NewCase Manager (Bilingual Spanish Required) - Residential Program Mitchell MartinCase Manager (Bilingual Spanish Required) - Residential ProgramBrooklyn, NY$30–$33 / hourIn this role, you will work directly with clients to help them achieve greater stability, independence, and overall well-being by coordinating services, advocating for their needs, and connecting them with community resources. • Join a respected, mission-driven nonprofit organization that has been serving New Yorkers for generations through housing, behavioral health, refugee and family support, and community-based social services.
Case Manager 124 Catholic Charities, Diocese of MetuchenCase Manager 124Bridgewater, NJFull timeCatholic Charities, Diocese of Metuchen is a non-profit, social services agency dedicated to helping those individuals in need and improving the quality of life to members in the community. Case Manager 124 - Full Time.
Case Manager for Young Adults 078 Catholic Charities, Diocese of MetuchenCase Manager for Young Adults 078Perth Amboy, NJFull timep>Catholic Charities, Diocese of Metuchen (CCDOM), with more than 450 employees is a non-profit, social services agency with its mission, driven by Catholic social teaching, of providing quality services with dignity and respect to the poor, vulnerable and all people in need and partnering with families and communities to improve the quality of life. We serve more than 68,000 clients per year throughout Middlesex, Somerset, Hunterdon, and Warren counties in NJ.
NewTravel Nurse RN - Case Manager - $2,662 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,662 per week in Bronx, NYBronx, NY$2,661.74Job Title: Registered Nurse Profession: Nursing Specialty: Case Management Duration: 13 Weeks Shift: 8-Hour Days Hours per Shift: 7.5 Hours Experience: Minimum 1 year of inpatient case management experience License: RN License Required Certifications: BLS Certification, PRI Certification, SCREEN Training Certification Must-Have: - Must have 1 year of inpatient case management experience. Pilot floors may have additional Social Workers, leading to a lighter caseload of 12-17 patients.
Hospital RN Case Manager JobotHospital RN Case ManagerWest Nyack, NY$125,000–$135,000 / yearThis 200 bed hospital has a state-of-the-art Ambulatory Surgery Center, Level 3 Trauma Center / ER with a dedicated Pediatric Emergency Unit, an Express Care area for non-life-threatening emergency cases and cardiac catheterization lab, and is recognized for the exceptional care in cancer surgery, joint replacement, cardiac care, treatment of stroke, breast imaging, sleep medicine, diabetes education and treatment of substance use disorders. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
SOUTH Brooklyn Hospice RN Case Manager JobotSOUTH Brooklyn Hospice RN Case ManagerBrooklyn, NY$101,000–$116,800 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. As a key member of the business development and marketing team, the Hospice Care Planner develops and maintains positive relationships with physicians, social workers, case managers and discharge planners within the medical center.
NewTravel Nurse RN - Case Manager - $2,781 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,781 per week in Bronx, NYBronx, NY$2,781Advantis Medical, the #1 rated travel nurse agency, is currently seeking an experienced Case Manager Registered Nurse (RN) for an exciting new travel job in Bronx, NY 10457. If you are an experienced Case Manager Registered Nurse (RN) with a passion for providing exceptional patient care, just let us know you’re interested.
NewTravel Nurse RN - Case Manager - $2,685 per week in New York, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,685 per week in New York, NYNew York, NY$2,685Seven Healthcare are seeking a dedicated Level 2 Registered Nurse Case Manager with expertise in case management for a rewarding travel assignment in New York, NY. TravelNurseSource is working with Seven Healthcare to find a qualified Case Manager RN in New York, New York, 10001!
Clinical Case Manager, Care Management VNS HealthClinical Case Manager, Care ManagementNew York, NY$93,400–$116,800We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day. Anticipate and prevent patient incidents by addressing potential care or service-related issues communicated by Clinical Case Managers (CCMs), supervisors, HHAs, RNFS, patients, and caregivers.
NewTravel Nurse RN - Case Manager - $2,603 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,603 per week in Bronx, NYBronx, NY$2,603Atlas Medstaff is currently seeking candidates in the RN (Case Manager) profession for a 13 week contract in the Bronx, New York area. *Estimated compensation package based on a usual week of work, inclusive of taxable hourly wage and expected weekly travel expenses.
