You will lead a team of part-time and full-time Member Support Representatives through three Member Support Leads, ensuring members receive accurate, empathetic, and timely help with eligibility, benefits, registration, scheduling, platform access, and their food benefits (Medically Tailored Meals, Food Boxes, and grocery benefits). Through our highly personalized, digital platform, we guide more than 3 million members-including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers-on a tailored journey to eating well while saving time and money.