Social Services Director (SNF Post Acute Case Manager) Park VistaSocial Services Director (SNF Post Acute Case Manager)OHPrinciple Duties: Starting at the time of SNF Admission, the SNF Case Manager oversees the SNF stay with a focus on patient experience, length of stay management and transition planning to ensure delivery of high-quality care during the SNF stay, and safe timely transition to the next level of care upon discharge. Initiates and maintains communication and collaboration with SNF staff, physicians, and other caregiving disciplines to develop, implement and evaluate a transition plan of care for each patient (i.e., medication reconciliation, post-discharge appointments and services).
Case Manager EuolaCase ManagerColumbus, OHFull timeEuola is seeking Case Managers to provide non-clinical case management support for Soldiers requiring medical readiness assistance at Defense Supply Center Columbus. Licensed Practical Nurse (LPN), Licensed Social Worker, or Bachelor's Degree in a health-related field.
Part-Time Case Manager North Central Mental Health Services, Inc.Part-Time Case ManagerColumbus, OH$25–$31,200Collaboration: Serve as a liaison between healthcare professionals, social workers, legal representatives, and benefit providers to ensure well-rounded support. Service Coordination: Connect clients to essential services, including therapy, counseling, housing assistance, employment support, and substance use recovery programs.
Case Manager Franklin County OHCase ManagerColumbus, OHCase Managers support clients with mental illness with daily living activities to increase their level of functioning, reduce hospitalizations and ensure their access to community resources. Concord is fully accredited by the national Commission on Accreditation of Rehabilitation Facilities signifying quality & excellence, person-centered care, continuous improvement, accountability and trustworthiness.
Lead Case Manager Crossroads Talent SolutionsLead Case ManagerColumbus, OHFor more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney's Office (USAO), and the U.S. Department of Agriculture (USDA). This position serves as the senior contractor lead responsible for supervising contractor personnel, managing Medical Evaluation Board (MEB) operations, ensuring contract compliance, and maintaining communication with Soldiers, Medical Readiness NCOs (MRNCOs), unit leadership, and State Surgeon personnel throughout the medical readiness process.
Hospice RN Case Manager Interim HealthCareHospice RN Case ManagerSpringfield, OHFull timeTo qualify for a Hospice Registered Nurse Case Manager (RN) with us, you will need: Education: Associate degree in Nursing (ADN) or Associate of Applied Science in Nursing (AAS) required; Bachelor of Science in Nursing (BSN) preferred. As a Hospice Registered Nurse Case Manager (RN), you will: Oversee the implementation and ongoing assessment of the patient's plan of care alongside the spiritual care coordinator, social worker, hospice aide and medical director.
RN, Registered Nurse - Case Manager (hybrid WFH- Dublin, OH) Quantum HealthRN, Registered Nurse - Case Manager (hybrid WFH- Dublin, OH)Dublin, OhioEnvironment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
CDCA Case Manager Lighthouse Behavioral Health SolutionsCDCA Case ManagerReynoldsburg, OH$20.19–$26.60 / hourFor MH Clients: Handles case assignments, assesses barriers to recovery in the various life domains, coordinates mental health treatment planning including goals for CPST services, provides input, and works collaboratively with the clinical counselor, psychiatrist, and/or nurse practitioner in the development of the treatment plan. Is familiar with the diagnostic assessment completed for the clients served, which includes a review of diagnosis, identification of current symptoms, risk, functioning, identified needs in the client''s life domains shown as Z-Codes to determine eligibility for Case Management or CPST services and the level of care needed.
Case Manager Registered Nurse CVS Health CorpCase Manager Registered NurseOHRemote$60,522–$129,615 / yearWork from home from anywhere in the U.S. We are seeking a compassionate and clinically skilled RN Case Manager to join our team and help members navigate their healthcare journey through comprehensive case management and care coordination. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Social Worker Pathway of Hope Case Manager The Salvation Army USASocial Worker Pathway of Hope Case ManagerColumbus, OHPathway of Hope (POH) is an innovative, holistic, client-centered approach for helping families break cycles of intergenerational and chronic poverty and achieve goals through intensive case management and experiences in flourishing, supportive relationships. Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
HIV Medical Case Manager Southeast HealthcareHIV Medical Case ManagerColumbus, OHSoutheast Healthcare is seeking an HIV Medical Case Manager to provide comprehensive case management services to individuals living with HIV, ensuring they receive the care, support, and resources they need to manage their health and well-being effectively. Ability and prior experience working with computer systems necessary to maintain services for clients, reporting, funding, and other program related needs.
