Virtual Call Center Agent Dynata LLCVirtual Call Center AgentOKRemoteWe are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Call Center Agent - Bilingual (Spanish/English) Dynata LLCVirtual Call Center Agent - Bilingual (Spanish/English)OKRemoteWe are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
NewCall Center Representative Agent Work From Home - Part-Time Focus Group Panelist Apex Focus GroupCall Center Representative Agent Work From Home - Part-Time Focus Group PanelistOklahoma City, OK$75–$150 / hourIf you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income. We need participants on the following topics: Child Related (individuals with children 18 yrs or younger).
NewConfirmation Call Center Manager Luxury Bath TechnologiesConfirmation Call Center ManagerOklahoma City, OKFull timeThe ideal candidate is a motivated leader with previous call center management experience, excellent communication skills, and a passion for delivering outstanding customer service. This position is responsible for managing the daily operations of the confirmation department, supervising Call Center Representatives, ensuring appointments are confirmed, and helping the team achieve performance goals.
NewPatient Service Agent - Primary Care Call Center MercyPatient Service Agent - Primary Care Call CenterOklahoma City, OKFrom day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. The person hired for this role will have regular onsite responsibilities after training; as such, candidates are required to live within commuting distance to Oklahoma City, OK.*.
NewPatient Service Agent - Primary Care Call Center Mercy HealthPatient Service Agent - Primary Care Call CenterOklahoma City, OKFrom day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. The person hired for this role will have regular onsite responsibilities after training; as such, candidates are required to live within commuting distance to Oklahoma City, OK.*.
Outbound Call Center Rep CVS Health CorpOutbound Call Center RepOK$15–$26.93 / hourAs a Member Engagement Coordinator, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Customer Care Specialist - Call Center ServProCustomer Care Specialist - Call CenterOKRemote$16–$16.50 / hourMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
Pharmacy Call Center Representative University of OklahomaPharmacy Call Center RepresentativeOklahoma City, OKPosition Introduction: Provides support to patients, providers, and Pharmacy Staff by maintaining information, participating in surveys, resolving problems, cross training, and attending meetings. Required Education and Experience: High School Diploma or GED.
Sales & Customer Service Call Center Specialist - OKLAHOMA Victoria's Secret & CoSales & Customer Service Call Center Specialist - OKLAHOMAOklahoma City, OKWe are seeking enthusiastic, sales-driven, work-from-home Sales & Customer Service Call Center Specialists with expertise in exceptional customer service and sales skills to join our high-performing team. In this virtual phone role, you will create Customers for Life by recommending and selling our products, providing information, and prioritizing a one-call resolution for customers and store associate concerns.
Call Center Representative - Telecom SSM HealthCall Center Representative - TelecomOklahomaFlexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Bilingual WAH - OKLAHOMA ONLY - Call Center Representative InfoCision Management CorpBilingual WAH - OKLAHOMA ONLY - Call Center RepresentativeOklahoma City, OKRemoteIn this role, you will assist customers by answering inbound calls, making outbound calls, resolving issues, and delivering outstanding customer support in both English and Spanish. This is a fully remote position for candidates living in Oklahoma who thrive in a fast-paced environment and enjoy helping people.
Call Center Representative - Oklahoma City, OK (On-Site) Gainwell Technologies LLCCall Center Representative - Oklahoma City, OK (On-Site)Oklahoma City, OK$35,360–$40,700 / yearGainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. The pay range for this position is $35,360.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
NewCALL CENTER TECH SPECIALIST Jasco Products Company, LLCCALL CENTER TECH SPECIALISTOklahoma City, OKConsumer Care Specialists also act as a platform for customers to give feedback about our products and help make improvements to products, packaging, and manuals. Consumer Care Specialists serve our customers with excellence by striving always to exceed expectations while providing technical support for our products.
