Call Center Agent Securitas TechnologyCall Center AgentUniontown, OH$15–$17This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events.
Call Center Operator Securitas TechnologyCall Center OperatorUniontown, OH$15–$17This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events.
Call Service Representative Securitas TechnologyCall Service RepresentativeUniontown, OH$15–$17This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events.
NewInside Sales Agent (Call Center) Great Day Improvements: A Family of BrandsInside Sales Agent (Call Center)Bedford Heights, OhioFull timeSeeking people with in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist** . The Bath Authority is a residential bathroom remodeling company and is a subsidiary of Great Day Improvements , a collection of some of the best home improvement companies in the nation.
Call Center Supervisor Great Day Improvements: A Family of BrandsCall Center SupervisorTwinsburg, OhioFull timeSeeking people with supervisor experience in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent (ISA) - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist . • Handling management activities such as interviewing, training, coaching employees, communicating performance issues with supervisor, and managing performance, • Identifying employee or customer needs and assisting the management team with creating solutions.
Call Center Representative Ultimate Fitness Group, LLCCall Center RepresentativeRocky River, OHFemale Male X Decline to Self-Identify Race Ethnicity Hispanic or Latino White Not Hispanic or Latino Black or African American Not Hispanic or Latino Native Hawaiian or Other Pacific Islander Not Hispanic or Latino Asian Not Hispanic or Latino American Indian or Alaska Native Not Hispanic or Latino Two or More Races Not Hispanic or Latino Decline to Self-Identify Referral code from a current employee If no code provided, add their name instead. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
Call Center Representative Orangetheory - Franchise #0279Call Center RepresentativeROCKY RIVER, OHOTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF).
NewInside Sales Agent (Call Center) Great Day Improvements LLCInside Sales Agent (Call Center)OHSeeking people with in Home Improvement Call Center - Inside Sales - Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care - Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist. The Bath Authority is a residential bathroom remodeling company and is a subsidiary of Great Day Improvements, a collection of some of the best home improvement companies in the nation.
NewConfirmation Specialist (Call Center) Great Day Improvements: A Family of BrandsConfirmation Specialist (Call Center)Bedford Heights, OhioFull timeSeeking people with experience in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent (ISA) - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist . As the Confirmation Specialist you will play an important role in ensuring a quality experience for the customer and sales team for The Bath Authority, a subsidiary company of Great Day Improvements.
Call Center Representative OrangetheoryCall Center RepresentativeRocky River, OhioOTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
Call Center Supervisor Great Day Improvements LLCCall Center SupervisorTwinsburg, OHSeeking people with supervisor experience in Home Improvement Call Center - Inside Sales - Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care - Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent (ISA) - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist. Hands-on supervision of daily operations including scheduling, confirming, and monitoring productivity• Handling management activities such as interviewing, training, coaching employees, communicating performance issues with supervisor, and managing performance,• Identifying employee or customer needs and assisting the management team with creating solutions.•
Call Center / Customer Service Westside ToyotaCall Center / Customer ServiceNorth Olmsted, OhioParticipate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management. Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
BDC / Call Center Associate Honda of Middleburg HeightsBDC / Call Center AssociateMiddleburg Heights, OhioMaster the Phones: Handle a high volume of inbound service calls and make proactive outbound calls to current and former clients. Tech Savvy: Previous experience with CRMs (like VinSolutions or Reynolds) is a plus, but we will train the right candidate.
NewConfirmation Specialist (Call Center) Great Day Improvements LLCConfirmation Specialist (Call Center)OHSeeking people with experience in Home Improvement Call Center - Inside Sales - Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care - Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent (ISA) - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist. As the Confirmation Specialist you will play an important role in ensuring a quality experience for the customer and sales team for The Bath Authority, a subsidiary company of Great Day Improvements.
Call Center Agent Bilingual- ON SITE AKRON OH. AnswerNetCall Center Agent Bilingual- ON SITE AKRON OH.Akron, OhioMake consistent outbound calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, and adhering to all company policies and procedures. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions.
Call Center Agent Bilingual- ON SITE AKRON OH. Cerida Investment CorpCall Center Agent Bilingual- ON SITE AKRON OH.Akron, OHPart timeMake consistent outbound calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, and adhering to all company policies and procedures. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions.
Call Center Operator (2) Bally’S Intralot SaCall Center Operator (2)Strongsville, OhioGames Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations.
Medical Call Center Agent UnitedHealth Group IncMedical Call Center AgentCuyahoga Falls, OH$16–$29 / hourThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. Tasks will include scheduling appointments, sending messages to providers office, respond to patient inquiries, and processing communication within the electronic medical record system to appropriate resource.
