in, escorting to exam rooms/offices if needed, answering questions, providing pre and post-appointment service, and assisting with care coordination. Assists providers and counselors in managing client volume and client needs; actively makes decision to ensure client access while leveraging resources and maintaining a positive relationship.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureCleveland, OH$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
CS Specialist I - Customer Service Center WesBanco IncCS Specialist I - Customer Service CenterUniontown, OHAssists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
Service Center Assistant ICONMA, LLCService Center AssistantSeven Hills, OH$14–$17 / hourResponsibilities:Service Center Assistants are responsible for servicing all queries relating to MasterCard associated programs and services via telephone and/or email to cardholders based in the United States, Latin America and the Caribbean. Core languages to recruit for: English(required), Spanish and Brazilian Portugues, Strong English communication skills are required in additional to solid Spanish/Portuguese.
Team Leader, Customer Care Center NiSource IncTeam Leader, Customer Care CenterOH$82,200–$123,200 / yearCoaches customer service teams in resolution techniques including identifying problems, leveraging self-service support, using senior representatives and Team Leaders appropriately all in efforts to service customers. Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerCleveland, OH$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
Service Center Associate MindlanceService Center AssociateSeven Hills, OHRemoteMental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies.