NewPhysician - Emergency Medicine - Greater Baltimore Medical Center VituityPhysician - Emergency Medicine - Greater Baltimore Medical CenterTowson, MDThe area is home to landmarks like the Hampton National Historic Site, a stunning preserved estate, and Towson University, which brings a youthful energy and cultural events to the community. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities.
NewLead Software Engineer OneMain FinancialLead Software EngineerBaltimore, MD$96,000–$115,200 / yearThe ideal candidate will have in-depth experience with Workforce Management (WFM), Customer Relationship Management (CRM) systems, call recording solutions, dialers, reporting tools, API integrations, and a strong hands-on working knowledge of NiceCX systems. Data modeling experience to design, develop, and maintain GraphQL APIs and Data Solutions using RDBMS like Aurora, Postgres, and in-memory data stores like Amazon Memory DB and Redis, ensuring optimal performance, data integrity, availability and scalability.
Virtual Service Representative (Call Center, on site) - Part Time Community College of Baltimore CountyVirtual Service Representative (Call Center, on site) - Part TimeCatonsville, MDProvides comprehensive support across various campus services, utilizing technical platforms such as Banner SIS, Element451 CRM, queue management systems, and the TDX knowledge base to enhance service delivery, including but not limited to admissions, financial aid, registration, and student accounts. Proficiency in using student or organizational information systems for accessing and updating student records, customer relationship management (CRM) tools for tracking student engagement and outreach, queue management systems for managing student service flow, and knowledge base platforms for providing accurate and timely information to students.
NewCrisis Call Center Supervisor - Overnight Shift The Affiliated Sante GroupCrisis Call Center Supervisor - Overnight ShiftTimonium, MD$60,000–$67,000 / yearWe have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. As we operate as a 365 day per year service, OPS Team Leaders must be available for day, evening, weekend and holiday shifts, as scheduled.
Crisis Call Center Supervisor - Overnights AFFILIATED SANTE GROUPCrisis Call Center Supervisor - OvernightsMD$70,000–$77,000 / yearWe have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. As we operate as a 365 day per year service, OPS Team Leaders must be available for day, evening, weekend and holiday shifts, as scheduled.
Crisis Call Center Supervisor - Overnight Shift AFFILIATED SANTE GROUPCrisis Call Center Supervisor - Overnight ShiftMD$60,000–$67,000 / yearWe have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. As we operate as a 365 day per year service, OPS Team Leaders must be available for day, evening, weekend and holiday shifts, as scheduled.
NewConfirmation Call Center Specialist Luxury Bath TechnologiesConfirmation Call Center SpecialistYork, PennsylvaniaThis position will oversee appointment confirmation activities, manage call center representatives, support sales operations, and help drive customer satisfaction and company growth. If you are an experienced call center professional who enjoys leading a team and delivering outstanding customer experiences, we want to hear from you!
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2) Municipal Employees Credit Union of Baltimore, Inc.Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)Baltimore, MD$20–$21.59 / hourAt MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.
Entry Level Customer Service Representative (Call Center) The Panther GroupEntry Level Customer Service Representative (Call Center)Middle River, MDThe Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the programs procedures regarding payment options, information changes, and violations enforcement. Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
Banking Call Center Representative (Remote) Staffing Service USABanking Call Center Representative (Remote)Lancaster, PARemoteBanking Call Center Representative (Remote) Join a customer-focused team supporting clients through a fast-paced remote contact center environment. Assist customers with online and digital banking inquiries.
Customer Care Specialist - Call Center ServProCustomer Care Specialist - Call CenterMDRemote$16–$16.50 / hourMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2) MECU of Baltimore IncAccount Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)Baltimore, MD$20–$21.59 / hourAt MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.
911 Call Center Clinician AFFILIATED SANTE GROUP911 Call Center ClinicianMD$32–$35 / hourAs a 911 Call Center Clinician, you will work directly with 911 dispatchers and first responders and provide support to clients who are experiencing a crisis by assessing, evaluating, and performing crisis intervention techniques to effectively stabilize and de-escalate the situation. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community.
