Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to: Responsible for all field activity among assigned accounts including customer relations, product application and stability, product sales and delivery, service and product installation instruction and collections Coordinates, promotes and advances the visibility and presence of the entire Pella product line while maintaining a continual awareness of activity or news in the architectural and/or construction-related community Maintain active relationships with assigned customers, ensuring regular visits and contact, including regular business reviews Assist customer in leveraging showroom or store presence within marketplace. Ensures quotes and orders are accurate and follows company sales processes Ensures customer issues (i.e. service, billing or payment, delivery, etc) are addressed promptly Able to accurately read, interpret and take-off blueprints, and to effectively use electronic software and systems (PQM, MSOffice, etc.) to quote, sell and order products to new construction residential and commercial project customers Influences prompt delivery of orders and inventory turns by effectively communicating appropriate product lead times and accurate customer need dates.