NewSCO Care Coordinator # 26-18398 US Tech Solutions, Inc.SCO Care Coordinator # 26-18398Canton, MA1. Support the General Care Management Process within the Care Management Department (35%) Initiate requests for clinical information from inpatient providers within department timelines. 3. Serve as Central Contact for Nurse Practitioners (HMO/SCO) (20%) Contact members to schedule Nurse Practitioner (NP) assessments using Language Line services when necessary.
NewPer Diem Patient Care Coordinator UnitedHealth GroupPer Diem Patient Care CoordinatorAuburn, MA$17.98–$32.12 / hourTeamwork: Ability to work collaboratively with interdisciplinary teams of consisting of remote and onsite staff to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
NewWellness Coordinator Brockton 40 hour Hebrew SeniorLifeWellness Coordinator Brockton 40 hourBraintree, MA$53,971.45–$80,957.18The Wellness Coordinator (WC) serves a lead role in the R3 Initiative engaging residents in wellness assessments and health education programs, connecting residents to needed services, providing a wide variety of case management tasks, coordinating activities with the Nurse Care Manager, and ensuring that all interventions are documented and tracked. At its core, enhanced housing with services is a proactive approach wherein resident services staff regularly and actively reach out to each individual resident to engage with them around their health and wellness, identify areas of need/risk and provide intensive, individualized case management and support as needed and desired by the resident.
NewPatient Care Coordinator UnitedHealth GroupPatient Care CoordinatorMilford, MA$18–$32 / hourPerforms a full range of administrative support services for clinic/site including, scheduling of patients for appointments, making outgoing calls to patients, greeting patients at the Pedi check-in desk, works to resolve patient complaints, provides education on processes and department scheduling procedures to ensure the highest level of patient/customer satisfaction. See United Healthcare Privacy Policy at https://www.unitedhealthgroup.com/privacy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewMDS Coordinator, RN Grand Islander RI and V2UMDS Coordinator, RNMiddletown, RI$100,000–$110,000 / hourAs a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Contribute to the nursing center interdisciplinary Resident Assessment Instrument (RAI) process while following RAI guidelines for completion, computer encoding and electronic transmission of the MDS.
NewNurse Care Manager Hebrew SeniorLifeNurse Care ManagerBraintree, MA$78,576.07–$117,864.10The Nurse Care Manager collaborates with team members to engage residents in wellness assessments and health education, connect them to needed services, support in managing health concerns, coordinate care for residents returning from hospital or rehabilitation stays, document all resident care tasks, and partner with community providers to promote overall well-being. At its core, enhanced housing with services is a proactive approach wherein resident services staff regularly and actively reach out to each individual resident to engage with them around their health and wellness, identify areas of need/risk and provide intensive, individualized case management and support as needed and desired by the resident.
NewClinical Intake Coordinator (LPN) 16 hour Weekend Hebrew SeniorLifeClinical Intake Coordinator (LPN) 16 hour WeekendDedham, MA$59,122.15–$88,683.76The Weekend Clinical Care Coordinator, is responsible for monitoring and responding to referrals through Allscripts, E-fax and 4 Next and data entering referral information provided in the EMR, answering incoming telephone calls from patients/patients' families and referral sources; making patient care decisions in response to telephone calls; coordinating and assigning visits to clinicians as deemed medically necessary to meet patients' needs; and accepting reports from and responding to questions from home care clinicians who are in the field providing care. Perform the duties and responsibilities of the Intake Coordinator position, by monitoring and responding to all referrals through Allscripts, E-Fax and 4 Next, in addition to reviewing content of referrals and data entering referral information, and current orders into EMR.
NewBehavioral Health Program Coordinator # 26-18618 US Tech Solutions, Inc.Behavioral Health Program Coordinator # 26-18618Conton, MAThe Program Coordinator functions as a key member of the Behavioral Health Utilization Management (BH UM) team and represents Client Health values through professional written and verbal communication with both internal and external customers. Job Description Under the direction of the Supervisor – Behavioral Health, the Program Coordinator – Behavioral Health is responsible for the daily management of non-clinical reviews that support the clinical, business, and program-related work of the department.
