Respond to routine to moderately complex customer inquiries, requests for quotations, purchase orders, order changes, adjustments, cancellations, delivery questions, documentation needs, and service concerns through phone, email, fax, walk-in, and business system channels. Customer Service Associates handle customer service inquiries, quotations, order entry, order changes, delivery follow-up, documentation, and related customer support activities through phone, email, fax, walk-in, and business system channels.