NewCustomer Care Ambassador-Call Center Brooklyn Hts MetroHealthCustomer Care Ambassador-Call Center Brooklyn HtsBrooklyn Heights, OHMeets one of the following: • 1 year of experience with any of the following: call center support, patient registration, scheduling, assisting health care professionals and patients, and/or utilizing phones and computers to perform customer service duties in a high-volume environment. Assesses calls accurately in order to navigate patient related issues to MHS clinics or escalate to Nurse Triage team.
Call Center Operator (2) INTRALOTCall Center Operator (2)Strongsville, OHGames Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations.
Call Center, Case Management Specialist Medical Service CompanyCall Center, Case Management SpecialistCleveland, OhioAbility to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken. General: Responsible for incoming phone inquiries related to Respiratory, Durable Medical Equipment and Re-Supplies, working to ensure excellent customer service.
Call Center Agents Great Day Improvements: A Family of BrandsCall Center AgentsTwinsburg, OhioFull timeResponsibilities: · Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department. Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.
Call Center Advisor - Cleveland Clinic Towne Park LtdCall Center Advisor - Cleveland ClinicCleveland, OH$15–$17 / hourWhether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. The Customer Service Advisor is a highly energetic, enthusiastic, disciplined, problem solver with excellent communication and computer skill.
NewCall Center Representative FoxfruitCall Center RepresentativeCleveland, OHWe are committed tofostering organic growth for our clients through innovative approachestailored to their unique needsJob SummaryWe are seeking a customer-focused Call Center Representative to provide exceptional phone support while ensuring a positive customer experience. This role is ideal for individuals who enjoy communicating with people, solving problems, and working in a fast-paced environment.
NewCall Center Representative Midwest Vision PartnersCall Center RepresentativeCleveland, OHHeadquartered in Chicago, MVP proudly supports prominent eye care professionals in 70+ locations across Ohio, Michigan, Pennsylvania, West Virginia, and Illinois, with over 140 physicians and 1,500 employees all focused on providing top-notch, customized results for each of our patients. Midwest Vision Partners (MVP) is focused on improving and preserving it for as many patients as possible by cultivating a network of world-class ophthalmologists and optometrists who provide exceptional, patient-centered care.
Call Center Representative Home Genius ExteriorsCall Center RepresentativeSolon, OH$45,000–$65,000Our Inside Sales Reps are the powerhouse behind our marketing department, driving success by connecting with potential clients and setting our sales team up for victory. Seal the deal: Overcome objections, build trust, and schedule consultations that lead to big wins.
Patient Registration Call Center SummaCare IncPatient Registration Call CenterAkron, OH$17.43–$20.92 / hourSummary: Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
NewPatient Registration Call Center Rep SummaCare IncPatient Registration Call Center RepAkron, OH$17.43–$20.92 / hourSummary: Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
RN Call Center Clinical Access SummaCare IncRN Call Center Clinical AccessAkron, OH$35.09–$42.11 / hourThis role has the critical responsibility of providing all patients and physicians unparalleled experience and support in the following capacities; interacting with patients virtually to assess their clinical needs and requirements to achieve and/or maintain their health, evaluation of patient medical concerns, initial screening of patient signs and symptoms, acts in collaboration with the physician's care team, collaboration with the multi-disciplinary team, guides members toward and facilitate interaction with resources appropriate for care and well-being, utilizing recourses available to uphold the population healthcare model, and any other questions or concerns. Relevant experience includes: direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using the nursing process, or adult/pediatric nursing care in a physician or hospital setting.
RN Call Center SummaCare IncRN Call CenterAkron, OH$35.09–$42.11 / hourThis role has the critical responsibility of providing all patients and physicians unparalleled experience and support in the following capacities; interacting with patients virtually to assess their clinical needs and requirements to achieve and/or maintain their health, evaluation of patient medical concerns, initial screening of patient signs and symptoms, acts in collaboration with the physician's care team, collaboration with the multi-disciplinary team, guides members toward and facilitate interaction with resources appropriate for care and well-being, utilizing recourses available to uphold the population healthcare model, and any other questions or concerns. Relevant experience includes: direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using the nursing process, or adult/pediatric nursing care in a physician or hospital setting.
Pharmacy Tech II - CarelonRx Call Center Elevance Health IncPharmacy Tech II - CarelonRx Call CenterOHRequires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Call Center Agents Great Day Improvements LLCCall Center AgentsTwinsburg, OHAnswer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department. Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.
Application Support Call Center Representative Quadax Careers & CultureApplication Support Call Center RepresentativeMiddleburg Heights, OhioPossess a strong desire to work as a team while providing exceptional customer support with a high focus on incident resolution and attention to detail. This is a hybrid role - 3 days per week onsite after initial training period (100% onsite).
