Customer Service / Call Center Representative (Phone Support Experience) TRIGYN TECHNOLOGIES, INC.Customer Service / Call Center Representative (Phone Support Experience)Queens, NY$18–$19 / hourContractorTrigyn's Direct Government Client has MULTIPLE openings for Call Center / Customer Service Representative, who can work onsite in Long Island City, NY. JOB DESCRIPTION: Selected candidate will provide information to customers, conduct research and perform clerical support.
Mechanical Engineer (Data Centers) JobotMechanical Engineer (Data Centers)New York, NY$110,000–$155,000 / yearThis role involves full-cycle project work, including existing conditions assessments, design development, production of construction documents, and construction administration for complex facilities such as Data Centers, Critical Infrastructure Buildings, and Mission Critical Healthcare Facilities. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Bilingual French Contact Center Agent I United Nations Federal Credit UnionBilingual French Contact Center Agent INew York, NY$51,000 / yearProvide internal and external member service by responding to calls, emails or chats in all inbound queues related to product information, account details, debit/credit card inquiries, establishing new accounts for existing members, etc. Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
Hospice Call Center TRIAGE RN with $15,000 New Hire Bonus + PENSION JobotHospice Call Center TRIAGE RN with $15,000 New Hire Bonus + PENSIONThe Bronx, NY$108,000–$117,800 / yearHospice Triage RN provides patient physical and psychosocial health systems assessments telephonically, supporting the Plan of Care, “Goals of Care” based on the patient’s and caretaker’s needs/wishes, and in coordination with plan developed/placed by the primary RN Case Manager for the patient. The ONSITE Call Center Triage RN is responsible for the emergent triaging of calls received from patients and/or caretakers to for the purpose of telephonically assessing their needs in order to treat emergent situations that have developed during the Call Center hours.
Full time Hospice On Call After Hours RN with $15,000 New Hire Bonus + PENSION JobotFull time Hospice On Call After Hours RN with $15,000 New Hire Bonus + PENSIONBrooklyn, NY$108,000–$117,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. A NYC Metro Healthcare organization with over 100+ years of success in the community offering several services including hospice and palliative care, rehabilitation, and skilled nursing.
Bilingual Customer Service Representative Conduent State & Local Solutions, IncBilingual Customer Service RepresentativePassaic, NJ$16.50–$17.50 / hourThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Outside Sales Representative (Bronx) Sunbelt RentalsOutside Sales Representative (Bronx)Maspeth, NY$40,000–$50,000 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Call Center/Customer Service Executive (Phone Support) TRIGYN TECHNOLOGIES, INC.Call Center/Customer Service Executive (Phone Support)Queens, NY$18–$19 / hourContractorTrigyn's Direct Government Client has openings for Call Center / Customer Service Representative, who can work onsite in Long Island City, NY. PLEASE NOTE: • Candidates will need to be available to work shift schedules as below:
Call Center Sales Representative Remote Talent CloudCall Center Sales RepresentativeNew York, NYRemote$20,800–$41,600As a Call Center Sales Representative, you’ll play a key role in driving revenue by connecting customers with products and services that meet their needs. Your main responsibilities will include: Making outbound and/or handling inbound sales calls with potential and existing customers.
Sales & Loyalty Center Representative - Not Your Typical Call Center Position - College H.U.N.K.S Hauling Junk & Moving College Hunks Long IslandSales & Loyalty Center Representative - Not Your Typical Call Center Position - College H.U.N.K.S Hauling Junk & MovingBohemia, NY$22–$28 / hourThe Sales Agent is responsible for answering all incoming calls, dialing outbound to clients who inquire about our service online, and corresponding via email with clients to explain how our service works and schedule their appointments/estimates. This primary function for our Sales Agents is to assist our clients by building value in our services and scheduling moves, junk removal services and on-site estimates across Long Island.
Call Center Representative BDC - Acura Sales Rallye Motor CompanyCall Center Representative BDC - Acura SalesRoslyn, NY$45,000–$65,000The Rallye Motor Company , Long Island's premier luxury automotive group, has an immediate career opportunity in our Acura Business Development Center (BDC) at Our Acura store located in Roslyn. The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base and become a part of a great team.
Call Center Representative Teachers Federal Credit UnionCall Center RepresentativeHauppauge, NY$23–$27 / hourComplies with all applicable laws, regulations, Credit Union policies and procedures, and ensures compliance with all governing regulations, including: Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Truth-in Savings and Fair Credit Lending Practices. Supports and educates members on the use of Online/Mobile Banking, Debit Cards, transactional account usages, general account inquiries and other services that are provided to members.