NewTravel Nurse RN - Case Manager - $2,386 per week in Mott Haven, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,386 per week in Mott Haven, NYMott Haven, NY$2,386Atlas Medstaff is currently seeking candidates in the RN (Case Manager) profession for a 14 week contract in the Mott Haven, New York area. TravelNurseSource is working with Atlas MedStaff to find a qualified Case Manager RN in Mott Haven, New York, 10451!
NewTravel Nurse RN - Case Manager - $2,587 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,587 per week in Bronx, NYBronx, NY$2,587Traveling with GetMed Staffing offers the unique opportunity to gain diverse experiences, both personally and professionally. TravelNurseSource is working with GetMed Staffing to find a qualified Case Manager RN in Bronx, New York, 10457!
NewTravel Nurse RN - Case Manager - $2,187 to $2,444 per week in Nyack, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,187 to $2,444 per week in Nyack, NYNyack, NY$2,186.88–$2,444.16Exact pay and benefits package will be negotiated with Prime Time Healthcare and may vary with several factors including but not limited to, guaranteed hours, travel distance, demand, eligibility, etc. As an integral part of our team, you'll collaborate closely with fellow healthcare professionals, ensuring every patient receives the highest level of care possible.
NewTravel Nurse RN - Case Manager - $2,255 to $2,521 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,255 to $2,521 per week in Bronx, NYBronx, NY$2,255.22–$2,520.54Exact pay and benefits package will be negotiated with Prime Time Healthcare and may vary with several factors including but not limited to, guaranteed hours, travel distance, demand, eligibility, etc. As an integral part of our team, you'll collaborate closely with fellow healthcare professionals, ensuring every patient receives the highest level of care possible.
NewTravel Nurse RN - Case Manager - $2,162 to $2,315 per week in Mott Haven, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,162 to $2,315 per week in Mott Haven, NYMott Haven, NY$2,162.37–$2,315.39Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Case Management in Mott Haven, NY. TravelNurseSource is working with Host Healthcare to find a qualified Case Manager RN in Mott Haven, New York, 10451!
NewTravel Nurse RN - Case Manager - $2,518 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,518 per week in Bronx, NYBronx, NY$2,518Less hassle, more control: one recruiter, transparent pay, and concierge-level support that anticipates your needs. TravelNurseSource is working with FlexCare to find a qualified Case Manager RN in Bronx, New York, 10457!
NewTravel Nurse RN - Case Manager - $2,606 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,606 per week in Bronx, NYBronx, NY$2,606.26Coast is featured on Blue Pipes' 2023 Best Travel Agencies and named a 2022 Top Rated Healthcare Staffing Firm & 2023 First Half Top Rated Healthcare Staffing Firm by Great Recruiters. Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced or first-time traveler.
NewTravel Nurse RN - Case Manager - $1,906 per week in Morristown, NJ TravelNurseSourceTravel Nurse RN - Case Manager - $1,906 per week in Morristown, NJMorristown, NJ$1,905.55Employee Assistance Program Free to all employees who’d like information on personal issues: Education, Dependent Care, Care Giving, Legal, Financial, Lifestyle & Fitness Management, Working Smarter. You can choose to specialize in treating people with diseases like HIV/AIDS or cancer, or you can work with patients of certain age groups like geriatrics or pediatrics.
NewTravel Nurse RN - Case Manager - $2,205 to $2,547 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,205 to $2,547 per week in Bronx, NYBronx, NY$2,205.23–$2,546.78We`re currently seeking a RN - Case Management (CCM) to join our amazing team with the following qualifications: One or more year(s) of experience as a RN. TravelNurseSource is working with National Staffing Solutions to find a qualified Case Manager RN in Bronx, New York, 10457!
NewTravel Nurse RN - Case Manager - $2,197 per week in Morristown, NJ TravelNurseSourceTravel Nurse RN - Case Manager - $2,197 per week in Morristown, NJMorristown, NJ$2,197Less hassle, more control: one recruiter, transparent pay, and concierge-level support that anticipates your needs. TravelNurseSource is working with FlexCare to find a qualified Case Manager RN in Morristown, New Jersey, 07962!
