NewSupervisor, Customer Contact Center South Shore HealthSupervisor, Customer Contact CenterWeymouth, MA$79,600–$113,800 / yearStrong communications skills including the ability to build relationships and effectively communicate with project teams and key clinical stakeholders, including business services, nurses and physicians. The CCCS will be responsible for keeping the IT Support Services Manager abreast of any daily issues or escalations that occur and collaborate on staff scheduling related issues.
Operator Representative, Communications Center Brigham and Women's HospitalOperator Representative, Communications CenterSomerville, MA$17.71–$22.79 / hourThese values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration Qualifications Qualifications: High School Diploma or equivalent required Able to type 35 wpm and knowledge of popular MS Windows software applications. Remote Type Onsite Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $22.79/Hourly Grade 1 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureBoston, MA$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Welcome Center Representative - Seasonal YMCA of Greater BostonWelcome Center Representative - SeasonalDorchester, MA$15–$17 / hourUnder the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures. Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.
Contact Center Representative CareforthContact Center RepresentativeBoston, MassachusettsRemote$16.69–$22.51 / hourFull timeThrough a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. Join Our Award Winning Team: Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer.
Director, Contact Center Technology ZelisDirector, Contact Center TechnologyBoston, MassachusettsThis leader will own the full Contact Center as a Service platform landscape, including NICE CXone / CX1 or future-state alternatives, voice infrastructure, routing, IVR, workforce technology integrations, reporting enablement, automation capabilities, and related customer and employee experience technologies. The ideal candidate is a hands-on strategic leader with deep CCaaS experience, strong telephony knowledge, excellent business partnership skills, and a proven ability to build and lead high-performing technology teams.
Contact Center Operator - Boston Childrens Service Response Ctr AramarkContact Center Operator - Boston Childrens Service Response CtrWaltham, MAResponsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs. The Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.
Contact Center Operator - Boston Children's Service Response Ctr Aramark Corp.Contact Center Operator - Boston Children's Service Response CtrWaltham, MAResponsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs. The Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.
NewContact Center Supervisor Brigham and Women's HospitalContact Center SupervisorWestwood, MA$58,136–$84,656 / yearThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level.
Senior Product Manager - Vault CRM - Service Center Veeva Systems IncSenior Product Manager - Vault CRM - Service CenterBoston, MA$120,000–$200,000 / yearYou will collaborate with the wider Vault CRM PM team to ensure the core platform (AI agents, Engagement Channels like telephony/CCaaS, Email, WhatsApp, SMS, and more) evolves to meet the unique, complex requirements of service and contact center users. Industry Representation & Thought Leadership: Evangelize products and become the subject matter expert for internal audiences, external customers, and market facing communications.
Customer Care Center Specialist II Needham BankCustomer Care Center Specialist IINeedham, MA$22.57–$29.35 / hourDemonstrate understanding of the multiple ways customer’s bank using online and mobile technology, branch and contact centers and ability to educate and explain the services and channels so the customer needs will be met through the different channels. This position will go beyond processing simple account transactions to listen to and identify customer needs to efficiently complete requests, resolve problems and provide information on products and services.
Senior Product Manager (Contact Center Strategy) LendbuzzSenior Product Manager (Contact Center Strategy)Boston, MALendbuzz is a fintech startup founded in 2015 by MIT alumni using cutting-edge machine learning to revolutionize vehicle financing and change the way deserving borrowers access credit. A Note on Recruiting Outreach We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @ lendbuzzcareers.com ).
Director, Contact Center Technology Zelis Healthcare, Inc.Director, Contact Center TechnologyBoston, MA$153,000–$193,800 / yearThis leader will own the full Contact Center as a Service platform landscape, including NICE CXone / CX1 or future-state alternatives, voice infrastructure, routing, IVR, workforce technology integrations, reporting enablement, automation capabilities, and related customer and employee experience technologies. The ideal candidate is a hands-on strategic leader with deep CCaaS experience, strong telephony knowledge, excellent business partnership skills, and a proven ability to build and lead high-performing technology teams.