Call Center Representative BDC - Acura Service Rallye Motor CompanyCall Center Representative BDC - Acura ServiceRoslyn, NY$55,000–$65,000The Rallye Motor Company , Long Island's premier luxury automotive group, has an immediate career opportunity in our Acura Service Business Development Center (BDC) at our Acura store located in Roslyn. The ideal candidate is looking for a long-term position where they can utilize their customer service skills to engage with a luxury client base and become a part of a great team.
Call Center Representative I Metroplus Health Plan IncCall Center Representative INYThe primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with Primary Care Provider (PCP) selections and handling all provider inquiries related to eligibility, claims and authorizations. Required Education, Training & Professional Experience: High School graduation or evidence of having satisfactory passed a High School Equivalency Program; and.
Call Center Representative Bath PlanetCall Center RepresentativeHolbrook, NYResults-driven mindset – ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team . Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry.
Call Center representative (Bilingual - Spanish) Molly Maid IncCall Center representative (Bilingual - Spanish)Commack, NY$17–$20 / hourAs a Customer Service Representative, you will be responsible for: Growing and retaining customers - answer phone calls with a smile and book estimates and cleans for our valued customers. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHANY$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Supervisor - Call Center MMC GroupSupervisor - Call CenterNew York, NY$36,000–$42,000 / yearAssist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs. Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.
Call Center - Licensed Insurance Sales Representative/Sales Agent Freeway Insurance Services America LLCCall Center - Licensed Insurance Sales Representative/Sales AgentPassaic, NJ$15.92–$20 / hourOur Company: Confie and its family of companies - Freeway Insurance, Acceptance Insurance, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year! Our Compensation package includes a competitive base salary + monthly uncapped commissions + renewal commissions + monthly bonus incentives!
Call Center - Insurance Sales Representative/Sales Agent Freeway Insurance Services America LLCCall Center - Insurance Sales Representative/Sales AgentPassaic, NJ$15.92–$20 / hourOur Company: Confie and its family of companies - Freeway Insurance, Acceptance Insurance, Bluefire & others - is one of the largest privately held insurance brokers in the United States and has been ranked the #1 Personal Lines Leader by the Insurance Journal for the seventh straight year! Our Compensation package includes a competitive base salary + monthly uncapped commissions + renewal commissions + monthly bonus incentives!
On-Site Call Center Sales Rep 1-800Accountant Business ServicesOn-Site Call Center Sales RepNew York, NY$60,000–$120,000 / year1-800Accountant is the nation's largest virtual accounting services firm, dedicated to providing accessible and affordable tax and accounting solutions for small business owners across all 50 states. Optional Benefits: Various medical, dental, vision, and disability insurance options through Anthem BCBS, as well as Short-Term Disability, Critical Illness, Accident Insurance, Flexible/Dependent Care Spending, Health Savings Accounts, and Pet Insurance.
Call Center Agent Suffolk Transportation ServiceCall Center AgentRonkonkoma, New YorkRemain sensitive to the needs of callers who may be visually impaired, hearing impaired, have cognitive challenges, or physical limitations. The Call Center Agent will work at our Transit headquarters in Ronkonkoma, NY and report directly to the Call Center Manager.
Call Center Representative - English & Spanish (Remote) Stratford Solutions Inc.Call Center Representative - English & Spanish (Remote)New York, NYRemoteSuccess in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines.
NewCall Center Representative -(Remote) Stratford Solutions Inc.Call Center Representative -(Remote)New York, NYRemoteSuccess in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines.
Manager, Call Center Broadridge Financial Solutions IncManager, Call CenterNY$90,000–$100,000 / yearWe believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective. The ideal candidate will combine strong operational leadership with data-driven decision-making, a focus on client experience, and a deep.
Call Center Representative (In-Office) Magnolia RiverCall Center Representative (In-Office)Hawthorne, New YorkMagnolia River is an engineering, inspection, GIS, software, and consulting company focused on the utilities, oil and gas, water, and pipeline infrastructure industries. The Call Center Rep will be responsible for working in our Hawthorne, New York call center that helps with scheduling and record keeping of customer appointments.
Child Support Call Center Agent Conduent IncChild Support Call Center AgentNYThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Call Center - Customer Service Rep A. J. Perri Plumbing, Heating, CoolingCall Center - Customer Service RepTinton Falls, New Jersey$20–$22 / hourFull timeAJ Perri, part of the ARS/Rescue Rooter family of brands, is a trusted leader in residential HVAC and plumbing services throughout New Jersey. If you thrive in a fast-paced environment and take pride in delivering outstanding customer experiences, we’d love to meet you.