NewMerchandise Coordinator HomeGoodsMerchandise CoordinatorNorwell, MACommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
NewOutpatient Clinic Coordinator, per diem Hebrew SeniorLifeOutpatient Clinic Coordinator, per diemCanton, MA$50,950.20–$71,330.27 / yearUnder the direction of the Director of Care Continuum and the DOM Administrative Director, the Outpatient clinic Coordinator is responsible for many of the administrative tasks related to Outpatient clinic. Establish and maintain relationships with other departments and individuals who are important to the overall success of the outpatient clinics (Medical Records, Pharmacy, Enhanced Living, Culinary, and Administration).
NewPrimary Care Nurse (RN, Registered Nurse, Visiting Nurse) - HomeCare Hartford HealthCare at HomePrimary Care Nurse (RN, Registered Nurse, Visiting Nurse) - HomeCarePlainfield, CTMakes follow-up visit to provide skilled care to assess disease progress and evaluates response to treatment; provides support to patient/family utilizing teaching principles to promote and restore health and prevent disease and disability; coordinates care with providers. As part of a person-centered care model, this role will provide skilled nursing care to clients in home and community-based settings ensuring the delivery of outcome based, high quality, cost-effective care.
NewElectrical Engineering Coordinator System OneElectrical Engineering CoordinatorNorth Kingstown, RISystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Collaborate with internal teams, vendors, and stakeholders to ensure design manufacturability and quality improvement.
NewCoordinator HomeGoodsCoordinatorWestwood, MA$17.25–$17.75 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
NewQuality Assurance Performance Improvement Coordinator (RN, Registered Nurse, QA, PI) - HomeCare Hartford HealthCare at HomeQuality Assurance Performance Improvement Coordinator (RN, Registered Nurse, QA, PI) - HomeCareDanielson, CTThe QAPI Specialist compiles trends and reports quality data in patient care, safety, risk management, infection control, outcomes and customer satisfaction and performs and uses audit results to lead development of Performance Improvement Plans. The Quality Assurance & Performance Improvement (“QAPI”) Specialist is an individual that will be assisting with agency efforts toward the process of improving clinical documentation and outcomes by taking a systematic, comprehensive, and data-drive approach to maintaining and improving safety and quality.
NewClinical Nurse Coordinator Hebrew SeniorLifeClinical Nurse CoordinatorDedham, MA$102,162–$153,244Assume responsibility for intervention in family matters requiring immediate attention, and refer appropriately to Nurse Manager/DON and/or Social Service Department for long-term management and follow-up. Communicate with Administrative Coordinator and appropriate Nurse Manager/DON on staffing, scheduling, clinical and administrative issues.
NewUnit Coordinator 24 hour Days Hebrew SeniorLifeUnit Coordinator 24 hour DaysDedham, MA$42,386.56–$59,341.40Perform daily clerical duties as required and requested, i.e., develop and/or edit data and perform data entry; use computer skills to prepare reports, draft memos, and compose unit meeting minutes. Assist with unit educational activities, i.e., orientation of new staff, preparation of educational materials, and training of designated staff in computer skills.
NewRegistered Nurse, Hospice AccentCare, Inc.Registered Nurse, HospiceWarwick, RI$85,000–$98,000You can find success in this role if you’ve held the following positions: Hospice Registered Nurse, Home Health Registered Nurse, Palliative Care Nurse, Med‑Surg Registered Nurse, Oncology Nurse, Geriatric Nurse, Field Nurse, Visiting Nurse, Admissions Nurse, Patient Care Nurse, RN Care Coordinator, or Clinical Nurse in acute care, home health, or community‑based settings. As a Hospice Registered Nurse (RN) , you’ll work at the center of an interdisciplinary care team, building trusted relationships with patients, families, physicians, and teammates.
