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The Director of Patient Financial Services provides operational leadership for key revenue cycle functions, including billing, claims processing, payer follow-up, accounts receivable (AR), payment posting, self-pay management, and collections strategy, as well as patient financial services. Our revenue cycle is intentionally designed with dedicated leadership across front-end, mid-cycle, and back-end functions, allowing this role to focus on what matters most: driving performance, strengthening processes, and leading a high-performing team.

<div> Director of Patient Financial Services Cass Health is seeking a Director of Patient Financial Services (PFS) to lead back-end revenue cycle operations within a highly structured, team-based revenue cycle model. This role reports directly to the CFO and is responsible for driving performance across billing, accounts receivable, payment posting, and patient financial services while supporting a strong, patient-centered financial experience. The Director of Patient Financial Services provides operational leadership for key revenue cycle functions, including billing, claims processing, payer follow-up, accounts receivable (AR), payment posting, self-pay management, and collections strategy, as well as patient financial services. This role ensures that services are converted into accurate, timely reimbursement while maintaining compliance with payer and regulatory requirements and delivering a clear, compassionate financial experience for patients. Key Responsibilities <ul><li> </li><li>Provide leadership and oversight for billing, claims follow-up, AR management, payment posting, patient accounts, and financial counseling teams</li><li> </li><li>Monitor and improve key performance indicators, including AR days, denial rates, clean claim rates, cash collections, and self-pay collection performance</li><li> </li><li>Ensure timely, accurate claim submission and efficient resolution of edits, rejections, and denials</li><li> </li><li>Oversee payer follow-up activities and escalate systemic reimbursement issues</li><li> </li><li>Partner with Revenue Integrity to reduce denials and improve first-pass yield</li><li> </li><li>Ensure accurate payment posting, contractual adjustments, and reconciliation processes</li><li> </li><li>Collaborate with Finance and Accounting on cash reconciliation, month-end close, and audit readiness</li><li> </li><li>Oversee patient balances, including statements, payment plans, financial assistance, refunds, and in-house early-out and bad debt collection processes</li><li> </li><li>Lead and optimize self-pay AR and collections performance, including patient responsibility workflows, payment strategies, and staff performance</li><li> </li><li>Establish and monitor performance metrics related to self-pay collections, aging, and recovery rates, identifying opportunities for improvement</li><li> </li><li>Ensure a balanced approach to collections that supports both financial stewardship and a positive patient financial experience</li><li> </li><li>Develop and optimize strategies for self-pay AR, patient responsibility, and collection agency/vendor performance</li><li> </li><li>Ensure compliance with regulatory requirements, including financial assistance policies and the No Surprises Act</li><li> </li><li>Support a patient-centered financial experience through clear communication and compassionate service</li><li> </li><li>Partner with Patient Access and Revenue Integrity to reduce front-end and mid-cycle errors impacting reimbursement</li><li> </li><li>Utilize data and reporting to identify trends, improve workflows, and drive operational performance</li><li> </li></ul> Qualifications <ul><li> </li><li>Bachelor’s degree in Healthcare Administration, Business, Finance, or related field required; relevant experience may be considered in lieu of formal education</li><li> </li><li>Demonstrated leadership experience, with the ability to manage teams, oversee complex workflows, and drive measurable performance improvement</li><li> </li><li>Experience in healthcare revenue cycle operations (billing, claims management, accounts receivable, or related functions) preferred; candidates with strong leadership and operational experience in other industries will also be considered</li><li> </li><li>Experience in a Critical Access Hospital (CAH) and/or Rural Health Clinic (RHC) setting preferred, including familiarity with applicable reimbursement methodologies and regulatory requirements</li><li> </li><li>Certified Revenue Cycle Representative (CRCR) required within one year of employment</li><li> </li><li>Understanding of revenue cycle concepts, financial operations, or reimbursement processes.</li><li> </li><li>Working knowledge of medical terminology, CPT, HCPCS, and ICD-10 coding systems preferred</li><li> </li><li>Strong analytical, communication, and problem-solving skills</li><li> </li><li>High level of professionalism, integrity, and attention to detail</li><li> </li></ul> Why Join Cass Health Cass Health offers a unique opportunity to lead within a well-structured, highly supported revenue cycle environment—something not commonly found in organizations of our size. Our revenue cycle is intentionally designed with dedicated leadership across front-end, mid-cycle, and back-end functions, allowing this role to focus on what matters most: driving performance, strengthening processes, and leading a high-performing team. You will partner closely with experienced leaders in Patient Access and Revenue Integrity, supported by dedicated Revenue Cycle Systems and Operations Analysts who provide data, system optimization, and hands-on operational support. This role also benefits from strong executive engagement and support. The CFO is actively involved in revenue cycle strategy, performance improvement, and payer dynamics, providing clear direction, removing barriers, and ensuring the resources needed to succeed. Revenue cycle is a visible and prioritized function at Cass Health, with alignment across leadership and the organization. Cass Health is a thriving rural health system in southwest Iowa, proudly serving approximately 40,000 unique patients each year. With annual gross revenue of approximately $145 million, nearly 500 team members, and more than 80 providers, we are the largest employer in Cass County and one of the largest Critical Access Hospitals in Iowa. We support more than 150,000 outpatient encounters annually across our hospital and four rural health clinics, along with a robust inpatient program. Our services span primary care and a wide range of specialties, including surgery, OB/GYN, orthopedics, cardiology, oncology, and more, supported by strong diagnostic and rehabilitation services. Cass Health has been recognized as a Top 20 Critical Access Hospital by the National Rural Health Association since 2021 and has ranked among the Top 100 Critical Access Hospitals every year since 2017. We were also honored with the HFMA MAP Award for High Performance in Revenue Cycle, reflecting our commitment to strong financial operations. Beyond operations, we are deeply committed to innovation and workforce development, including launching Iowa’s first registered nursing apprenticeship program to build a sustainable pipeline of healthcare professionals. This is an opportunity to step into a role where the foundation is strong, leadership is engaged, and there is real opportunity to refine, optimize, and elevate performance across the revenue cycle. </div>