Veterinary Call Center Operator, Remote Ethos Veterinary HealthVeterinary Call Center Operator, RemoteRed Bank, New JerseyRemoteRed Bank Veterinary Hospital (RBVH) now located in Red Bank, NJ, proudly opened its new, state-of-the-art facility in May 2024—an expansive, 100,000+ square foot space nearly twice the size of our original Tinton Falls location. At Red Bank Veterinary Hospital , our remote Client Service team plays a critical role in supporting pets, pet owners, and hospital teams across one of the nation's leading specialty and emergency veterinary hospitals.
Patient Coordinator (Call Center) Essen Medical AssociatesPatient Coordinator (Call Center)Bronx, New YorkFull timeOverview: Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents. Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry.
Call Center (Per Diem- temp to hire staff) Metro Physical & Aquatic TherapyCall Center (Per Diem- temp to hire staff)Uniondale, NY$17–$20 / hourPart timeSchedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits. Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services.
NewPatient Services Representative (Russian Speaking) - Call Center - Sheepshead Bay, NY PhyNet Dermatology LLCPatient Services Representative (Russian Speaking) - Call Center - Sheepshead Bay, NYNew York, NY$20–$21 / hourTo perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations: Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
Call Center Associate I (Bilingual English/Spanish) Urban Health Plan IncCall Center Associate I (Bilingual English/Spanish)NYAbout Urban Health Plan: At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. While company equipment will be furnished- incumbents must possess a desk space and area from home that is suitable for work without distractions and a desk that is able to securely fit dual monitor screens/computer/other hardware.
Call Center Representative Prism Vision GroupCall Center RepresentativeTeaneck, New Jersey$18–$33.08 / hourExcellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds. The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.
Remote Healthcare Call Center Representative Conduent IncRemote Healthcare Call Center RepresentativeNYRemoteThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. Requirements for Remote Call Center Representative: Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
NewCall Center Agent-Travel Benefits Conduent IncCall Center Agent-Travel BenefitsNY$38,640–$48,300 / yearThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Front Desk/Call Center NJ PEDIATRIC NEUROSCIENCE INSTITUTEFront Desk/Call CenterHackensack, NJScheduling new patient appointment requests on our website- obtain correct patient demographics and insurance information while scheduling with appropriate provider. · Schedule patient appointments- obtain correct patient demographics and insurance information while scheduling with appropriate provider.
Call Center Bilingual Spanish/English RN - FT (Overnights) Medcor IncCall Center Bilingual Spanish/English RN - FT (Overnights)NYTo preserve our pioneering, entrepreneurial spirit, we impart our values through the ongoing Better@Medcor campaign: encouraging our advocates to make a conscious choice to practice our values, to celebrate and recognize each other via our peer recognition program, and to support one another during tough times. Our nurses must be able to visualize an injury while on the phone and clarify details about the injury while following our propriety algorithms to guide the triage of the injured worker.
NewRemote Benefits Call Center Representative Conduent IncRemote Benefits Call Center RepresentativeNYRemote$32,760–$40,950 / yearThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Call Center Customer Service Representative Veolia Environnement SACall Center Customer Service RepresentativeTeaneck, NJIt offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader.
Patient Call Center Agent - Spanish Speaking Tru Medical ManagementPatient Call Center Agent - Spanish SpeakingBrooklyn New York, New YorkThanks to the practice’s vision and exceptional patient care, Tru Medical Management has achieved New York State Patient-Centered Medical Home (NYS PCMH) accreditation and has been an Insurance Quality award winner for multiple years. Primary care services Tru Medical Management offers include sick visits, laboratory services, physical exams, STD (sexually transmitted disease) testing, and diagnostic ultrasounds.
Benefits Call Center Representative Conduent IncBenefits Call Center RepresentativeNY$31,200–$39,000 / yearThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Call Center Agent - Travel Benefits Conduent IncCall Center Agent - Travel BenefitsNY$38,640–$48,300 / yearThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Call Center Sales Associate (Virtual, US/CAN) Allied Moving Services AustraliaCall Center Sales Associate (Virtual, US/CAN)NYRemote$40,000–$50,000 / yearAs a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.
Call Center Customer Service Rep American Residential Services LLCCall Center Customer Service RepTinton Falls, NJ$20–$22 / hourSchedule service appointments with efficiency and accuracy• Listen actively and respond with empathy and professionalism• Manage multi-line phones and computers systems in a fast-paced environment• Support team goals while hitting your daily KPIs while maintaining a customer-first mindsetThis is an in-office position - not remote - within a collaborative, team-driven environment. Customer Service Representative - In OfficeAJ Perri, part of the ARS/Rescue Rooter family of brands, is a trusted leader in residential HVAC and plumbing services throughout New Jersey.
