Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. This leader will own contact center strategy development, operating model design, and execution, partnering with the Vice President, Member Services, executive leadership, and cross-functional teams to translate growth priorities into scalable, compliant, and measurable operating capabilities.