NewCare Coordinator - Milford Riverside Community CareCare Coordinator - MilfordMilford, MAFull timeThe Care Coordinator serves as an integral member of the interdisciplinary Adult Team (primary mental health challenges), providing person-centered and recovery oriented case and care management support to assigned persons served, including but not limited to outreach and engagement, help persons served to identify goals and to assist in developing an individual service plan. The Care Coordinator will collaborate with persons served, their treatment team, other providers, identified family and community support, involved state agencies and others, assisting them with navigating resources and connection to services in the community that will continue to improve and maintain their health and quality of life.
NewFCCP-Family Service Care Coordinator (Full Time; $750 Sign on bonus) Community Care AllianceFCCP-Family Service Care Coordinator (Full Time; $750 Sign on bonus)Woonsocket, RIThe Care Coordinator is a navigator with the family, working with families in their home and in the community, collaborating with natural supports and other service providers to assist the family in identifying their needs and goals. All families are in need of assistance in navigating services or community resources that may be available to help their family and utilizing family and natural supports to overcome barriers.
Patient Care Coordinator Performance Physical TherapyPatient Care CoordinatorMAThe Patient Care Coordinator (PCC) is an integral part of the clinical team - they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. More About Us: We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.
Patient Care Coordinator Highbar Inc.Patient Care CoordinatorCohasset, MAThe Patient Care Coordinator (PCC) is an integral part of the clinical team - they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. More About Us: We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.
Clinical Care Coordinator (44758) Neighborhood Health Plan of Rhode IslandClinical Care Coordinator (44758)Smithfield, RIResponsibilities include, but are not limited to, the following: Under the direction of the Manager within Clinical Operations, the Clinical Care Coordinator performs ongoing care coordination activities including: Conducts outreach telephonically, virtually, and/or face to face. The Clinical Care Coordinator is responsible for welcoming and onboarding new members to the health plan, completing and scheduling assessments and works collaboratively with the health care team to manage and coordinate care for members.
Patient Care Coordinator Specialty1 PartnersPatient Care CoordinatorNorwood, Massachusetts$28–$32 / hourE-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.
NewPharmacy Care Coordinator - Remote in Massachusetts UnitedHealth Group IncPharmacy Care Coordinator - Remote in MassachusettsBraintree, MARemote$18–$32 / hourThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. Assists patients with financial assistance for high copay medication utilizing manufacturer coupons, manufacturer patient assistance programs or provides patient with the appropriate Med Cost Savings Form and collaborates with Clinical Pharmacists as necessary.
Hospice Spiritual Care Coordinator Care New England Health SystemHospice Spiritual Care CoordinatorWarwick, Rhode IslandFull timeAbout Us: Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. They coordinate bereavement activities and services and collaborate with members of the patient care team in identifying and resolving spiritual and emotional problems.
Patient Care Coordinator Pride GlobalPatient Care CoordinatorBraintree, MA$20–$25 / hourThis role is responsible for scheduling appointments, assisting patients throughout their visit, coordinating referrals and authorizations, maintaining accurate electronic medical records (EMR), and ensuring a positive patient experience while supporting clinical operations. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
NewCARE COORDINATOR University Health Services IncCARE COORDINATORnorth stonington, CTOur clinic in Groton, CT, offers partial hospitalization and intensive outpatient treatment, and is conveniently located across the street from The Inn at Trails Corner, a new 180 bed dormitory-style sober community for adult men and women who attend our outpatient day treatment programs. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.
