The ideal candidate is a proactive, accountable, and solutions-oriented people leader who thrives in a fast-paced environment, anticipates challenges, makes real-time decisions, and drives the team toward effective resolutions while maintaining strong communication, organization, responsiveness, and customer service. This high-impact leadership role will oversee coordination between customers, service coordinators, field technicians, drivers, and internal teams while managing shifting priorities, urgent repairs, scheduling changes, and time-sensitive customer needs.