NewTravel Nurse RN - Case Manager - $1,907 to $2,114 per week in Morristown, NJ TravelNurseSourceTravel Nurse RN - Case Manager - $1,907 to $2,114 per week in Morristown, NJMorristown, NJ$1,907–$2,114TravelNurseSource is working with LRS Healthcare to find a qualified Case Manager RN in Morristown, New Jersey, 07960! Demonstrated ability to maintain high level of professionalism during stressful times.
NewTravel Nurse RN - Case Manager - $2,740 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,740 per week in Bronx, NYBronx, NY$2,740.02If you’ve got: 2+ years of experience in your specialty An active RN license BLS certification from the American Heart Association And a love for nursing (plus a little sense of adventure!). Pay That’s Worth Your Time: We offer competitive pay packages, weekly direct deposit, and a dedicated payroll specialist who’s always just a message away.
NewTravel Nurse RN - Case Manager - $2,501 per week in Morristown, NJ TravelNurseSourceTravel Nurse RN - Case Manager - $2,501 per week in Morristown, NJMorristown, NJ$2,501Coast is featured on Blue Pipes' 2023 Best Travel Agencies and named a 2022 Top Rated Healthcare Staffing Firm & 2023 First Half Top Rated Healthcare Staffing Firm by Great Recruiters. Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced or first-time traveler.
NewTravel Nurse RN - Case Manager - $2,714 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,714 per week in Bronx, NYBronx, NY$2,714.40ID: 63896160 Shift: AM 4 × 10 hr shifts × 40 hrs/week10 hrs per shift Description: TYPE OF JOB ORDER: BSN, RN Case ManagerSTART DATE: 6/29/26REQUIRED SKILLS: recent 3 yrs. TravelNurseSource is working with Prime Staffing to find a qualified Case Manager RN in Bronx, New York, 10471!
NewTravel Nurse RN - Case Manager - $2,524 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,524 per week in Bronx, NYBronx, NY$2,524.50TravelNurseSource is working with Lancesoft Inc to find a qualified Case Manager RN in Bronx, New York, 10451! We are currently seeking qualified candidates for RN .
NewTravel Nurse RN - Case Manager - $2,512 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,512 per week in Bronx, NYBronx, NY$2,512Less hassle, more control: one recruiter, transparent pay, and concierge-level support that anticipates your needs. TravelNurseSource is working with FlexCare to find a qualified Case Manager RN in Bronx, New York, 10461!
NewTravel Nurse RN - Case Manager - $2,103 to $2,256 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,103 to $2,256 per week in Bronx, NYBronx, NY$2,103.23–$2,256.25Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Emergency Room in Bronx, NY. TravelNurseSource is working with Host Healthcare to find a qualified Case Manager RN in Bronx, New York, 10461!
NewTravel Nurse RN - Case Manager - $2,535 per week in Nyack, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,535 per week in Nyack, NYNyack, NY$2,535Less hassle, more control: one recruiter, transparent pay, and concierge-level support that anticipates your needs. TravelNurseSource is working with FlexCare to find a qualified Case Manager RN in Nyack, New York, 10960!
NewTravel Nurse RN - Case Manager - $2,149 to $2,383 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,149 to $2,383 per week in Bronx, NYBronx, NY$2,149–$2,383TravelNurseSource is working with LRS Healthcare to find a qualified Case Manager RN in Bronx, New York, 10457! Demonstrated ability to maintain high level of professionalism during stressful times.
NewTravel Nurse RN - Case Manager - $2,649 to $2,849 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,649 to $2,849 per week in Bronx, NYBronx, NY$2,648.52–$2,848.52Markets have changed, but Ventura MedStaff has maintained a leader in the forefront of Therapy, Allied and Nursing opportunities. TravelNurseSource is working with Ventura MedStaff to find a qualified Case Manager RN in Bronx, New York, 10457!
NewTravel Nurse RN - Case Manager - $2,620 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,620 per week in Bronx, NYBronx, NY$2,620.45Coast is featured on Blue Pipes' 2023 Best Travel Agencies and named a 2022 Top Rated Healthcare Staffing Firm & 2023 First Half Top Rated Healthcare Staffing Firm by Great Recruiters. Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the experienced or first-time traveler.