NewHealth Benefits Advocate - Hybrid Call Center RoundstoneHealth Benefits Advocate - Hybrid Call CenterCleveland, OHRoundstone offers a robust benefits package, including medical, dental, and vision coverage, as well as a hybrid work schedule.#J-18808-Ljbffr. In this role, you'll assist policy holders and providers with their health insurance concerns over the phone, including answering questions about coverage and claims.
Application Support Call Center Representative Quadax, Inc.Application Support Call Center RepresentativeMiddleburg Heights, OHPart timePossess a strong desire to work as a team while providing exceptional customer support with a high focus on incident resolution and attention to detail. This is a hybrid role - 3 days per week onsite after initial training period (100% onsite).
Call Center - Dietary - Medina Hospital Cleveland Clinic AramarkCall Center - Dietary - Medina Hospital Cleveland ClinicMedina, OHPatient Services Workers are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-term care settings. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
Virtual Call Center Agent - Bilingual (Spanish/English) Dynata LLCVirtual Call Center Agent - Bilingual (Spanish/English)OHRemoteWe are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Call Center Agent Dynata LLCVirtual Call Center AgentOHRemoteWe are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
CALL CENTER REPRESENTATIVE LORAIN COUNTY HEALTH & DENTISTRYCALL CENTER REPRESENTATIVELorain, OHThe ideal candidate is an excellent communicator who shares in the commitment of our organization's philosophy of "partnership" with patients while integrating its values of Respect, Quality, Compassion, Integrity, and Excellence. Must be able to demonstrate computer knowledge, including: basic Microsoft Office and the ability to navigate and manipulate multiple software applications in a single session.
Insurance Call Center Manager (Branch Operations) TrueCut InsuranceInsurance Call Center Manager (Branch Operations)Cuyahoga Falls, OHTrueCut Insurance, a growing independent insurance agency specializing in Property and Casualty (P&C) insurance, is seeking a dynamic Insurance Call Center Manager to lead our OH team of 10-14 producers with full accountability for production, service performance, and team culture. Key Responsibilities: Lead, Manage, Hold Others Accountable: Guide the team by fostering a culture of accountability, clear communication, and collaboration.
CALL CENTER OPERATOR Compass Group North AmericaCALL CENTER OPERATORGarfield Heights, OH$17–$19 / hourFull-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.
Biometrics (Fingerprint) Technician - On Call AmentumBiometrics (Fingerprint) Technician - On CallCleveland, OhioManage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
Biometrics (Fingerprint) Technician - On Call Amentum Services IncBiometrics (Fingerprint) Technician - On CallCleveland, OHManage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
Service Center Representative Sedgwick Claims Management Services, Inc.Service Center RepresentativeOHPRIMARY PURPOSE: The Service Center Representative position is in an inbound call center position where we provide excellent service to callers regarding claims to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
CS Specialist I - Customer Service Center WesBanco IncCS Specialist I - Customer Service CenterUniontown, OHAssists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
Homeownership Center Coordinator CHN Housing PartnersHomeownership Center CoordinatorCleveland, OhioCHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Position Summary: CHN Housing Partners' Homeownership Center provides a range of services, including homebuyer education, financial coaching, and referrals to down payment assistance and affordable mortgage options to ensure success on your homebuying journey.
Contact Center Shop Care Supervisor Safelite Group, Inc.Contact Center Shop Care SupervisorOHFrom recruiting and interviewing to scheduling, training and leading performance reviews, the Contact Center Supervisor ensures that we deliver the People-Powered, Customer-Driven Safelite experience to their employees, customers and clients. Assist in answering incoming calls during periods of peak volume and act proactively with client issues and personally work to resolve escalated customer/client concerns as needed.
Manager, Health Center Operations; 363 The CentersManager, Health Center Operations; 363Cleveland, OHCollaborate with patient care coordination through the clinic: checking in, signing in, escorting to exam rooms/offices if needed, answering questions, providing pre and post-appointment service, and assisting with care coordination. Assists providers and counselors in managing client volume and client needs; actively makes decision to ensure client access while leveraging resources and maintaining a positive relationship.
Director, Contact Center Operations Medical Service CompanyDirector, Contact Center OperationsCleveland, OhioResponsibilities and Duties: Contact Center Leadership & Oversight Provide end-to-end leadership for all Medical Service Company revenue cycle contact center operations, ensuring consistent execution across teams. Technology, Virtual Agents & AI Enablement Drive adoption and optimization of virtual voice agents, AI, and automation to improve access, reduce handle time, and increase self-service.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureOH$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.