Behavioral Health Case Manager (Full-Time and Part-Time) ViaQuest IncBehavioral Health Case Manager (Full-Time and Part-Time)Columbus, OH$18–$21 / hourOur clients are supported by a team of mental health counselors, social workers, certified nurse practitioners, case managers and psychiatrists to ensure the best outcomes for those we serve. At ViaQuest Psychiatric & Behavioral Solutions we offer unique and individualized care to children, adolescents, adults, the aging population, those with developmental disabilities and those suffering from extreme trauma.
ASL Fluent Behavioral Health Case Manager ViaQuest IncASL Fluent Behavioral Health Case ManagerColumbus, OH$18–$21 / hourOur clients are supported by a team of mental health counselors, social workers, certified nurse practitioners, case managers and psychiatrists to ensure the best outcomes for those we serve. At ViaQuest Psychiatric & Behavioral Solutions we offer unique and individualized care to children, adolescents, adults, the aging population, those with developmental disabilities and those suffering from extreme trauma.
Float Behavioral Health Case Manager (Full-Time and Part-Time) ViaQuest IncFloat Behavioral Health Case Manager (Full-Time and Part-Time)Columbus, OH$18–$21 / hourOur clients are supported by a team of mental health counselors, social workers, certified nurse practitioners, case managers and psychiatrists to ensure the best outcomes for those we serve. At ViaQuest Psychiatric & Behavioral Solutions we offer unique and individualized care to children, adolescents, adults, the aging population, those with developmental disabilities and those suffering from extreme trauma.
NewBehavioral Health Case Manager (Part-Time) ViaQuest IncBehavioral Health Case Manager (Part-Time)Gahanna, OH$18–$21 / hourOur clients are supported by a team of mental health counselors, social workers, certified nurse practitioners, case managers and psychiatrists to ensure the best outcomes for those we serve. At ViaQuest Psychiatric & Behavioral Solutions we offer unique and individualized care to children, adolescents, adults, the aging population, those with developmental disabilities and those suffering from extreme trauma.
Social Worker - Pathway of Hope Case Manager The Salvation Army Eastern TerritorySocial Worker - Pathway of Hope Case ManagerColumbus, OhioPart timePathway of Hope (POH) is an innovative, holistic, client-centered approach for helping families break cycles of intergenerational and chronic poverty and achieve goals through intensive case management and experiences in flourishing, supportive relationships. Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
CDCA, Case Manager NewVista Behavioral HealthCDCA, Case ManagerColumbus, OhioFacilitate client access to community resources, including locating housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services; assist client to develop natural resources and make contact with social support networks. At New Vista, our passionate and highly trained team of professionals inspires hope and delivers holistic care to those in need of behavioral health services in a contemporary and healing environment – one that is conducive to providing the life skills needed to regain stability and independence.
RN Case Manager Brookdale Senior Living IncRN Case ManagerSpringfield, OHThis involves effective communication and collaboration with providers and other healthcare entities, such as managed care coordinators, insurance providers, and external healthcare partners responsible for coordinating resources and supplies pertinent to resident needs. Works closely with primary and specialty care providers to formulate resident-specific care plans, ensuring that the delivery of medically necessary services aligns with established care plans.
Case Manager, Registered Nurse CVS Health CorpCase Manager, Registered NurseOH$60,522–$129,615 / yearThe Care Manager-Registered Nurse is a key member of our Special Needs Plan (SNP) care team, responsible for coordinating care for members who often face multiple chronic medical and behavioral health conditions, as well as various social determinants of health (SDoH) needs. Additionally, the Care Manager develops and implements individualized care plans, monitors member progress, advocates for necessary services, and collaborates with the interdisciplinary care team to ensure optimal health outcomes.
LTSS Service Coordinator (Case Manager) Elevance Health IncLTSS Service Coordinator (Case Manager)OH$26.19–$32.75 / hourUses tools and pre-defined identification process, identifies members with potential clinical health care needs (including, but not limited to, potential for high-risk complications, addresses gaps in care) and coordinates those member's cases (serving as the single point of contact) with the clinical healthcare management and interdisciplinary team in order to provide care coordination support. The MyCare Ohio health plan is to deliver high‐quality, trauma informed, culturally competent, person‐centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs.
