New["Senior Call Center & Customer Service Supervisor","Senior Call Center & Customer Service Supervisor"] Suffolk County Water Authority["Senior Call Center & Customer Service Supervisor","Senior Call Center & Customer Service Supervisor"]New York$73,000–$85,000 / yearA municipal water service authority in New York is looking for a Call Center Supervisor to lead operations and ensure exceptional customer service. The ideal candidate will have at least 5 years of experience in customer service, with a minimum of 2 years in a supervisory role.
Patient Coordinator I- Selikoff Centers for Occupational Health Suffern, NY Mount Sinai Health SystemPatient Coordinator I- Selikoff Centers for Occupational Health Suffern, NYSuffern, NY$17.29–$33.59 / hourWe are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it.
Data Center Critical Facilities Engineer (Electrical) IV Equinix, Inc.Data Center Critical Facilities Engineer (Electrical) IVSecaucus, NJJoining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. This position is designed for experienced electrical professionals with strong hands‑on expertise in mission‑critical environments and a demonstrated ability to operate independently and lead work in high‑risk operational settings.
Director, Strategic Accounts - Data Centers Honeywell International IncDirector, Strategic Accounts - Data CentersNY$185,000–$230,000 / yearAs a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Your leadership and expertise in managing large, global key accounts will enable you to build strong relationships with customers and provide innovative solutions to meet their evolving needs.
NewTelephone Service Center Manager New York UniversityTelephone Service Center ManagerNew York, New York$102,200–$122,200 / year5+ years progressively responsible professional level experience leading Telephone Service Center operations including developing policies and procedures, managing budget and staff training or an equivalent combination or education and experience. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.
Senior Data Center Construction Project Manager Oracle CorpSenior Data Center Construction Project ManagerNY$97,500–$199,500 / yearThis team comprises experienced project managers, commissioning experts, and construction specialists who work collaboratively to ensure the successful execution of complex data center construction projects. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business.
Call Center Representative Bartlett DairyCall Center RepresentativeJamaica, New YorkJOB SUMMARY: The ideal candidate for this role provides a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism. Demonstrating drive and enthusiasm while handling customer orders, questions, and complaints and billing inquiries.
Data Center Electrical Systems & Rack Integration Engineer Oracle CorpData Center Electrical Systems & Rack Integration EngineerNY$97,500–$199,500 / yearOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business. This role ensures that new hardware platforms integrate consistently with OCI's power infrastructure while enabling the telemetry and electrical insight needed to operate large-scale compute environments.
Director, Data Center Design-Electrical Engineering Design Oracle CorpDirector, Data Center Design-Electrical Engineering DesignNY$139,400–$291,800 / yearThe successful candidate will build and lead a high-performing electrical engineering team, partner closely with cross-functional stakeholders, and drive consistent, high-quality design outcomes that support OCI's business objectives for capacity growth, reliability, speed to market, and operational excellence. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business.
Principal, Data Center Low Voltage Delivery Manager Oracle CorpPrincipal, Data Center Low Voltage Delivery ManagerNY$109,200–$223,400 / yearThe Principal, Data Center Low Voltage Infrastructure Delivery is a senior individual contributor responsible for the technical and commercial delivery oversight of low-voltage systems across delivery of some of OCI's largest data center campuses. You will work cross-functionally with design, hardware, construction, and operations teams-while directly managing key vendors responsible for delivery across multiple concurrent hyperscale builds.
Senior Data Center Construction Manager Oracle CorpSenior Data Center Construction ManagerNY$102,300–$209,500 / yearYou will partner closely with colocation providers, general contractors, trade partners, design teams, commissioning teams, and Oracle stakeholders to keep complex workstreams aligned and moving forward. Bachelor's degree in Construction Management, Engineering, Architecture, or a related field and 7 years of experience in construction project management, construction management, project engineering, field engineering, owner's representation, infrastructure delivery, or equivalent experience; OR.
Principal Data Center Cost Manager Oracle CorpPrincipal Data Center Cost ManagerNY$120,100–$251,600 / yearOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business. You will be responsible for developing and maintaining accurate project budgets, overseeing cost estimation processes, and implementing effective cost control and reporting strategies.
Director, Data Center Cost Control Team Lead Oracle CorpDirector, Data Center Cost Control Team LeadNY$139,400–$291,800 / yearYou will own the development and maintenance of estimates, budgets, forecasts, cash flow, contingency, and change control, partnering closely with Design & Construction, Procurement/Supply Chain, Finance, Scheduling/Project Controls, and Delivery leadership to drive predictable outcomes and disciplined cost governance. You will also champion the responsible use of AI and advanced analytics within Oracle construction and engineering productivity suite; creating repeatable models, dashboards, and insights that improve performance (e.g., variance detection, cost risk indicators, productivity signals, invoice/bid anomalies), while ensuring outputs are explainable, traceable, and aligned with enterprise data governance and compliance expectations.
