37 Results for

Call Center Representative Jobs in Massachusetts

Jobs

311 Contact Center-Quality Analyst City of Somerville

Somerville, MA

$75,000–$78,000 / year

Ability: Demonstrated ability in the setup and/or execution of employee performance improvements; ability to work independently and under pressure; ability to maintain, manage, and organize complex data sets; ability to clearly articulate this information in verbal, written and visual presentations; ability to handle problems effectively in response to day-to-day crises; ability coordinate events; ability to train and coach others on best practices in customer service; ability to operate a computer; ability to deal appropriately with all customers, internal and external. Education and Experience: High School diploma and five or more (5+) years' experience in a high-volume, versatile customer service environment; or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

30+ days ago

Customer Service Representative Methods Machine Tools

Sudbury, MA

$25.91–$32.38 / hour

Create, update, and route service cases accurately within internal service systems Resolve non-technical and administrative requests (status checks, scheduling coordination, documentation requests, routing inquiries) without escalating to technical staff when appropriate. This position is responsible for managing call intake, triaging requests, creating and routing service cases, and resolving administrative and non-technical inquiries-allowing technical experts to remain focused on technician support and complex problem resolution.

19 days ago

Member Service Representative Rockland Federal Credit Union

Rockland, MA

$20–$22 / hour

We're launching a new brand and a new name Arise Financial (formerly known as Rockland FCU) with a bold vision for the future-one built on innovation, technology, and a commitment to helping people live more and worry less. In this role, you'll be a key point of contact for members, providing knowledgeable, efficient, and personalized service while helping members make the most of their financial products and services.

30+ days ago

Technical Services Representative Axis Communications

Chelmsford, MA

The Technical Services Representative- Tier I (Hybrid position) provides initial screening of all inbound technical support interactions via telephone, chat, and our online helpdesk. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

26 days ago

Patient Service Representative Eye Care Specialists

Norwood, MA

Quick Apply

This position will work at both our Norwood and Norfolk locations and will include a combination of front desk and call center responsibilities.

30+ days ago

Administrative Coordinator, Emerson Wellness Center Emerson College

Boston, MA

$21.25–$24.95 / hour

Reporting to the Associate Director of Health Services, the Administrative Coordinator, Emerson Wellness Center provides support for the leadership and staff by assisting with the daily operational and clerical activities. Manage clinical schedule, confirm appointments, and notify students and clinicians about conflicts, delays, or reschedules.

30+ days ago

REMOTE Member Service Representative (MUST LIVE IN MASSACHUSETTS) The Panther Group

Westborough, MA

Remote

Quick Apply

Representative II candidates should demonstrate experience independently resolving more complex inquiries, navigating multiple systems, or supporting healthcare or member service programs. Representatives respond to inquiries, explain program information, assist with accessing services, and help resolve member concerns while providing professional, accurate, and timely customer service.

24 days ago

Customer Service Representative Lahey Hospital and Medical Center

Boston, MA

$20.66–$27.81 / hour

Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions. Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.

18 days ago

Convention Center Event Security Staff Legends Hospitality, LLC

Worcester, MA

This may include security screenings, ticket taking, ushering, access control, emergency response, ensuring the safety of guests, enforcing venue policies, ensuring the safety of 3rd party property and other duties as assigned. Please send a copy of your most recent resume and cover letter including salary requirements by clicking and following the link below: https://www.dcucenter.com/venue-info/employment/ .

30+ days ago

Convention Center Event Security Staff Legends

Worcester, MA

Legends Global, the leader in privately managed public assembly facilities, has immediate openings for Event Staff - Security Guards at the DCU Center in Worcester, MA 01608. This may include security screenings, ticket taking, ushering, access control, emergency response, ensuring the safety of guests, enforcing venue policies, ensuring the safety of 3rd party property and other duties as assigned.

30+ days ago

Patient Service Representative - Float (Dental/Vision) Charles River Community Health

Brighton, MA

$20–$26 / hour

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community. Ensure that all interactions between Administration, Customer Service operations, and patients are professional, helpful, provides empathy and creates an atmosphere of CRCH being a safe place and welcoming place for all community members that enter, call, or seek our services, as a member of the Community Support Service Team.

26 days ago

Clinic Director (Sovner Center) Bridgewell

Danvers, MA

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Work with Human Resources and management on employee concerns that arise, determining mentoring/training needs, developmental opportunities and disciplinary action as needed.

10 days ago

Customer Service Representative/Dispatcher Sila Services

Weymouth, Massachusetts

$24–$25 / hour

24 - $25 an hour We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.

15 days ago

Associate Customer Service Representative TechDigital

MARLBOROUGH, MA

Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers. · Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.

30+ days ago

Day Shift/ Night Shift Customer Service Representative The Chefs' Warehouse Inc

New Bedford, MA

From peak-season produce to artisan cheeses, premium olive oils, fine chocolates, and center-of-the-plate offerings like meats and seafood, Sid Wainer sources the best of the best from around the world. Our relationships with farmers, producers, and food artisans-combined with a deep understanding of culinary trends-allow us to bring chefs exactly what they need to create standout dining experiences.

30+ days ago

Guest Service Representative Part Time - MGM Springfield MGM Resorts International

Springfield, MA

Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake-up calls, check outs, early arrivals and late departures, messages, paging, long distance assistance and other special services requested by guests or administrative personnel. Operate the beeper system and operate the TDD machineProvide management with important observations gathered from customer interactions offering suggestions to improve process, product or service offerings.

3 days ago

Sales Development Representative Centerfield Media Holdings LLC

Boston, MA

The successful candidate will be responsible for evaluating incoming leads, identifying high-quality opportunities, and ensuring they are properly routed to the appropriate sales team members. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world's leading brands.

26 days ago

Sales Development Representative - Federal Zscaler Inc

Boston, MA

$44,625–$63,750 / year

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

19 days ago

Customer Outreach Representative Nesco Resource, LLC

Framingham, MA

$18–$19 / hour
Quick Apply

The ideal candidate enjoys speaking with customers, can quickly build rapport, is comfortable influencing customers to take action, and thrives in a fast-paced, high-volume environment. We are seeking highly motivated Customer Outreach Representatives to support a strategic customer adoption initiative within an Accounts Receivable organization.

30+ days ago

Vehicles Sales Management Trainee - Used Truck Center Ryder System Inc

Norwood, MA

Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld ) to log in to Workday to apply using the internal application process.

16 days ago

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Call Center Representative Jobs in Massachusetts

311 Contact Center-Quality Analyst City of Somerville

Customer Service Representative Methods Machine Tools

Member Service Representative Rockland Federal Credit Union

Technical Services Representative Axis Communications

Patient Service Representative Eye Care Specialists

Administrative Coordinator, Emerson Wellness Center Emerson College

REMOTE Member Service Representative (MUST LIVE IN MASSACHUSETTS) The Panther Group

Customer Service Representative Lahey Hospital and Medical Center

Convention Center Event Security Staff Legends Hospitality, LLC

Convention Center Event Security Staff Legends

Patient Service Representative - Float (Dental/Vision) Charles River Community Health

Clinic Director (Sovner Center) Bridgewell

Customer Service Representative/Dispatcher Sila Services

Associate Customer Service Representative TechDigital

Day Shift/ Night Shift Customer Service Representative The Chefs' Warehouse Inc

Guest Service Representative Part Time - MGM Springfield MGM Resorts International

Sales Development Representative Centerfield Media Holdings LLC

Sales Development Representative - Federal Zscaler Inc

Customer Outreach Representative Nesco Resource, LLC

Vehicles Sales Management Trainee - Used Truck Center Ryder System Inc

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