NewCall Center Representative - Oklahoma City, OK (On-Site) Gainwell TechnologiesCall Center Representative - Oklahoma City, OK (On-Site)Oklahoma City, OK$35,360–$40,700 / yearGainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. The pay range for this position is $35,360.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Call Center Representative Cellular Sales Verizon Authorized RetailerCall Center RepresentativeEdmond, OklahomaCompensation 1400 calls for monthly goal = $600 43 appts = $1,450 33 appts = $900 24 appts = $450 50% comms from appts made = About $300 Hourly Rate = $10.88 40 Hours per week/ 10am-6pm About $1600 in Hourly pay Total = $3,950 High Total = $2,950 Low In Office/Not Remote Other benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space. · Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Call Center Representative Cellular SalesCall Center RepresentativeEdmond, OKCompensation 1400 calls for monthly goal = $600 43 appts = $1,450 33 appts = $900 24 appts = $450 50% comms from appts made = About $300 Hourly Rate = $10.88 40 Hours per week/ 10am-6pm About $1600 in Hourly pay Total = $3,950 High Total = $2,950 Low In Office/Not Remote Other benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space. · Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Customer Care Specialist - Call Center Servpro Industries LLCCustomer Care Specialist - Call CenterOKRemoteMust reside and be able to work in Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Texas, Utah, Virginia, or Washington. Customer Care Specialists act upon revenue-generating opportunities, capture and qualify urgent job leads, and make real-time dispatch decisions that directly impact customer experience, franchise success, and company performance.
*Enjoyable CONSULTIVE Sales Career - NO COLD CALLING - Renewal Income - FREE Warm Leads TAG*Enjoyable CONSULTIVE Sales Career - NO COLD CALLING - Renewal Income - FREE Warm LeadsOklahoma City, OklahomaRemoteIt might seem strange that a company specializing in various financial services would be looking outside of "experienced" reps, but we've found so much success taking people from other industries like bartenders, servers, teachers, healthcare workers , and even former military, and training them to represent our products (life, health, and fixed index annuities) that we've decided to lean hard in that direction. With impeccable and ongoing training and support from some of the most successful agents in the industry and a platform designed to empower agents along a trajectory of exponential achievement, we look forward to the continued expansion of our team of talented and diverse agents.
IT Data Center Technician Nebius Group NVIT Data Center TechnicianOKYour responsibilities will include troubleshooting and resolving hardware issues, performing hardware and network diagnostics, ensuring the smooth operation of critical systems, and carrying out physical repairs. Your responsibilities will encompass supporting the data center's IT infrastructure, troubleshooting and resolving hardware issues, and ensuring the smooth operation of critical systems.
Contact Center Agent Norman Regional Health SystemContact Center AgentNorman, OK$14.86–$24.27 / hourBenefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement. One year clerical experience and six months health-care experience are required preferably in a similar role.
RN Flow Coordinator - Registered Nurse - Chemotherapy - SCC Main Infusion Center OU HealthRN Flow Coordinator - Registered Nurse - Chemotherapy - SCC Main Infusion CenterOklahoma City, OklahomaThey model the OU Health Way, as evident in their work output and interactions with employees and patients, through living OU Health’s core values of putting Patients First , pursuing Relentless Excellence , showing Integrity , seeking Inclusion for all staff and patients, always Learning , and valuing Teamwork . Resolves staffing problems caused by employee absences, inclement weather or other problems involving shortages, and serves as a resource to coordinate and communicate with other departments regarding availability of equipment, services, staff.
NewCertified Medical Assistant (CMA) - Urology Oncology - Stephenson Cancer Center OU HealthCertified Medical Assistant (CMA) - Urology Oncology - Stephenson Cancer CenterOklahoma City, OklahomaThe care team, consisting of RNs, LPNs, MAs, and CTAs will collaborate with 8-10 providers per week to manage a patient load of 80-100 individuals daily, spanning form cancer surveillance to end-of-life care. Participates in the development of the plan of care, including implementation and evaluation of appropriate patient care interventions which may include oral, intramuscular, intradermal, and subcutaneous medication administration (exclusive of narcotics) as directed by a physician or physician assistant.
