li>Oversee and enhance digital platforms—including chat systems, VTM software, and AI-powered tools—by collaborating with cross-functional teams and leveraging AI, automation, and data analytics to improve member experiences and forecast service demand.
The Manager of MSC Digital and VTM leads a 24/7 digital service team responsible for delivering high-touch, high-tech member support through chat, virtual teller machines (VTMs), and web-based platforms.