Call Center & Insurance Verification Representative Park West Health System IncCall Center & Insurance Verification RepresentativeBaltimore, MDThe representative works collaboratively with clinical, registration, and billing teams to promote efficient patient access, continuity of care, and positive patient experiences. This position is responsible for managing inbound and outbound calls, coordinating patient appointments, verifying dental insurance eligibility and benefits, and ensuring accurate documentation of patient and insurance information.
Call Center Operator Laurel Dental OfficeCall Center OperatorEllicott City, MarylandWe are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.
Bilingual Spanish Customer Service Coordinator- Call Center Johns Hopkins HospitalBilingual Spanish Customer Service Coordinator- Call CenterBaltimore, MDWe are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices. Position Summary: Reporting to the Customer Service Manager and/or Supervisor; the Customer Service Coordinator will be responsible for responding to customers billing requests and inquiries; researching and providing resolution of customer service related issues.
Call Center Operator - Healthcare Mercy Medical CenterCall Center Operator - HealthcareBaltimore, MarylandMercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Responsibilities: The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience.
NewPRN Call Center RN- Days-Lancaster Penn Medicine at Home Penn MedicinePRN Call Center RN- Days-Lancaster Penn Medicine at HomeLancaster, PAThe Clinical Nurse 2 Colleague demonstrates within the competency domains of Continuous Quality Improvement, Evidence Based Practice and Research, Leadership, Person and Family Centered Care, Professionalism, Safety, Technology/Informatics, and Teamwork (Definitions listed below). Leadership: The nurse effectively collaborates and applies innovative, systems thinking to engage in systematic, evidence-based problem solving and decision making to promote effective changes within a complex care delivery system supporting the vision of Penn Medicine.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHAMD$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
NewCall Center Representative - DHA US Government JobsCall Center Representative - DHABaltimore, MDPositions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Current civil service employees would be given new appointments to the civil service.
Call Center Sales Representative Mariner Finance LLCCall Center Sales RepresentativeMD$18–$23 / hourProvide a full range of virtual services via our online platform/system to individual customers focused on personal financial lending, collections, and sales, through respectful, compassionate, and efficient customer service. Responsibilities and Duties: Provides exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
Sales Executive - Remote Call Center ReminderMediaSales Executive - Remote Call CenterLancaster, PennsylvaniaRemote$65,000–$125,000The position provides extraordinary first-year earnings potential for the right individuals, working in a fun, highly competitive organization that’s been recognized as a top place to work (philly.com), one of the nation's fastest growing companies (Inc 5000), and an A+ rating by the Better Business Bureau. ReminderMedia is a leading marketing services provider that has helped over 100K small businesses grow their client base through a powerful suite of digital and direct-mail marketing tools.
Associate Call Representative (Unemployment Ins Associate I (Contractual)) State of MarylandAssociate Call Representative (Unemployment Ins Associate I (Contractual))MDContractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program have a current employment contract and work 30 or more hours a week or on average 130 hours a month may be eligible for subsidized health benefits coverage for themselves and their dependents. • Identifying customer needs • Using active listening to understand customer questions, complaints, and overall needs in order to verify eligibility and ensure prompt payment of benefits.
UC CONTACT CENTER TEAM LEAD Sinai Hospital of BaltimoreUC CONTACT CENTER TEAM LEADBaltimore, MDSupport: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license. Position Summary: Under the direction of the Contact Center Manager the Team Lead will assist with daily operations of the call center; such as scheduling, onboarding, coaching agents, training, quality assurance and managing the staff to call volume ratio.
Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation ManagerBaltimore, MD$144,000–$241,000 / year4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms. Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms.
NewContact Center Operations and Transformation Functional Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation Functional ManagerBaltimore, MD$144,000–$241,000 / yearAssessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureMD$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
SGS-Service Center Representative eTeam Inc.SGS-Service Center RepresentativeBethesda - Remote, MDRemote$17–$18 / hourThe Service Center Representative expedites the claims process and provides detailed claim notes on all calls; as well as resolves issues and directs calls to an appropriate escalation path as needed. Job Description Essential Functions Duties and Responsibilities Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims process and servicing processes.