Director, Data Center Construction Oracle CorpDirector, Data Center ConstructionNY$146,300–$306,400 / yearConstruction Project Management-Project Planning and Execution: Oversees the construction of data centers by colocation providers, ensuring successful delivery of projects within the established timeline, budget, and quality parameters. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business.
Supervisor Employee Service Center Madison Square Garden, Inc.Supervisor Employee Service CenterNew York City, NY$75,000–$95,000 / yearThe Company's portfolio includes a collection of world-renowned venues - New York's Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre - that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. 3+ years of experience in a customer service, call center, or HR help desk environment, with at least 1+ years in a supervisory or lead role supporting teams in a fast-paced, service-driven setting.
Senior Data Center Facilities Development Manager Oracle CorpSenior Data Center Facilities Development ManagerNY$102,300–$209,500 / yearContinuous Improvement: Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. Planning & Execution: Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative.
Call Agent, Bureau of Customer Support City of New YorkCall Agent, Bureau of Customer SupportQueens, NYDUTIES WILL INCLUDE BUT NOT BE LIMITED TO: • The Call Agent will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as Dog License, Vital Records, Health Academy, Accela, STD results line, Provider Access Line (PAL), Literature Fulfillment and other/General Information queues. • Provide customer service by answering phones/chats to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and or death certificates in person, online or via mail.
Principal Data Center Facilities Engineer Oracle CorpPrincipal Data Center Facilities EngineerNY$126,200–$264,100 / yearData Center Operations Management: Serve as principal SME for complex and novel scenarios in operations of mission-critical systems (power, cooling, BAS, fire/life safety); leads CAB process for change management and operational readiness for upgrades and expansion. Incident Management and Operation Improvement: Lead high-severity incident response across regions; coordinate rapid stabilization, stakeholder communications, and executive updates; ensure durable corrective and preventive actions are implemented at scale.
JD Associate - Palisades Center, West Nyack, NY JD Sports Fashion PlcJD Associate - Palisades Center, West Nyack, NYWest Nyack, NYSales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
Finish Line Macy''''s Store Associate - Cross County Shopping Center, Yonkers, NY JD Sports Fashion PlcFinish Line Macy''''s Store Associate - Cross County Shopping Center, Yonkers, NYYonkers, NY$17–$17.50 / hourSales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
Finish Line Macy''''s Store Associate - Palisades Center, West Nyack, NY JD Sports Fashion PlcFinish Line Macy''''s Store Associate - Palisades Center, West Nyack, NYWest Nyack, NY$16–$16.50 / hourSales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
Finish Line Macy''''s Store Management - Woodbridge Center, Woodbridge, NJ JD Sports Fashion PlcFinish Line Macy''''s Store Management - Woodbridge Center, Woodbridge, NJWoodbridge, NJ$16.42–$16.92 / hourJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Technical Call Center Team Leader And Project Manager TechnogymTechnical Call Center Team Leader And Project ManagerJersey City, NJ$75,000–$80,000 / yearWe are looking for a hands-on and results-driven Technical Call Center Team Leader, who will play a crucial role in company growth, by managing the Technical Customer Service Tier 2 team which focuses on more digital/technical matters. Technogym's outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability.
Non-Call, Day Time Anesthesiologist - Atlantic Surgery Center at Union - Full Time North American Partners in AnesthesiaNon-Call, Day Time Anesthesiologist - Atlantic Surgery Center at Union - Full TimeUnion, New JerseyOur state-of-the-art facility that offers: 4 operating rooms, 2 endo suites and 2 minor procedure rooms, 30 pre-operative and post-anesthesia care unit bays and has the latest technology, equipment and instrumentation and hospital grade sterilization. Rutgers University, Kean University, New Jersey Institute of Technology, Essex County College & UCNJ Union College of Union County.
Director of Call Center Operations, Bureau of Customer Support City of New YorkDirector of Call Center Operations, Bureau of Customer SupportQueens, NYThis is accomplished through call center software, and development of Interactive Voice Response (IVR) systems and applications of other communication channels designed to provide clients, the public, and the provider community with information about our services and programs; referrals, appointments and follow-up; health literature and education materials. To be appointed to Assignment Level II and above, candidates must have: A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or.
