High school diploma or equivalent - 1-2 years of directly related experience - Strong verbal and written communication skills - Proficiency in troubleshooting and problem-solving - Patience and empathy when supporting customers - Experience in customer service or technical support roles - Knowledge of computer hardware, software, and operating systems - Ability to multitask, prioritize, and navigate multiple software systems in a remote/virtual environment - Advanced camera/photography knowledge (DSLR, lenses, sensors, video resolutions, etc.) Apply now and discover what it means to be part of the Canon Family. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor''s legal duty to furnish information.