Financial Center Relationship Specialist Fulton BankFinancial Center Relationship SpecialistLeola, Pennsylvania$22.16–$36.92 / hourThis involves engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby. In addition to the Small Business focus, this role will be an active part of the Financial Center Performance, delivering an unparalleled customer experience to all customers, from service to sales, focusing on a seamless one-stop experience for all their financial needs.
Surgical Technl OR Perm Call MedStar HealthSurgical Technl OR Perm CallBaltimore, MD$29.73–$53.49 / hourLicenses and Certifications: • CST - Certified Surgical Technologist or National Center for Competency Testing preferred • CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required • Additional unit/specialty certifications may vary by department or business unit. Education: • High School Diploma or GED required • Completion of a Formal Surgical Tech Training Program required • Associates degree in Surgical Technology preferred.
Sterile Processing Technician, On-Call, S Baltimore Kaiser PermanenteSterile Processing Technician, On-Call, S BaltimoreHalethorpe, MD$29.79–$43.13 / hourDepartment-S.-Balt.-county-Med-Center---Day-Surgery-CentralSteril---1808 custom_fields.jobtitleLI-Sterile-Processing-Technician,-On-Call,-S-Baltimore---1412790 custom_fields.leadership-no county Med Center - Day Surgery-CentralSteril - 1808 Pay Range: $29.79 - $43.13 / hour Travel: Yes, 10 % of the Time On-site: Work location is on-site (KP designated office, medical office building or hospital).
Biometric (Fingerprint) Technician - On Call Amentum Services IncBiometric (Fingerprint) Technician - On CallBALTIMORE, MDManage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
Biometrics (Fingerprint) Technician - On Call Amentum Services IncBiometrics (Fingerprint) Technician - On CallYork, PAManage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
Biometric (Fingerprint) Technician - On Call AmentumBiometric (Fingerprint) Technician - On CallBaltimore, MarylandManage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
Financial Center Relationship Specialist Fulton Financial CorpFinancial Center Relationship SpecialistPA$22.16–$36.92 / hourThis involves engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby. In addition to the Small Business focus, this role will be an active part of the Financial Center Performance, delivering an unparalleled customer experience to all customers, from service to sales, focusing on a seamless one-stop experience for all their financial needs.
H&M Full Time Sales Advisor - Park City Center H & M Hennes & Mauritz ABH&M Full Time Sales Advisor - Park City CenterLancaster, PAWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community. You''ll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
H&M Sales Advisor - Park City Center H & M Hennes & Mauritz ABH&M Sales Advisor - Park City CenterLancaster, PAWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community. You''ll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
Radiation Therapist - ONC - (CASUAL - Hillman Cancer Center - (Pinnacle University of Pittsburgh Medical CenterRadiation Therapist - ONC - (CASUAL - Hillman Cancer Center - (PinnacleYork, PAAs the preeminent institution in western Pennsylvania for the delivery of cancer care, the performance of basic, translational, and clinical research, and the education of the next generation of cancer researchers and physicians, UPMC Hillman Cancer Center is exceptionally well-positioned to contribute to the global effort to reduce the burden of cancer. Purpose: UPMC Hillman Cancer Center is internationally recognized for its leadership in the prevention, detection, diagnosis, and treatment of cancer and is the region's only comprehensive cancer center designated by the National Cancer Institute.
VP HR- JH Bayview Medical Center Johns Hopkins HospitalVP HR- JH Bayview Medical CenterBaltimore, MDContributes to long and short-term planning and problem resolution by: Chairs or serves on committees, task forces or teams with staff, administration, Central Services, Board members, medical staff, community representatives, and professional or government agents as required. Anticipates and responds to the changing needs of a diversified workforce and network affiliates by planning, creating, implementing, and evaluating innovative programs in collaboration with HR central to recruit, develop, and retain quality employees.
Senior Banker - Sudbrook Lane Financial Center Bank of AmericaSenior Banker - Sudbrook Lane Financial CenterBaltimore, MarylandPartners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities. This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists.