Cloud Contact Center Network Engineer VNS HealthCloud Contact Center Network EngineerNew York, New York$85,000–$106,300 / yearFull timeDesign, implement, support, and maintain enterprise cloud contact center and telecommunications infrastructure, including cloud telephony, SIP trunking, voice gateways, routers, firewalls, switches, SD-WAN, VPNs, wireless networks, and network security solutions. Overview: Designs, Implements, maintains and supports communication networks within VNS Health that ensures the integrity of high availability network infrastructure that provides maximum performance for our users.
Front Desk/Call Center NJ PEDIATRIC NEUROSCIENCE INSTITUTEFront Desk/Call CenterMorristown, NJFull timeScheduling new patient appointment requests on our website- obtain correct patient demographics and insurance information while scheduling with appropriate provider. · Schedule patient appointments- obtain correct patient demographics and insurance information while scheduling with appropriate provider.
Call Center Agent- Experience Preferred- Bilingual (English/Portuguese/Spanish) Nirvana Healthcare Management ServicesCall Center Agent- Experience Preferred- Bilingual (English/Portuguese/Spanish)West Orange, NJ$17–$20 / hourFull timeJoin our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.
Call Center Agent - English (Remote) Stratford Solutions Inc.Call Center Agent - English (Remote)New York, NYRemoteSuccess in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines.
NewCall Center Associate / Telephone Operator Hospital Phaxis LLCCall Center Associate / Telephone Operator HospitalNew York, NYPrevious experience as a telephone operator, hospital switchboard operator, call center representative, receptionist, dispatcher, or in healthcare communications is preferred. This is an outstanding opportunity for candidates with experience in hospital switchboards, telephone operations, call centers, reception, dispatch, or customer service.
Registered Nurse (RN), Livingston, NJ, PACU, Full Time, Day (11A-12MN), On Call & Weekend Required RWJ Barnabas Health Medical IncRegistered Nurse (RN), Livingston, NJ, PACU, Full Time, Day (11A-12MN), On Call & Weekend RequiredLivingston, NJ$47.85–$60.60 / hourThe Registered Nurse assures safety in practice and is inclusive of the principles of evidence-based practice by maintaining a realization of their own individual level of knowledge and experience and assumes responsibility for advancing knowledge of self and others in the patient care team by communication with and utilizing resources and programs available. RWJBarnabas Health is the premier healthcare destination providing patient-centered facilities, high-quality academic medicine in a compassionate and equitable manner, while delivering best-in-class work experience for every member of the team.
Finish Line Macy''''s Store Management - Kings Plaza Shopping Center, Brooklyn, NY JD Sports Fashion PlcFinish Line Macy''''s Store Management - Kings Plaza Shopping Center, Brooklyn, NYBrooklyn, NY$17.50–$18 / hourJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
NewCall Center Associate Phaxis LLCCall Center AssociateNew York, NY$23–$25 / hourNowHiring #NYCJobs #HospitalJobs #HealthcareJobs #ManhattanJobs #MidtownNYC #TelephoneOperator #CommunicationsOperator #CustomerServiceJobs #HealthcareCareers #HospitalCareers #Phaxis. This is an excellent opportunity for someone with strong communication, customer service, and computer skills who is comfortable working in a fast-paced healthcare environment.
Call Center Representative - English & Spanish (Remote) Stratford Solutions Inc.Call Center Representative - English & Spanish (Remote)New York, NYRemoteSuccess in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines.
JD Associate - Bay Plaza Shopping Center, Bronx, NY JD Sports Fashion PlcJD Associate - Bay Plaza Shopping Center, Bronx, NYBronx, NYSales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
New["Customer Service / Call Center","Customer Service / Call Center"] Millenniumsoft["Customer Service / Call Center","Customer Service / Call Center"]Franklin Lakes$22–$30 / hourGood communication skills emailing and on the telephone A four year degree is required in a business related This person is going to take inquiries from the field sales team inquiring about their orders, research the status in SAP or with the carriers and respond back to the sales team. Working hand in hand with the demand planners to decide when to put products in short supply on manual allocation to protect our key customers
New["Call Center Agent English Remote","Call Center Agent English Remote"] Stratford Solutions["Call Center Agent English Remote","Call Center Agent English Remote"]New YorkRemoteSuccess in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines.
NewSales Call Center Representative CVS Health CorpSales Call Center RepresentativeNYRemote$15–$32.31 / hourOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing.
Call Center Manager TransCoreCall Center ManagerUnion, NJ$80,000–$99,000 / yearDemonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms. Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance.