Cass County Memorial Hospital

Director of Patient Financial Services

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This role will originate, underwrite and close secured and unsecured agricultural and business loans in accordance with established lending objectives, policies and procedures; establish and maintain positive relationships with existing and potential clients, by performing the following duties. Interview applicants and requests specified information for loan application; request appraisals, applicant credit reports, background checks, reference checks, and other information pertinent to evaluation of loan application; analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan; and correspond with or interviews applicant or creditors to resolve questions regarding application information.

TS Bank is seeking to hire a VP of Ag and Business Banking position. This role will originate, underwrite and close secured and unsecured agricultural and business loans in accordance with established lending objectives, policies and procedures; establish and maintain positive relationships with existing and potential clients, by performing the following duties. If the employee performs duties and activities that qualify them as a Mortgage Loan Originator, they will be required to meet all requirements to comply with the SAFE Act.Education and experience preferred includes: Bachelor's degree (B. A.) from four-year college or university in the field of business, including specific courses in accounting, finance, and economics; at least five years related banking experience and/or training; or equivalent combination of education and experience. In addition, post graduate industry-specific education (e.g., Stonier School of Banking, etc.).Position location: Atlantic, IA Keyword: VP of AG and Business Banking Required Experience: <div><ul><li>Consult with clients in evaluating other Bank products that meet the client's financial needs</li><li>Actively develop and maintain a good working relationship with and between all company staff, clients, and others involved in loan transactions</li><li>Promote sale of credit and loan services</li><li>Remain the primary point of contact between client and bank, throughout the loan process</li><li>Perform weekly file review of all loans in process, reviewing missing items still needed</li><li>Comply with all applicable government regulations and cooperate with internal quality control and compliance programs</li><li>Develop a strategy to assist clients after completion of the transaction, including review of and assistance for additional and future financial needs</li><li>Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action</li><li>Participate in training programs as required by management</li><li>Review and analyze client's financial status, goals and needs, and recommend the appropriate loan product</li><li>Interview applicants and requests specified information for loan application; request appraisals, applicant credit reports, background checks, reference checks, and other information pertinent to evaluation of loan application; analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan; and correspond with or interviews applicant or creditors to resolve questions regarding application information.</li><li>Compile loan package and facilitate negotiation with applicant according to established standards, such as fees, loan repayment options, and other credit terms; refer loan to loan committee for approval; ensures loan agreements are complete and accurate according to policy; assures timely loan closing and funding activities.</li><li>Utilize government programs when deemed necessary to meet client's credit needs.</li><li>Assist clients with inquiries and information requests, and resolves complaints relating to loan products and services offered.</li><li>Regularly makes out of the bank business calls on existing and potential clients.</li><li>Responsible for growth of loan portfolio.</li><li>Actively participate in the bank’s credit committee meetings.</li><li>Participate in the collection procedures and processes of the loan officers to assure the timely collection of all delinquent accounts and develop revised loan repayment terms or schedules as necessary.</li><li>Establish and maintain positive working relationships with loan businesses and other organizations to provide information regarding the lending programs and policies.</li><li>Participate in the bank's business development activities, represent the bank in industry and professional associations, community organizations, local business groups, etc., and promote the bank's favorable image.</li><li>Underwriting all classifications of agricultural and business loans, including government guaranteed and sponsored loans. The secondary aspect of the job is to underwrite all types of consumer loans. Completion of the input form designating the specific documentation required to provide security interest in the collateral, maintain compliance, and the ancillary documents needed for complex credits. The job requires closing the loans at the bank, client’s office or the title company. Responsibility includes servicing and monitoring the loans for quality control, utilizing aggressive collection methods, comprehensive knowledge of title company reports and resolutions to difficult technical exceptions. Another important function is cross selling the bank products with emphasis on the technology that is available.</li><li>Work closely with the bank’s credit analysts in underwriting loan requests into credit packages for appropriate approval.</li><li>Utilization of the "hands on approach" for developing banking relationships of present and potential clients. Through the interview process ascertain the right product for the borrower and depositor. Maintain knowledge of all the bank products to achieve comprehensive cross selling capabilities.</li><li>Strive diligently to maintain a quality portfolio with minimal delinquency. Counsel borrowers and recommend remedies to resolve delinquencies. Work through troubles and seriously delinquent loans.</li><li>Promote and sell cash management, depository products to new and current clients.</li><li>Makes qualified referrals to all areas of the company.</li><li>Ability to perform all other duties as assigned.</li><li>Comply with all banking and company regulations, policies, and procedures.</li><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from employees of company and the general public. Must possess good communication skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li><li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>Position may require the ability to work before or after normal business hours, including weekends and overnight travel, to meet required deadlines and attend meetings and/or training programs.</li></ul>#TSBank </div> Benefits: Competitive benefits package:<ul><li>Health and dental insurance</li><li>Life insurance package</li><li>Generous PTO and holiday package</li><li>401K contribution and match</li><li>Professional development expense allowance</li><li>Gym membership reimbursement</li><li>Tuition reimbursement</li><li>Paid volunteer time off (VTO)</li><li>Wellness program</li></ul> From: TS Banking Group

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Director of Patient Financial Services Cass County Memorial Hospital

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