Case Manager / PRN ( RN / RT / SW / LPN ) Select Specialty Hospital - Columbus Vic Village(Grant)Case Manager / PRN ( RN / RT / SW / LPN )Columbus, OhioResponsibilities: We are looking for valued employees who will be Champions of the Select Medical Way, which includes putting the patient first, helping to improve quality of life for the community in which you live and work, continuing to develop and explore new ideas, providing high-quality care and doing well by doing what is right. Our hospital is a critical illness recovery hospital committed to providing world-class inpatient post-ICU services to chronic, critically ill patients who require extended healing and recovery.
Case Manager, SO (Traditional) Franklin County OHCase Manager, SO (Traditional)Columbus, OHAbility to define problems, collect data, establish facts and draw valid conclusions; prepare and deliver speeches before specialized audiences and general public; prepare meaningful, concise and accurate reports; use proper research methods in gathering data; gather, collate and classify information about data, people or things; cooperate with coworkers on group projects; handle sensitive inquiries from and contacts with officials and general public. Classification Purpose: The primary purpose of the Case Manager, Senior Options (SO) classification is to provide assessment and ongoing case management for older adults and their families in order to preserve their independence and quality of life.
Case Manager, Training Franklin County OHCase Manager, TrainingColumbus, OHAbility to define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; comprehend short sentences with basic, concrete vocabulary; comprehend simple sentences with common vocabulary; maintain accurate records; transcribe dictation, make appointments; work alone on most tasks; cooperate with coworkers on group projects; answer routine telephone inquiries from public; handle sensitive inquiries from and contacts with officials and general public; resolve complaints from angry citizens and government officials. Classification Purpose: The primary purpose of the Case Manager classification is to determine a client's eligibility for and monitor a client's participation in a variety of public assistance programs and services, including employment services, financial assistance, food stamps, child care, medical care or other community and social programs and services.
Case Manager I National Church ResidencesCase Manager IColumbus, OHThe Case Manager I provides direct case management services to residents in Permanent Supportive Housing, using a Housing First approach and operating within an integrated behavioral and primary healthcare model. This role supports residents in achieving stability and independence through strengths-based care planning, advocacy, and resource coordination - with a strong focus on individuals with histories of homelessness, substance abuse, and mental health needs.
Case Manager National Church ResidencesCase ManagerColumbus, OHThe Case Manager I provides direct case management services to residents in Permanent Supportive Housing, using a Housing First approach and operating within an integrated behavioral and primary healthcare model. This role supports residents in achieving stability and independence through strengths-based care planning, advocacy, and resource coordination - with a strong focus on individuals with histories of homelessness, substance abuse, and mental health needs.
RN Case Manager Trinity HealthRN Case ManagerWesterville, OHMount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. This is done with the intentions of cost effective utilization of hospital resources, minimizing out of pocket expenses for patients, providing customer support to our internal and external customers, appropriate utilization of resources and patient advocacy.
NewBehavioral Health Case Manager - Columbus, OH UnitedHealth Group IncBehavioral Health Case Manager - Columbus, OHColumbus, OH$60,200–$107,400 / yearThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual"s physical, mental and social needs - helping patients access and navigate care anytime and anywhere.
Case Manager Mount Carmel Rehabilitation Hospital, an affiliate of Encompass HealthCase ManagerWesterville, OHJoin Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.
Case Manager / PRN ( RN / RT / SW / LPN ) Select Medical CorpCase Manager / PRN ( RN / RT / SW / LPN )Columbus, OHWe are looking for valued employees who will be Champions of the Select Medical Way, which includes putting the patient first, helping to improve quality of life for the community in which you live and work, continuing to develop and explore new ideas, providing high-quality care and doing well by doing what is right. Our hospital is a critical illness recovery hospital committed to providing world-class inpatient post-ICU services to chronic, critically ill patients who require extended healing and recovery.
Hospice Registered Nurse Case Manager (RN) Suncrest HospiceHospice Registered Nurse Case Manager (RN)Columbus, OhioFull timeDetails: The Registered Nurse (RN) will be responsible for providing care and services for a group of patients, visiting patients where they reside, which could include private homes, Skilled Nursing Facilities, and assisted living facilities. Time management skills to manage visits, documentation, meetings (i.e. to scheduled visits, attend required meetings, respond to urgent needs by prioritizing and triaging multiple concerns).
Manager of Clinical Services - Case Management CompDrug -Manager of Clinical Services - Case ManagementColumbus, OhioSupervise and evaluate Case Managers Conduct Supervision, performance evaluations, case reviews Actively participate in the recruitment and selection process Provide onboarding and ongoing training to team Identify staff training needs and support professional development Monitor Case Management Staff time with patients, clinical note completion and adherence to treatment plans. CompDrug addresses critical social determinants of health by providing support with basic needs such as transportation, food access, and housing stability, as well as specialized programming for pregnant individuals and families.