NewTravel Nurse RN - Case Manager - $2,254 to $2,407 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,254 to $2,407 per week in Bronx, NYBronx, NY$2,253.67–$2,406.69Host Healthcare is an award-winning travel healthcare company with an immediate opening for this Registered Nurse - Case Management in Bronx, NY. TravelNurseSource is working with Host Healthcare to find a qualified Case Manager RN in Bronx, New York, 10457!
NewTravel Nurse RN - Case Manager - $2,198 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,198 per week in Bronx, NYBronx, NY$2,198Less hassle, more control: one recruiter, transparent pay, and concierge-level support that anticipates your needs. TravelNurseSource is working with FlexCare to find a qualified Case Manager RN in Bronx, New York, 10451!
NewPersonal Injury Case Manager Davis, Saperstein & Salomon, P.C.Personal Injury Case ManagerTeaneck, NJ$70,000–$80,000 / yearDavis, Saperstein & Salomon, P.C., a prominent plaintiff’s law firm based in Teaneck, NJ, is seeking an experienced Personal Injury (Plaintiff) Litigation Paralegal /Case Manager to join their expanding team. With over 100 employees, our firm is committed to achieving outstanding results for clients while maintaining a collaborative and dynamic work environment.
NewTravel Nurse RN - Case Manager - $2,026 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,026 per week in Bronx, NYBronx, NY$2,026.02Employee Assistance Program Free to all employees who’d like information on personal issues: Education, Dependent Care, Care Giving, Legal, Financial, Lifestyle & Fitness Management, Working Smarter. You can choose to specialize in treating people with diseases like HIV/AIDS or cancer, or you can work with patients of certain age groups like geriatrics or pediatrics.
NewTravel Nurse RN - Case Manager - $2,444 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $2,444 per week in Bronx, NYBronx, NY$2,443.69Employee Assistance Program Free to all employees who’d like information on personal issues: Education, Dependent Care, Care Giving, Legal, Financial, Lifestyle & Fitness Management, Working Smarter. You can choose to specialize in treating people with diseases like HIV/AIDS or cancer, or you can work with patients of certain age groups like geriatrics or pediatrics.
NewTravel Nurse RN - Case Manager - $1,926 to $2,135 per week in Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $1,926 to $2,135 per week in Bronx, NYBronx, NY$1,926–$2,135TravelNurseSource is working with LRS Healthcare to find a qualified Case Manager RN in Bronx, New York, 10451! Demonstrated ability to maintain high level of professionalism during stressful times.
NewTravel Nurse RN - Case Manager - $1,974 per week in The Bronx, NY TravelNurseSourceTravel Nurse RN - Case Manager - $1,974 per week in The Bronx, NYThe Bronx, NY$1,974.22Employee Assistance Program Free to all employees who’d like information on personal issues: Education, Dependent Care, Care Giving, Legal, Financial, Lifestyle & Fitness Management, Working Smarter. You can choose to specialize in treating people with diseases like HIV/AIDS or cancer, or you can work with patients of certain age groups like geriatrics or pediatrics.
MLTC RN Case Manager - Registered Nurse - Bilingual Mandarin JobotMLTC RN Case Manager - Registered Nurse - Bilingual MandarinNew York, NY$100,000–$115,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Hospice RN Case Manager - North Brooklyn, NY JobotHospice RN Case Manager - North Brooklyn, NYBrooklyn, NY$101,000–$119,000 / yearThis role is ideal for an RN who wants meaningful hospice work, a manageable daily visit expectation, strong benefits, and the ability to provide thoughtful end-of-life care without feeling like they are constantly running across the entire city. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
RN Hospice Case Manager with 15K Sign on Bonus - Bronx NY JobotRN Hospice Case Manager with 15K Sign on Bonus - Bronx NYNew York, NY$101,000–$116,800 / yearYou will only see FOUR Hospice patients per day and will manage caseload of terminally ill, end-of-life patients, delivering skilled nursing care in home and facility settings, supporting patients and families throughout the end-of-life process. Collaborate with Physicians to regularly titrate medications and update individualized care plans while simultaneously working with IDT team in developing comprehensive, patient-centered plans of care.