Anesthesiologist - Full-Time | $450K (no-call) -$525K (call) |Flex Scheduling | Nassau University Medical Center - East Meadow, NY Somnia, Inc.Anesthesiologist - Full-Time | $450K (no-call) -$525K (call) |Flex Scheduling | Nassau University Medical Center - East Meadow, NYEast Meadow, New YorkFull timeOne of the crown jewels of East Meadow is Eisenhower Park, which appeals to all individuals, from swimmers and golfers to theatre-goers and hikers; the sprawling outdoor recreational center is perfect for relaxation, adventure, and creating unforgettable memories. Overview: Somnia Anesthesia | Great Culture | Flexible Scheduling| Attractive Comp Package - $450,000 (no call) up to $525,000 (with call) | Great Case Mix - OB/Trauma/Neuro/Ortho .
Technical Call Center Team Leader and Project Manager Technogym SpATechnical Call Center Team Leader and Project ManagerJersey City, NJ$75,000–$80,000 / yearWe are looking for a hands-on and results-driven Technical Call Center Team Leader, who will play a crucial role in company growth, by managing the Technical Customer Service Tier 2 team which focuses on more digital/technical matters. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability.
Inbound Call Center Reps - Financial Transfer Agent Dept. ExlService Holdings IncInbound Call Center Reps - Financial Transfer Agent Dept.NY$19–$24 / hourIn this role, you'll make an impact in the following ways: Respond to customers inbound calls via phone (voice) regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance. In this role, you'll make an impact in the following ways: Respond to customers inbound calls via phone (voice) regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance.
NewNorthport VA Medical Center Call Center Operator (3:00pm -11:00pm Shift) Innovation At Work IncNorthport VA Medical Center Call Center Operator (3:00pm -11:00pm Shift)Sunken Meadow, NYKey Duties and Responsibilities • Answer all incoming calls within three (3) rings in a courteous, professional manner • Route calls accurately to appropriate departments, clinics, wards, or personnel • Assist with authorized local, long-distance, conference, collect, and international calls • Operate Cisco Webex and Cisco Finesse telephone systems • Maintain call logs and long-distance records • Receive and prioritize emergency calls and alarms • Activate Code Blue, overhead paging, radio, and crisis pager systems • Dispatch Police, Fire, Medical, and Emergency communications • Ensure confidentiality in compliance with HIPAA and Privacy Act Requirements: Qualifications – Required • High school diploma or equivalent • Minimum one (1) year experience in switchboard, call center, or emergency communications • Ability to work rotating shifts, weekends, and federal holidays • Strong verbal communication skills • Ability to work calmly under pressure Qualifications – Preferred • Hospital or medical center experience • Government or VA facility experience • Multi-line telephone or paging system experience Training Requirements • Completion of VA orientation and system training • Minimum one (1) full week of on-the-job training per shift before independent duty • Ongoing training per VA directives Security Requirements • Must pass VA background investigation • Must obtain VA-issued identification badge PI8928eaba6327-25448-403413435c143e31-5e48-4549-b638-05792d185386 The operator serves as a critical first point of contact for patients, staff, visitors, and emergency responders, ensuring timely call handling, accurate routing, and immediate response to emergency situations in accordance with VA policies and procedures.
NewNorthport VA Medical Center Call Center Operator (11:00pm - 7:00am Shift) Innovation At Work IncNorthport VA Medical Center Call Center Operator (11:00pm - 7:00am Shift)Sunken Meadow, NYKey Duties and Responsibilities • Answer all incoming calls within three (3) rings in a courteous, professional manner • Route calls accurately to appropriate departments, clinics, wards, or personnel • Assist with authorized local, long-distance, conference, collect, and international calls • Operate Cisco Webex and Cisco Finesse telephone systems • Maintain call logs and long-distance records • Receive and prioritize emergency calls and alarms • Activate Code Blue, overhead paging, radio, and crisis pager systems • Dispatch Police, Fire, Medical, and Emergency communications • Ensure confidentiality in compliance with HIPAA and Privacy Act Requirements: Qualifications – Required • High school diploma or equivalent • Minimum one (1) year experience in switchboard, call center, or emergency communications • Ability to work rotating shifts, weekends, and federal holidays • Strong verbal communication skills • Ability to work calmly under pressure Qualifications – Preferred • Hospital or medical center experience • Government or VA facility experience • Multi-line telephone or paging system experience Training Requirements • Completion of VA orientation and system training • Minimum one (1) full week of on-the-job training per shift before independent duty • Ongoing training per VA directives Security Requirements • Must pass VA background investigation • Must obtain VA-issued identification badge PI11666145e1ef-25448-403413475c143e31-5e48-4549-b638-05792d185386 The operator serves as a critical first point of contact for patients, staff, visitors, and emergency responders, ensuring timely call handling, accurate routing, and immediate response to emergency situations in accordance with VA policies and procedures.