Call Center Representative Parmele Disability AdvocatesCall Center RepresentativeWichita, KansasChange Management: Call Center Representatives at Parmele Disability Advocates are flexible and can quickly change course when it is necessary to meet the needs of our clients or to comply with the evolving regulations of the Social Security Administration; they are able to cross-train in multiple areas to provide the best assistance to our clients. Technical Proficiency: Call Center Representatives at Parmele Disability Advocates are comfortable engaging with various software platforms to perform their duties including Microsoft Word and Microsoft Outlook; they are comfortable learning new technology platforms and catch on quickly.
Remote Customer Service Representative (Call Center) | Work From Home | Kansas Residents Only Berlin-Wheeler, Inc.Remote Customer Service Representative (Call Center) | Work From Home | Kansas Residents OnlyTopeka, KSRemoteFull timeIf you're looking for a remote customer service position where your work directly supports individuals accessing healthcare services nationwide, we'd love to hear from you. Every call helps someone access essential healthcare services, making this a meaningful role with real impact.
Logistics Call Center Representative I Quest Diagnostics IncLogistics Call Center Representative ILenexa, KSResponsibilities include receiving client pick-up request calls, directing clients to appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries/complaints. Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
Call Center Representative GraceMed Health ClinicCall Center RepresentativeWichita, KSJob Title: Call Center Representative Classification: Non-Exempt, Full-time Reporting Relationship: Reports to the Director of Quality Assurance Supervision Responsibilities: No Essential Role: Provides critical first contact between patients and GraceMed Health Clinic, Inc. by scheduling patients for appointments for both dental and medical departments. Duties & Responsibilities: Screens and routes patient calls efficiently and ensures accurate registration, appointment scheduling, and follow-up appointment scheduling into database.
Call Center Representative- Bilingual Required GraceMed Health ClinicCall Center Representative- Bilingual RequiredWichita, KansasClassification: Non-Exempt, Full-time Reporting Relationship: Reports to the Director of Quality Assurance Supervision Responsibilities: No Essential Role: Provides critical first contact between patients and GraceMed Health Clinic, Inc. by scheduling patients for appointments for both dental and medical departments. Duties & Responsibilities: Screens and routes patient calls efficiently and ensures accurate registration, appointment scheduling, and follow-up appointment scheduling into database.
NewCall Center Representative | 4X10 Shift | Full-Time (4 Days a Week) MCI CareersCall Center Representative | 4X10 Shift | Full-Time (4 Days a Week)Wichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Call Center Representative Job Openings (WICHITA, KS, USA) MCI LCCall Center Representative Job Openings (WICHITA, KS, USA)Wichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. POSITION RESPONSIBILITIES Key Responsibilities: • Manage high-volume inbound and outbound calls as a Call Center Representative in Wichita • Provide accurate, timely information on products, services, accounts, and billing • Resolve customer concerns and escalate complex cases when required • Achieve call center performance targets, including QA scores, resolution time, and customer satisfaction • Accurately document all customer interactions in the CRM system • Follow call scripts, compliance requirements, and all call center procedures • Identify cross-sell or upsell opportunities when appropriate • Maintain a professional, empathetic approach with every customer.
NewCall Center Representative Job Openings (Full-Time & Part-Time) MCI CareersCall Center Representative Job Openings (Full-Time & Part-Time)Wichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewCall Center Representative Job Openings (WICHITA, KS, USA) MCI CareersCall Center Representative Job Openings (WICHITA, KS, USA)Wichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewCall Center Representative (Flexible Schedule) MCICall Center Representative (Flexible Schedule)Wichita, KSWe deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Call Center Representative (FULL-TIME) MCI CareersCall Center Representative (FULL-TIME)Wichita, KansasFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Call Center Representative Job Openings (WICHITA, KS, USA) MCICall Center Representative Job Openings (WICHITA, KS, USA)Wichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewCall Center Representative Job Openings (Full-Time & Part-Time) MCICall Center Representative Job Openings (Full-Time & Part-Time)Wichita, KSIt requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services.