NewPublic Assistance Case Manager: Eligibility & Advocacy Franklin County Ohio Department of Human ResourcesPublic Assistance Case Manager: Eligibility & AdvocacyColumbus, OHQualified candidates should possess an Associate's degree in social work or a Bachelor's degree in any field, coupled with relevant experience in case management. The Franklin County Ohio Department of Human Resources is seeking a Case Manager to determine client eligibility for various public assistance programs.
NewTrauma-Informed Case Manager & Advocate Human Service ChamberTrauma-Informed Case Manager & AdvocateColumbus, OHThe HUMAN SERVICE CHAMBER OF FRANKLIN COUNTY is seeking an experienced case manager to support youth affected by trauma, human trafficking, and violence. This role involves advocacy, crisis intervention, and community resource coordination, requiring a Bachelor's degree in social work or a related field.
\n Hospice RN Case Manager \n Addus HomeCare Corp\n Hospice RN Case Manager \nColumbus, OHOur mission is simple: provide exceptional care to Central Ohio residents while supporting the team who makes that care possible. If you're ready to make a meaningful impact while being supported by a team that values your work and well-being, Capital City Hospice is ready to welcome you.
Case Manager, APS Franklin County OHCase Manager, APSColumbus, OHAbility to recognize unusual or threatening conditions and take appropriate actions; apply principles to solve practical, everyday problems; deal with problems involving few variables in familiar context; define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; recognize safety warnings; copy records precisely without error; complete routine forms; maintain accurate records; prepare meaningful, concise accurate reports; prepare and deliver speeches before specialized audiences and general public; gather, collate and classify information about data, people or things; cooperate with coworkers on group projects, handle sensitive inquiries from and contacts with officials and general public. Classification Purpose: The primary purpose of the Case Manager, Adult Protective Services (APS) classification is to respond and investigate community referrals regarding older adults suspected of being abused, neglected, and/or exploited and to formulate and implement plans of care in accordance with adult protective service statutes, agency guidelines, and protocols in the Ohio Revised Code (ORC).
Hospice Registered Nurse Case Manager (RN) Suncrest Hospice LLCHospice Registered Nurse Case Manager (RN)Columbus, OHThe Registered Nurse (RN) will be responsible for providing care and services for a group of patients, visiting patients where they reside, which could include private homes, Skilled Nursing Facilities, and assisted living facilities. Time management skills to manage visits, documentation, meetings (i.e. to scheduled visits, attend required meetings, respond to urgent needs by prioritizing and triaging multiple concerns).
Behavioral Health Case Manager II - Ohio Elevance HealthBehavioral Health Case Manager II - OhioColumbus, OhioThe Behavioral Health Case Manager II is for performing case management telephonically and/or by home visits within the scope of licensure for members with behavioral health and substance abuse or substance abuse disorder needs. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
Home Health RN Case Manager Ohio Living Home Health & Hospice - Greater ColumbusHome Health RN Case ManagerWesterville, OHSustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care. For home health, identifies when patients need or qualify for additional services and notifies appropriate team member or team leader.
Home Health FT RN Case Manager National Church ResidencesHome Health FT RN Case ManagerDublin, OHAs part of National Church Residences-the nation's largest not-for-profit provider of affordable senior housing and services-we are committed to advancing better living and care for seniors. In return, National Church Residences offers an excellent total reward package that includes: Medical & Rx - 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family.
Field Case Manager - Vocational Sedgwick Claims Management Services, Inc.Field Case Manager - VocationalDublin, OHPRIMARY PURPOSE OF THE ROLE: Sedgwick Field Case Managers work face to face with their injured workers and medical providers to facilitate; though advocacy, progressive medical treatment, and timely return-to-work; while acting as a liaison and providing communication between all involved parties. Identify appropriate providers and facilities throughout the continuum of services, while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the client and the reimbursement source.
RN Case Manager - Senior Home Care Visiting Angels Columbus WestRN Case Manager - Senior Home CareColumbus, OhioThe RN Case Manager plays a critical role in supporting seniors and veterans to live independently at home by providing professional nursing oversight and ensuring compliance with Visiting Angels policies, state regulations, and best practices in home care. This role serves as the clinical liaison between clients, families, caregivers, and office staff to ensure safe, effective, and compassionate home care.
Hospice RN Case Manager Ohio Living Home Health & Hospice - Greater ColumbusHospice RN Case ManagerWesterville, OHAudits and maintains current and accurate patient records through use of laptop computers and paper/chart documentation in accordance with policies, federal, state, and local guidelines. Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives.
