Experience with social listening, publishing, and scheduling tools (e.g., Sprout Social, Hootsuite, or Social Studio).o Working knowledge of content tools such as Canva and basic Adobe Creative Suite (Photoshop, Illustrator, InDesign).o Proficiency in Microsoft Office (Word, Excel, PowerPoint) and marketing workflow/project management platforms (e.g., InMotion, Asana).o Understanding of web content management systems (CMS) and basic SEO principles.• Monitor, manage, and respond to guest reviews across online platforms (e.g., TripAdvisor, Google Reviews, Yelp), striving to maintain a 90%+ response rate.• Escalate critical guest feedback and sentiment insights to property executive leadership and department heads to support continuous guest service improvements.• Provide an upbeat, welcoming guest presence during on-property events, promotions, and content capture.