As a CCaaS Engineer (Consultant or Senior Consultant) on Slalom's Contact Center Modernization team, you will design, configure, and deliver cloud contact center solutions for enterprise clients on the platform that best fits each client, such as Genesys Cloud CX, Amazon Connect, NICE CXone, Five9, Talkdesk, or Cisco Webex Contact Center. 5-7 years of hands-on experience as a CCaaS engineer, implementing, configuring, or administering at least one major cloud contact center platform (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center); 7+ years for Senior Consultant.