Advisor - Towson Town Center Warby Parker IncAdvisor - Towson Town CenterTowson, MDWhat youll do: • Communicate Warby Parkers values and brand philosophy on the sales floor • Delight customers through nothing-but-wonderful service • Demonstrate unparalleled product knowledge and offer exceptional style advice • Dream up ways to reinvent retail and the glasses-shopping experience • Anticipate the needs of your team and customers alike, and be at the ready to lend a hand • Help foster an inclusive culture by treating customers and colleagues with respect. Some benefits of working at Warby Parker for part-time employees: • Employee Assistance Program (EAP) • Employee Stock Purchase Plan • Free eyewear • Paid sick leave • And more (just ask!).
Service Center Clerical Support-FT Ward Trucking, LLCService Center Clerical Support-FTHalethorpe, MD$21.50–$23.50 / hourAll linehaul driver envelopes are to include: trailer number, Pro number of one shipment on the trailer, road driver’s name, tractor number, seal number, weight, driving (route) instructions and any hazardous placards that may be required (if applicable). Direct calls on O S & D issues from customers and / or P & D drivers to the service center’s O S & D Specialist or assigned back up person using guidelines provided by Customer Service Manager.
Director of Strategic Communications (NCS) - Baltimore Convention Center City of BaltimoreDirector of Strategic Communications (NCS) - Baltimore Convention CenterBaltimore, MD$71,745–$115,063 / yearPreferred Certifications: Accreditation in Public Relations (APR), Certified Meeting Professional (CMP), Certified in Exhibition Management (CEM), Certified Government Communications Professional (CGCP), or other relevant communications, marketing, or meetings industry certifications. Leads internal communications initiatives, including employee newsletters, executive messaging, presentations, and recognition materials, to support organizational alignment, efficient dissemination of information and overall employee engagement.
CSX - Senior Associate, Contact Center Transformation PricewaterhouseCoopers LLPCSX - Senior Associate, Contact Center TransformationMD$77,000–$202,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.
Nurse Practitioner - Consult Liaison Psychiatry (Crisis Walk In Center) @ Penn Medicine LG Health Penn MedicineNurse Practitioner - Consult Liaison Psychiatry (Crisis Walk In Center) @ Penn Medicine LG HealthLancaster, PAThis position will be primarily based in our Crisis Walk In Center (CWIC) which is an innovative program providing team-based care to low risk patients who are seeking assessment and connection to behavioral health care. Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.
Specialist, Contact Center Services T. Rowe PriceSpecialist, Contact Center ServicesOwings Mills, MDFull timeAs a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes.
Physician - Emergency Medicine - Greater Baltimore Medical Center CEP America LLCPhysician - Emergency Medicine - Greater Baltimore Medical CenterBaltimore, MDThe area is home to landmarks like the Hampton National Historic Site, a stunning preserved estate, and Towson University, which brings a youthful energy and cultural events to the community. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities.
Physician Assistant or Nurse Practitioner - Emergency Medicine - Greater Baltimore Medical Center CEP America LLCPhysician Assistant or Nurse Practitioner - Emergency Medicine - Greater Baltimore Medical CenterBaltimore, MD$69–$87 / hourThe area is home to landmarks like the Hampton National Historic Site, a stunning preserved estate, and Towson University, which brings a youthful energy and cultural events to the community. Located just outside Baltimore, Towson is known for its vibrant downtown, filled with trendy restaurants, boutique shops, and lively entertainment.
NewOnline Paid Study Contributor – Remote, Flexible Sessions (Up to $750/Week) Apex Focus GroupOnline Paid Study Contributor – Remote, Flexible Sessions (Up to $750/Week)Baltimore, MDRemote$75–$150 / hourIf you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income. We need participants on the following topics: Child Related (individuals with children 18 yrs or younger).
CUSTOMER CARE MANAGER (CUSTOMER CARE AGENT MANAGER) State of MarylandCUSTOMER CARE MANAGER (CUSTOMER CARE AGENT MANAGER)MDLeads special projects (excluding âBuildâ Project items) related to customer care improvement and innovation as assigned by the Deputy Director of Customer Care or director of Customer Care as the cases may be.Â. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.).