Full-Time Call Center Representative (Urgently Hiring) MCI CareersFull-Time Call Center Representative (Urgently Hiring)Wichita, KansasFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Call Center Representative (FULL TIME) MCI LCCall Center Representative (FULL TIME)Wichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Call Center Representative (FULL-TIME) MCICall Center Representative (FULL-TIME)Wichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Full Time Call Center Representative (Urgently Hiring) MCI LCFull Time Call Center Representative (Urgently Hiring)Wichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Full-Time Call Center Representative (Urgently Hiring) MCIFull-Time Call Center Representative (Urgently Hiring)Wichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewPatient Services Representative - Call Center - Lawrence, MA Northeast Dermatology AssociatesPatient Services Representative - Call Center - Lawrence, MALawrence, KansasTo perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations: Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
NewPatient Services Representative - Call Center - Lawrence, MA PhyNet DermatologyPatient Services Representative - Call Center - Lawrence, MALawrence, KansasTo perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations: Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
NewCall Center Representative | 4X10 Shift | Full-Time (4 Days a Week) MCICall Center Representative | 4X10 Shift | Full-Time (4 Days a Week)Wichita, KSWe deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. In this role, you'll assist both residential and business customers, resolve issues, retain accounts, and upsell products and services all while building valuable career experience in a fast-paced, supportive environment.
Bilingual Call Center Representative (FULL-TIME) MCI CareersBilingual Call Center Representative (FULL-TIME)Wichita, KansasFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Bilingual Call Center Representative (FULL TIME) MCI LCBilingual Call Center Representative (FULL TIME)Wichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Bilingual Call Center Representative (FULL-TIME) MCIBilingual Call Center Representative (FULL-TIME)Wichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewCall Center Sales Representative I (Entry-Level) MCICall Center Sales Representative I (Entry-Level)Wichita, KSWe deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
NewBlended Call Center Representative (Inbound & Outbound) MCIBlended Call Center Representative (Inbound & Outbound)Wichita, KSWe deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Call Center Customer Service Manager MCI CareersCall Center Customer Service ManagerWichita, KansasFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Call Center Sales Director Advisors ExcelCall Center Sales DirectorLenexa, KansasAdvisors Excel—one of the nation's largest independent financial services companies—is launching a brand-new lead generation and appointment-setting operation, and we're looking for a Call Center Sales Director to help bring it to life. Position: Call Center Sales Director Department: Advisors Excel Reporting to: President of National Lead Generation Location: Lenexa, KS or Topeka, KS - Onsite Overview: This isn't a "maintain the machine" job.
Call Center Sales Director Advisors Excel LLCCall Center Sales DirectorTopeka, KSAdvisors Excel-one of the nation''s largest independent financial services companies-is launching a brand-new lead generation and appointment-setting operation, and we''re looking for a Call Center Sales Director to help bring it to life. What you'll do: Recruit, hire, train, coach, and develop a high-performing team of Call Center Representatives focused on creating quality consumer connections and advisor opportunities.
NewCall Center Sales Manager Mass MarketsCall Center Sales ManagerWichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewCall Center Sales Manager MCICall Center Sales ManagerWichita, KSWe deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. The ideal candidate is an experienced and results-driven leader with strong organizational skills, a passion for developing people, and a proven ability to manage large-scale call center operations.
Customer Care Supervisor (Call Center Supervisor) Equity BankCustomer Care Supervisor (Call Center Supervisor)Wichita, KSDemonstrate an understanding of and ability to communicate and coach banking processes, best practices and products\ Build, maintain and enforce work procedures\ Respond quickly and accurately to inquiries verbally via telephone, email and chat\ Management of a team of Customer Service Representatives\ Effectively address and handle escalated call or department issues\ Organize department schedules, coaching and employee development\ Deliver Superior Customer Service and Customer Experience\ Demonstrate excellent customer service skills with both external and internal clients.\ Work jointly with other departments to provide an enhanced customer experience\ Accurately Perform Financial Transactions & Functions\ Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions.\ Minimize risk related to negotiable instruments, documents of identification, transaction authority, and funds availability.\
Call Center Operations Manager MCI CareersCall Center Operations ManagerWichita, KansasFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Call Center Team Lead MCI CareersCall Center Team LeadWichita, KansasFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Call Center Supervisor MCI CareersCall Center SupervisorWichita, KansasFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewCall Center Sales Manager MCI CareersCall Center Sales ManagerWichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Pharmacy Call Center Manager The University of Kansas Health SystemPharmacy Call Center ManagerLenexa, KSResponsible for providing daily supervision of call center employees and call center operations using techniques that reflect good leadership skills and encourage employees to be customer service focused. Position Summary / Career Interest: The Outpatient Pharmacy Call Center Manager oversees the operations and provides leadership to a team of call center representatives that support the Outpatient Pharmacy Call Center at The University of Kansas Health System.