Print Center Specialist Devon EnergyPrint Center SpecialistOklahoma City, OklahomaProduce a variety of internal print and document production requests, including reports, presentations, manuals, training materials, forms, business cards, maps, signage, posters, banners, and other business materials. The Print Center Specialist provides printing, copying, scanning, bindery, signage, mailing, shipping, and document production services across corporate, field operations, and support functions.
Histotechnologist (HT/HTL) - St. Luke's Medical Center Advocate Health and Hospitals CorporationHistotechnologist (HT/HTL) - St. Luke's Medical CenterOklahomaProviding care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.
IT Data Center Technician NebiusIT Data Center TechnicianOklahomaYour responsibilities will include troubleshooting and resolving hardware issues, performing hardware and network diagnostics, ensuring the smooth operation of critical systems, and carrying out physical repairs. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
RN Admin Supervisor Transfer Center Integris Health IncRN Admin Supervisor Transfer CenterOklahoma City, OKThe RN Administrative Supervisor responsibilities include, but are not limited to, the following: Receives report and interacts with Clinical Directors as needed to provide continuity in management activities. Current licensure as a Registered Nurse (RN) in the State of Oklahoma or current multistate license from a Nurse Licensure Compact (eNLC) member state.
Student Graphic Designer (Technical) - Wellness Center University of Central OklahomaStudent Graphic Designer (Technical) - Wellness CenterEdmond, OKEnrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position.
NewMHLS Advisor [S] Amazon.com IncMHLS Advisor [S]Oklahoma City, OKAs a MyHR Live Support Advisor, your primary responsibilities will be: Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession. Amazon's MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries.
NewService BDC Agent Edmond HyundaiService BDC AgentOklahoma City, OklahomaConduct outbound calls for maintenance reminders, declined services, recall campaigns, and missed appointments. Whether you're already in the automotive industry or looking to build a rewarding career, we'll provide the training, support, and opportunities you need to succeed.
Supervisor, IT Support TriWest Healthcare AllianceSupervisor, IT SupportOklahoma City, OKRemoteFull timeEstablishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk.
School Bus Driver Beacon MobilitySchool Bus DriverOklahoma City, OKUsing a vehicle to successfully transport people, performing pre-trip inspections, performing child checks post-route, and keeping their vehicle within DOT regulations are the most important tasks of the driver. We strive to create mutual respect and trust with school districts so that we can work together to provide the best possible service for students and parents.
Licensed Medicare Benefit Advisor- Remote Allstate Insurance CompanyLicensed Medicare Benefit Advisor- RemoteOKRemote$55,000–$100,000 / yearAs a Medicare Benefit Advisor, you'll utilize your in-depth Medicare knowledge and sales skills to consult retired seniors on the most beneficial Medicare Life and Health Plans that best suit their specific needs. Essential Duties as a full-time Medicare Benefit Advisor: Consult and educate seniors 65 years of age and older on the best Medicare Life and Health Plans that would best suit their needs.
Supervisor of Employee Relations Love's Travel Stops & Country StoresSupervisor of Employee RelationsOklahoma City, OKSoft Skills: Strong leadership, communication, and interpersonal skills; ability to manage high-volume workloads; strong decision-making and problem-solving skills; ability to handle sensitive and confidential situations with professionalism; strong organizational and time management skills; customer-focused mindset; ability to influence and partner effectively across functions; high attention to detail; ability to remain composed under pressure. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers.
Licensed Bilingual Medicare Sales & Retention Agent (BCCA082426) SelectQuote IncLicensed Bilingual Medicare Sales & Retention Agent (BCCA082426)OKDynamic liaisons, agents serve as the first point of contact consumer advocates to acquaint clients with SelectQuote's platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. As the only client-facing team to support all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits.
Financial Advisor Associate (TRAINING & LICENSING PROVIDED) Career Headhunter LLCFinancial Advisor Associate (TRAINING & LICENSING PROVIDED)Edmond, OKFull timeStrategic Financial Concepts helps individuals, families, and business owners pursue financial confidence through comprehensive planning strategies while providing advisors with the training, mentorship, technology, and support needed to build successful careers. Most people never find a career that allows them to make a meaningful impact, build professional independence, create long-term wealth, and enjoy unlimited growth opportunities.