Patient Care Coordinator Pride Technologies LLCPatient Care CoordinatorBraintree, MA$20–$23 / hourThis role is responsible for scheduling appointments, assisting patients throughout their visit, coordinating referrals and authorizations, maintaining accurate electronic medical records (EMR), and ensuring a positive patient experience while supporting clinical operations. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
NewPer Diem Associate Patient Care Coordinator - Atrius Health UnitedHealth Group Inc.Per Diem Associate Patient Care Coordinator - Atrius HealthDedham, MA$16.15–$28.80 / hourUnder direction, the Per Diem Associate Patient Care Coordinator delivers excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the radiology department. Perform image sharing functions including but not limited to assuring availability of radiographs for medical appointments, coordinating previous imaging acquisition from other institutions and assisting in downloading CD's to patients EMR/PACS.
NewBilingual (Haitian Creole/English) Transitions of Care Coordinator Devoted Health ServicesBilingual (Haitian Creole/English) Transitions of Care CoordinatorMassachusettsThe actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.
NewTransitions of Care Coordinator Devoted Health ServicesTransitions of Care CoordinatorMassachusettsThe actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.
NewBilingual (Spanish/English) Transitions of Care Coordinator Devoted Health ServicesBilingual (Spanish/English) Transitions of Care CoordinatorMassachusettsThe actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.
Customer Care Coordinator - Delivery Sched. I United Seating & MobilityCustomer Care Coordinator - Delivery Sched. ITaunton, MA$19.98–$25.98 / hourKEY RESPONSIBILITIES: Assists customers, referral sources and Numotion team members with Rehab and Aftersale delivery scheduling, enters and maintains accurate data in all applicable order tracking systems. As North America's largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation.
NewPatient Care Coordinator Bilingual Preferred Ortho Sport and Spine PhysiciansPatient Care Coordinator Bilingual PreferredWorcester, MAThe Patient Care Coordinator position is responsible for welcoming patients, setting appointments, and checking patients in and out, while maximizing patient satisfaction and utilization of treatment rooms. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions.
Wound Care Coordinator Southcoast Health System IncWound Care CoordinatorFall River, MA$18.73–$31.51 / hourThe duties may include but are not limited to schedule patient appointments including initial visits as well as follow-up, answer telephone, triage calls, take and relay messages, discuss patient charges and collect copayments, verify patient insurance and participate in the pre-authorization insurance process, and resolve a variety of routine questions, inquiries, from patients, physicians and other hospital personnel while maintaining the highest level of customer service and timeliness with follow-up. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.
Community Care Coordinator (44739) Neighborhood Health Plan of Rhode IslandCommunity Care Coordinator (44739)Smithfield, RIThe Community Care Coordinator (CCC) works collaboratively with the health care team to manage and coordinate care for members that have social needs in order to ensure quality and cost-effective patient-centered care. Responsibilities include, but are not limited to, the following: Under the direction of a Medical Case Manager, performs ongoing care coordination activities.
Family Service Care Coordinator COMPREHENSIVE COMMUNITY ACTIONFamily Service Care CoordinatorCranston, RI$19–$20 / hourCCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services. Knowledge of child development, emergency intervention methods, family dynamics, health and mental healthcare systems; or equivalent combination of education and experience.
NewPharmacy Care Coordinator - Remote In Massachusetts UnitedHealth Group Inc.Pharmacy Care Coordinator - Remote In MassachusettsBraintree, MARemote$18–$32 / hourAssists patients with financial assistance for high copay medication utilizing manufacturer coupons, manufacturer patient assistance programs or provides patient with the appropriate Med Cost Savings Form and collaborates with Clinical Pharmacists as necessary. Primary Responsibilities: Responsible for communicating directly with patients, insurance companies, providers, clinical pharmacists and pharmacies to support timely review and processing of prior authorization requests for new and refill prescriptions.
Intensive Care Coordinator Justice Resource InstituteIntensive Care CoordinatorTaunton, MassachusettsJRI’s Community Service Agencies are dedicated to providing high-fidelity wraparound services for youth under the age of 21 who have been diagnosed with a serious emotional disturbance who require multiple services or are involved with multiple child-serving systems such as child welfare, special education, or juvenile justice. YOU will be able to facilitate Care Planning Teams; coordinate multiple services/supports for MassHealth-enrolled children and youth under the age of 21 with serious emotional/behavioral health needs.