Call Center Shift Supervisor The University of Kansas Health SystemCall Center Shift SupervisorKansas City, KansasResponsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly. Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members; performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results; manages team members time off requests and overtime requirements.
NewWichita Call Center Job Openings (Immediately Hiring) MCIWichita Call Center Job Openings (Immediately Hiring)Wichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Child Support Specialist - Customer Service Call Center YoungWilliams Child Support ServicesChild Support Specialist - Customer Service Call CenterTopeka, KSResponds to incoming calls from employers, customers, and child support staff from other states regarding child support cases. The specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process.
Collections Specialist (Call Center) - Full-Time - Topeka, KS - Paid Training & Bonuses Berlin-Wheeler, Inc.Collections Specialist (Call Center) - Full-Time - Topeka, KS - Paid Training & BonusesTopeka, KSFull timeJoin our team as a Collections Specialist and become part of a professional call center environment focused on helping consumers resolve outstanding debts while delivering exceptional results for our clients. As a Collections Specialist, you'll use communication, negotiation, and problem-solving skills to help consumers identify realistic repayment solutions.
NewExperienced Call Center Quality Assurance Supervisor Mass MarketsExperienced Call Center Quality Assurance SupervisorWichita, KSMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewExperienced Call Center Client Services Manager MCIExperienced Call Center Client Services ManagerWichita, KSWe deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth.
Patient Services Associate (Call Center) The University of Kansas Health SystemPatient Services Associate (Call Center)Kansas City, KSThe Patient Services Associate is responsible for entering dispatch requests timely and accurately into the Hospitality Services computer system, which consists of Housekeeping Services, Patient Transportation, and/or Dining Services. Position Summary / Career Interest: THIS POSTING IS FOR THE FOLLOWING SHIFT; Days will be rotating Mon, Tues, Wed Off Thurs, Fri; Work Sat, Sun Off Mon, Tues; Work Wed, Thurs, Friday, Off Sat, & Sun.
Technical Call Center Agent-Bilingual-Spanish PSG Panasonic Connect North America Professional ServicesTechnical Call Center Agent-Bilingual-SpanishLeawood, Kansas$17–$20 / hourFull timeExcellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion. Our highly trained staff of technicians provides expertise ranging from hardware integration and warranty support to product customization and field-ready kitting.
NewTechnical Call Center Team Lead PSG Panasonic Connect North America Professional ServicesTechnical Call Center Team LeadLeawood, Kansas$22–$24 / hourFull timeThis role provides frontline leadership, real-time queue oversight, and first-level escalation support for critical issues while mentoring team members to improve technical capability, efficiency, and customer experience. Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion.
NewCall Center Agent WWECall Center AgentWichita, KSProvide superior customer service to patients, co-workers, physicians by responding with courtesy, helpfulness, and being respectful and pleasant at all times. Ability to establish and maintain effective working relationships with patients, staff, and others involved with patient care.
Patient Scheduling Representative, Cancer Center The University of Kansas Health SystemPatient Scheduling Representative, Cancer CenterOverland Park, KSResponsible for accurate scheduling/rescheduling / cancellations of patient visits; including clinic appointments (in person and telehealth), treatments such as (chemotherapy, radiation therapy, surgeries, procedures and or ancillary services) using extensive knowledge of appointment types, locations, providers and specialties. Builds and maintains trusting relationships with provider and clinical team to provide holistic and patient centered scheduling services, while advocating for patient''s needs (transportation, financial, logistical) and coordinating care appointments across multiple campuses.
Experienced Call Center Client Services Manager MCI CareersExperienced Call Center Client Services ManagerWichita, KansasMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewTechnical Call Center Team Lead Panasonic Corporation of North AmericaTechnical Call Center Team LeadLeawood, KS$22–$24 / hourCreate dashboards, provide reporting, and develop positive relationships with external counterparts Partner with external customers on new product releases, ensuring the team is trained and prepared Other duties as assigned Job Requirements: Previous call center experience preferred Must have excellent leadership skills Ability to motivate and devise effective techniques to improve team performance Strong coaching and mentoring capabilities Ability to handle multiple tasks simultaneously without errors or mistakes Ability to work independently with limited guidance Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion Intermediate skills with Microsoft Office Suite including Excel and PowerPoint Benefits & Perks - What's In It For You Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, and social health. Monitor queues, adjust staffing, monitor cross-trained support, and take calls as needed Document and maintain processes by creating SOP's for training purposes Set and monitor targets for support staff, focusing on continuous improvement to ensure KPI's and customer satisfaction goals are achieved Act as lead contact with new external customer.