Financial Advisor Associate (TRAINING & LICENSING PROVIDED) Career HeadhunterFinancial Advisor Associate (TRAINING & LICENSING PROVIDED)Oklahoma City, OklahomaStrategic Financial Concepts helps individuals, families, and business owners pursue financial confidence through comprehensive planning strategies while providing advisors with the training, mentorship, technology, and support needed to build successful careers. Most people never find a career that allows them to make a meaningful impact, build professional independence, create long-term wealth, and enjoy unlimited growth opportunities.
Medicare Sales Supervisor HealthPlanOne LLCMedicare Sales SupervisorOKManage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance. The Sales Supervisor is responsible for supervising and coordinating the daily activities of a team of licensed health agents engaged in promoting and selling plans by phone.
Inbound Customer Service Agent - Consumer Relations (Remote) Haier US Appliance Solutions IncInbound Customer Service Agent - Consumer Relations (Remote)Oklahoma City, OKRemoteAfter 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD.
Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) Haier US Appliance Solutions IncBilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)Oklahoma City, OKRemoteAfter 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD.
Associate Account Manager HealthPlanOne LLCAssociate Account ManagerOKThey will serve as the client advocate and advisor for small and medium size clients and assist Director with large enterprise clients, deepening customer relationships through meaningful interactions. Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors.
VR Service Advisor Level II Lasell Auto Group. Dba VinrocketVR Service Advisor Level IIOklahoma City, OklahomaFrom our cooperative, team -based approach, we are building a massive state of the art customer development center and are searching for motivated, team driven, professionals to join us as we grow. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
Hybrid Real Estate Investment Representative/Disposition Agent RebuiltHybrid Real Estate Investment Representative/Disposition AgentOklahoma City, OKRebuilt ( www.rebuilt.com ) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions. Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties.
Hybrid-Real Estate Investment Representative/Acquisitions Agent RebuiltHybrid-Real Estate Investment Representative/Acquisitions AgentOklahoma City, OKRebuilt ( www.rebuilt.com ) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions. Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties.
Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) GE Appliances, a Haier companyBilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)Oklahoma City, OKRemoteAfter 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. . USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD.
Inbound Customer Service Agent – Consumer Relations (Remote) GE Appliances, a Haier companyInbound Customer Service Agent – Consumer Relations (Remote)Oklahoma City, OKRemoteAfter 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: + Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. . USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD.
Customer Service Representative - Norman, OK ADVANCED CALL CENTER TECHNOLOGIES, LLCCustomer Service Representative - Norman, OKNorman, OKIn this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
Account Manager HealthPlanOne LLCAccount ManagerOKManage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors. For Hybrid Roles: Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
Unemployment Insurance Claims Specialist State of OklahomaUnemployment Insurance Claims SpecialistOklahoma City, OK$40,948–$45,423.79 / yearMinimum Qualifications Education and Experience Requirements at this level require 5 years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer services or social services related work; or an equivalent combination of education and experience substituting thirty semester hours from an accredited college or university for 3 years of the required work experience. Ability to - maintain professional telephone etiquette; work with difficult customers; work alone; work with others as a contributing team member; multi-task; understand the major policies and procedures governing assigned programs; maintain effective working relationships with others; to handle confidential work; to interpret and handle routine matters in accordance with agency policy; to follow oral and written instructions.
NewToll Technology Consultant - Operations/CCaaS Specialist HNTBToll Technology Consultant - Operations/CCaaS SpecialistOklahoma City, OK$126,950.84–$248,205.18 / yearMore specifically, this position seeks demonstrated knowledge and expertise related to innovations in customer service technologies and operations, namely: Expertise in CCaaS platforms (e.g., Amazon Connect, NICE CXone, Five9, Genysys, ServiceNow) to advise public agencies on requirements for design and delivery of modern, cloud-native contact center solutions. Leads or supports planning activities such as the development of feasibility studies, assessments, concept of operations documents, procurement documents such as requests or proposals, implementation planning documents, and business/data analysis to support ongoing toll systems and operations.