Patient Care Coordinator Acuity EyeCare Holdings LLCPatient Care CoordinatorMansfield, MAPatient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner.
NewCustomer Care Coordinator – Travel Services ExcitingtravelnowCustomer Care Coordinator – Travel ServicesMassachusettsWe are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.
Family Service Care Coordinator-Fccp Comprehensive Community Action ProgramFamily Service Care Coordinator-FccpCranston, RICCAP Mission Statement- To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services. Knowledge of child development, emergency intervention methods, family dynamics, health and mental healthcare systems; or equivalent combination of education and experience.
Family Service Care Coordinator Child & FamilyFamily Service Care CoordinatorMiddletown, RIFull timeYou will work with East Bay families to help them identify and begin the services, resources, advocacy, education, or skills they feel will best assist them in achieving their identified goals via the implementation of Wraparound Services. • Experience in child welfare, parent education, home-based services, and/or crisis intervention required; knowledge of child and adolescent development, family dynamics, substance abuse, home management, and parenting skills preferred.
Family Service Care Coordinator Child and FamilyFamily Service Care CoordinatorMiddletown, RIYou will work with East Bay families to help them identify and begin the services, resources, advocacy, education, or skills they feel will best assist them in achieving their identified goals via the implementation of Wraparound Services. Experience in child welfare, parent education, home-based services, and/or crisis intervention required; knowledge of child and adolescent development, family dynamics, substance abuse, home management, and parenting skills preferred.
Home Care Scheduling Coordinator Guardian Angel Senior ServicesHome Care Scheduling CoordinatorAuburn, MAFull timeGUARDIAN ANGEL SENIOR SERVICES was created with a vision & mission so that they could make a difference in the lives of seniors maintaining their dignity by hiring individuals who have the heart of a caregiver, a passion for this field, and a commitment to the clients. Join Guardian Angel Senior Services as a Full-Time Home Care Scheduling Coordinator in Auburn, MA, and be part of a dynamic, customer-focused team that values flexibility and integrity.
Family Service Care Coordinator CHILD AND FAMILY INSTITUTEFamily Service Care CoordinatorMiddletown, RIYou will work with East Bay families to help them identify and begin the services, resources, advocacy, education, or skills they feel will best assist them in achieving their identified goals via the implementation of Wraparound Services. Experience in child welfare, parent education, home-based services, and/or crisis intervention required; knowledge of child and adolescent development, family dynamics, substance abuse, home management, and parenting skills preferred.
Resident Care Coordinator Atria Senior Living - Lincoln PlaceResident Care CoordinatorLincoln, Rhode Island$19–$22.80 / hourFull timeAs a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Provides backup by performing Resident Services Assistant or Resident Medication Assistant role as needed.
Unit Coordinator- Critical Care Unit (32 Hours, 7a-3p) Boston Medical CenterUnit Coordinator- Critical Care Unit (32 Hours, 7a-3p)Brockton, MA$17.50–$26 / hourPosition Summary: Provide technical assistance to the nursing staff and performing a variety of computer, clerical, scheduling and supply functions necessary for the operation of the unit. Reports broken equipment enters work orders into Epic and calls outside vendors regarding special equipment.
Programming Coordinator-Memory Care Benchmark Senior LivingProgramming Coordinator-Memory CareHanover, MAMemory Care Programming Coordinator Duties and Responsibilities: Coordinating, overseeing, implementing and evaluating community programming to enhance resident's experience, while developing and cultivating relationships with current residents, families and with community organizationsOverseeing scheduling of events, trips, meetings, rooms, and group functionsDeveloping, promoting, coordinating and overseeing community eventsEditing, producing and distributing a monthly community newsletter. We embrace and encourage our associates' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique.
Patient Care Coordinator Beltone Electronics CorpPatient Care CoordinatorCranston, RICheck patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing. Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.