Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately -Maintain an efficient patient flow through the registration process and provide excellent customer service to patients/families -Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the appropriate individual -Post all self-pay charges, collect payments, and provide patients with receipts -Reconcile billing slips to daily schedule -Update patient information, including demographics, insurance, HIPAA forms, and financial waivers -Schedule appointments accurately according to department guidelines, using a waitlist when applicable -Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and promptly -Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings -Demonstrate flexibility with various work schedules and cover for other staff when asked, including other office locations -Demonstrate the ability to follow downtime procedures adequately -Perform any and all other duties as assigned . Degree in healthcare/related field preferred -1+ year of dental administration experience highly preferred -Comprehensive knowledge of electronic medical systems -Adeptness in the healthcare industry -Excellent phone etiquette and ability to establish rapport with diverse clientele -Able to prioritize workload and perform in a fast-paced and challenging environment .