Contact Center Operator ASGContact Center OperatorBoston, MassachusettsObtain client information by answering telephone calls, chats, emails, and other customer service communication channels; interviewing clients; verifying information. ( ASG ) is a full-service multicultural marketing agency that focuses on helping all communities gain access to critical information and resources.
Restoration Center Nurse Manager Vinfen CorpRestoration Center Nurse ManagerLowell, MA$110,000–$135,000 / yearKnowledge and Skills: Experience working in a community mental health and/or substance use clinic, federally qualified health center or similar setting• Ability to work independently as well as part of a multi-disciplinary team• Comfortable using a computer and experienced working in an electronic health record, proficient in communicating effectively, both written and verbally, with varying audiences• Familiar with MassHealth and managed care practices• Ability to mentor and coach staff at all levels• Demonstrates sensitivity to cultural, religious, racial, disability, and gender issues• Knowledge of human, legal, civil rights, community, and other resources• Utilizes evidence based best practices• Promotes empowerment and self-advocacy techniques• Knowledge of formal and informal assessment practices• Knowledge of crisis intervention techniques• Knowledge of documentation requirements• Works well under pressure, meet multiple and often competing deadlines• Ability to work in a professional and confidential capacity• Knowledge of Code of Ethics. The Nurse Manager is an integral part of the development and management of a model designed to support individuals in the community, reduce emergency room usage for behavioral health crises, increase flexibility of service delivery, provide seamless access to outpatient, urgent and crisis interventions, psychopharmacology, Medication Assisted Treatment (MAT) and increased use of social supports and community-based staff.
Product Manager - Global Employer Services Technology Center Deloitte Touche Tohmatsu LtdProduct Manager - Global Employer Services Technology CenterBoston, MA$135,675–$184,500 / yearProven experience with incident management, root cause analysis methodologies, resilience patterns, SQL Server Reporting Services (SSRS), Extensible Markup Language (XML), and JavaScript Object Notation (JSON); ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per week. Proven experience with Amazon Web Services (AWS), including Elastic Compute Cloud (EC2), Lambda, Glue, Elastic MapReduce (EMR), CloudWatch, Redshift, and Aurora; artificial intelligence and machine learning frameworks; large language models; and autonomous agentic systems or intelligent automation solutions.
Traveling Test Center Manager Prometric IncTraveling Test Center ManagerMethuen, MAPrometric employs more than 600 Test Center Administrators (TCAs) worldwide who are highly respected for their ability to lead and control the computer-based test center environment. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.
NewTesting Center Coordinator Talent Software Services, Inc.Testing Center CoordinatorCambridge, MA$20–$25 / hourCoordinate the scheduling and administration of exams given through the Testing Center, including gathering and organizing exam materials and instructions from faculty, scheduling with students and proctors, coordinating equipment maintenance and updates with the Assistive Technology Center, reserving space, and overseeing communication about testing services to students and faculty. This role supports the day-to-day operations of the testing center including receptionist duties, communication, space assignment, exam scheduling, exam packet preparation, and ordering supplies.
311 Contact Center-Quality Analyst City of Somerville311 Contact Center-Quality AnalystSomerville, MA$75,000–$78,000 / yearAbility: Demonstrated ability in the setup and/or execution of employee performance improvements; ability to work independently and under pressure; ability to maintain, manage, and organize complex data sets; ability to clearly articulate this information in verbal, written and visual presentations; ability to handle problems effectively in response to day-to-day crises; ability coordinate events; ability to train and coach others on best practices in customer service; ability to operate a computer; ability to deal appropriately with all customers, internal and external. Education and Experience: High School diploma and five or more (5+) years' experience in a high-volume, versatile customer service environment; or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
NewSupply Chain Planner – Data Center Programs Hendricks Regional HealthSupply Chain Planner – Data Center ProgramsNorth Andover, MA$23.90–$33.25 / hourThe Planner owns relationships with a defined group of suppliers—including Data Center–specific vendors representing approximately $50M in spend—ensuring supply continuity and on-time delivery performance to meet business commitments. This role ensures alignment between demand, supply, and supplier commitments by managing purchase orders, monitoring material availability, and supporting daily supply chain operations.