NewHYBRID Pediatric Hospice RN Case Manager (north Brooklyn NY) JobotHYBRID Pediatric Hospice RN Case Manager (north Brooklyn NY)Brooklyn, NY$105,000–$116,800 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Pediatric Hospice Registered Nurse (RN) provides specialized care to children with life-limiting illnesses, focusing on symptom management, pain relief, and emotional support for both the child and their family.
Hospice RN Case Manager - Midtown Manhattan NY JobotHospice RN Case Manager - Midtown Manhattan NYNew York, NY$100,000–$116,800 / yearYou will only see FOUR Hospice patients per day and will manage caseload of terminally ill, end-of-life patients, delivering skilled nursing care in home and facility settings, supporting patients and families throughout the end-of-life process. Collaborate with Physicians to regularly titrate medications and update individualized care plans while simultaneously working with IDT team in developing comprehensive, patient-centered plans of care.
NewHospice RN Case Manager- NORTH Brooklyn NY (15K Sign on Bonus) JobotHospice RN Case Manager- NORTH Brooklyn NY (15K Sign on Bonus)New York, NY$101,000–$119,000 / yearYou will only see FOUR Hospice patients per day and will manage caseload of terminally ill, end-of-life patients, delivering skilled nursing care in home and facility settings, supporting patients and families throughout the end-of-life process. Collaborate with Physicians to regularly titrate medications and update individualized care plans while simultaneously working with IDT team in developing comprehensive, patient-centered plans of care.
Hospice RN Case Manager- NORTH Brooklyn NY (15K Hire Bonus) JobotHospice RN Case Manager- NORTH Brooklyn NY (15K Hire Bonus)Brooklyn, NY$100,000–$116,800 / yearYou will only see FOUR Hospice patients per day and will manage caseload of terminally ill, end-of-life patients, delivering skilled nursing care in home and facility settings, supporting patients and families throughout the end-of-life process. Collaborate with Physicians to regularly titrate medications and update individualized care plans while simultaneously working with IDT team in developing comprehensive, patient-centered plans of care.
Care Coordinator - RN - Case Management - Hudson Valley Hospital - Full Time - Days NewYork-PresbyterianCare Coordinator - RN - Case Management - Hudson Valley Hospital - Full Time - DaysCortlandt Manor, NY$56.80–$62.35 / hourAt NewYork Presbyterian Hudson Valley Hospital (located in Cortlandt Manor, Upper Westchester County, NY), talented RN Case Managers lead, learn and educate in a department like no other. Must possess good understanding of Managed Care/HMO requirements, laws and regulations, Medicare/Medicaid requirements, policy and procedure, and community health, welfare and social agencies policies and procedures.
NewRN Team Manager MJHSRN Team ManagerFort Lee, NJOur multidisciplinary teams offer culturally-sensitive, end-of-life and palliative care services to patients and their families at home or in assisted living communities, skilled nursing facilities and hospitals. See MJHS Privacy Policy at https://mjhs.jobs/privacy-statement.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
NewFabric & Home Care Integrated Media Manager Procter & GambleFabric & Home Care Integrated Media ManagerNew York, NY$85,000–$122,200Collaborate with internal partners like Senior Media Manager, Analytics & Insights Managers and Brand Managers to develop best-in-class digital media campaigns across Programmatic, Video and Social advertising platforms. We believe great ideas emerge from the creative connections that happen between our talented employees and we encourage diverse, multi-functional teams to work together to generate new ideas to address challenges we face.
NewCase Management Director Encompass Health Rehabilitation Hospital of MechanicsburgCase Management DirectorColonial Park, PAJoin us in this journey of care, compassion, and leadership as we work together to make a difference where it matters most, serving as a key member of our leadership team overseeing the day-to-day operations and management of our Case Management department. - Oversee the interdisciplinary plan of care and the discharge planning process to ensure the effectiveness and appropriateness of services with a central focus on census management, patient care outcomes, and key care indicators.
Registered Nurse (RN) Rehab Unit Manager Beth Abraham CenterRegistered Nurse (RN) Rehab Unit ManagerThe Bronx, NY$117,000A vital part of the Bronx community, the facility has a long history of providing a warm and nurturing environment, allowing each resident to get stronger, healthier, and happier. Beth Abraham Center for Rehabilitation and Nursing is a 448-bed rehabilitation and skilled nursing facility with impressive Resident and family satisfaction ratings.