Bilingual Call Center Representative Ascensus LLCBilingual Call Center RepresentativeNewark, NJRemoteService center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Call Center Agent - Remote Peace Global Solutions LogisticsCall Center Agent - RemoteNewark, New JerseyRemoteQualifications: • High school diploma or equivalent • Proven experience in a call center or customer service environment • Excellent communication and interpersonal skills • Ability to multitask, prioritize, and manage time effectively • Proficient in using computers and various software applications • Strong problem-solving abilities and ability to remain calm under pressure • Self-motivated with a positive attitude and willingness to learn • Previous experience in the logistics industry is a plus • Bilingual candidates are strongly encouraged to apply Benefits: • Competitive salary and performance-based incentives • Comprehensive training program • Flexible work schedule • Work from the comfort of your own home • Advancement and growth opportunities within the company • Collaborative and supportive work environment • Health and life insurance benefits Join our team and become a part of a dynamic and growing company that values its employees and customers. Key Responsibilities: • Answer incoming calls from customers and identify their needs • Provide accurate and timely information to customers regarding our services and products • Handle customer inquiries and complaints, and escalate them to the relevant department if necessary • Follow up with customers to ensure their issues have been resolved satisfactorily • Make outbound calls to potential customers to promote our services and generate sales leads • Update customer information and transactions in the company database • Meet and exceed individual and team performance targets • Keep up-to-date with product knowledge and industry trends • Collaborate with other team members and departments to ensure a smooth customer experience .
Patient Accounting Liaison (Call Center Based Patient AR) OneOncology IncPatient Accounting Liaison (Call Center Based Patient AR)NYRemote$19–$24 / hourJob Description: The Patient Accounting Liaison is responsible for professionally handling inbound calls for primary reasons such as collecting patient past due self-pay balances, establishing patient payment plans, accurately reviewing, and answering questions about the patient statement, reacting to accounts receivable and coding concerns, and assessing financial hardship. OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer.
Team Leader / Contact Center Beltone Electronics CorpTeam Leader / Contact CenterParsippany, NJ$55,000–$60,000 / yearHas experience overseeing and directing the flow of incoming calls, assigning work to the team and strategizing based on ebbs and flows of the business while ensuring that KPIs and metrics are met. Lead and support the team while actively assisting with daily operations, including answering calls, quality assurance, trainings, and stepping in to help with workload as needed.
Team Leader / Contact Center BeltoneTeam Leader / Contact CenterParsippany, New JerseyHas experience overseeing and directing the flow of incoming calls, assigning work to the team and strategizing based on ebbs and flows of the business while ensuring that KPIs and metrics are met. Lead and support the team while actively assisting with daily operations, including answering calls, quality assurance, trainings, and stepping in to help with workload as needed.
NewContact Center Representative Affinity Federal Credit Union, LLC (Inactive)Contact Center RepresentativeBasking Ridge, NJRemote$48,000–$50,000 / yearI understand I will not be employed, or my employment will be terminated, if I am or have been convicted of a criminal offense involving dishonesty, breach of trust or money laundering, or if I admit, plead guilty or nolo contender, or have to such an offense or if I agree or have agreed to enter into a pretrial diversion or similar program in connection with a prosecution such an offense. Responsibilities include communicating with members via digital channels to discuss their individual financial needs, effectively handle inbound calls, seek solutions to problems, identify needs based sales opportunities, and develop long term financial relationships with our members.
Field Engineer - Data Center Infrastructure Zones, Inc.Field Engineer - Data Center InfrastructureHackenack, NJOperating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.
Director Case Development - Contact Center LiveOnNYDirector Case Development - Contact CenterLong Island City, New YorkThe Director leads and develops the contact center team, collaborates across departments to optimize the end-to-end donation process, and serves as a key member of LiveOnNY’s leadership team in advancing the organization’s mission of organ and tissue donation. Serving a vibrant and diverse population of 13 million across New York City and the counties of Nassau, Suffolk, Westchester, Orange, Putnam, Dutchess, and Rockland, LiveOnNY is proud to be one of the highest-performing OPOs in the country.
Receptionist (Per-Diem On Call) Sutton Park Center for Nursing and RehabReceptionist (Per-Diem On Call)New Rochelle, NY$18 / hourIf working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We have a graciously appointed facility with a strong belief in patient care and service; join us at our beautiful facility.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureNew York, NY$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Contact Center Operations and Transformation Functional Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation Functional ManagerMorristown, NJ$144,000–$241,000 / yearAssessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.