Case Manager (RN, LSW, MSW, PT, OT, SLP) Full time Select Medical CorpCase Manager (RN, LSW, MSW, PT, OT, SLP) Full timeDublin, OH$70,000–$98,000 / yearServes as a patient advocate, helping patients gain access to needed services by thoroughly understanding the ABI insurance laws (if applicable), research supporting transitional rehabilitation, insurance coverage, and benefits, including the ability to read insurance certificates of coverage to determine compliance. Focuses on developing positive business relationships with payers and referral sources to advocate for patient needs, promote repeat business and represent Neuro Transitional Rehabilitation (NTR) as a quality program.
Registered Nurse Case Manager Hospice - PRN LHC Group IncRegistered Nurse Case Manager Hospice - PRNColumbus, OHAt Caretenders Hospice, in Columbus, OH a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people. Responsibilities As the RN Case Manager, you will assume full nursing responsibility for the delivery of the Plan of Care for each hospice patient, while continuously evaluating personal and professional performance and making necessary changes to increase productivity and quality of care delivered.
Client Case Manager Visiting Angels Columbus WestClient Case ManagerColumbus, OhioAbility to lawfully work in the U.S. If you are passionate about coordinating and implementing client services and are looking for a role where you can make a significant impact, we encourage you to apply for the Client Case Manager position at Visiting Angels Columbus West. Impactful Work: Play a crucial role in coordinating and implementing client services, ensuring our clients receive the compassionate care they deserve.
Case Manager - Columbus Thompson Law Injury LawyersCase Manager - ColumbusColumbus, OHFull timeThompson Law, a nationally growing personal injury firm based in the Oak Lawn area of Dallas, seeks a Case Manager to join the new Columbus office! This role will be crucial in managing and coordinating medical treatment for our clients who have suffered personal injuries, ensuring they receive timely and appropriate medical care throughout their cases.
Registered Nurse Case Manager Alternate Solutions Health NetworkRegistered Nurse Case ManagerColumbus, OhioNote: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC), require COVID-19 vaccinations for all Medicare and Medicaid certified providers. Plan of Care: Observe and monitor patient conditions and perform OASIS assessments (If you don’t already know this assessment, we will teach you!) to develop an individualized care plan and adjust as needs change.
Registered Nurse Case Manager (RN) Alternate Solutions Health NetworkRegistered Nurse Case Manager (RN)Columbus, OhioThe RNCM provides case management, clinical care and is responsible for coordination all disciplines involved in providing quality, cost-effective and billable care through direct care and supervision of care under the direction of the physician. Territory: Hilliard, Galloway, Grove City, Urbancrest, London, Mt Sterling, West Jefferson, OSU area, Franklinton areas.
Registered Nurse (RN) Case Manager Alternate Solutions Health NetworkRegistered Nurse (RN) Case ManagerColumbus, OhioThe RNCM provides case management, clinical care and is responsible for coordination all disciplines involved in providing quality, cost-effective and billable care through direct care and supervision of care under the direction of the physician. Ability to effectively communicate and create positive impressions with patients, families, physicians and co-workers.
Case Manager MindlanceCase ManagerDublin, OHResponsibilities: Receive inbound and outbound calls from patients, healthcare provider offices, SPs, and customers, striving for one-call resolution Manage the entire care process with a sense of urgency from benefit investigation/verification to medication delivery, ensuring an exceptional patient experience Conduct benefit verifications and collaborate with various healthcare providers, including physicians, specialty pharmacies, and insurance companies, to ensure seamless coordination of patient care and timely access to necessary services Assist in obtaining insurance, prior authorization, and appeal requirements and outcomes Help patients understand their insurance plan coverage, including out-of-pocket costs, and provide guidance on the appeals process if needed Resolve patient's questions and any representative for the patient s concerns regarding status of their request for assistance Demonstrate expertise in payer landscapes and insurance processes. Remain knowledgeable about long and short-range changes in the reimbursement environment including Medicare, Medicaid, Managed Care, and Commercial medical and pharmacy plans while planning for various scenarios that may impact prescribed products Process enrollments via fax, phone, and electronically as needed Scrutinize forms and supporting documentation thoroughly for any missing information or new information to be added to the database Qualifications: 2-4 years of industry experience with patient-facing or high touch customer interaction experience preferred Previous Hub or Patient Support Service experience preferred High School diploma or equivalent preferred Knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage, preferred Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust.