EducationHigh school diploma or equivalentMinimum QualificationsPossess a strong sense of mission, focus, knowledge, and resourcefulness related to SOSPossess emotional maturity, tact, and attentive listeningHave the skills and ability to identify available resources to help Families and survivors understand their benefits, facilitate referrals for bereavement counseling, and assist with navigating programs such as VA benefits, TRICARE, and educational opportunitiesAbility to provide dignified verbal and written responses, articulate well in sensitive situations, understand verbal and nonverbal reactions, and exercise independent judgementBuild rapport with Families, Veterans Service Organizations (VSOs), Casualty Assistance Officers (CAOs), military leadership, and a variety of other stakeholders and resource groups involved in meeting the needs of each Family and survivors Ability to maintain, update, and expand a directory of resources, agencies, and organizations that are available to assist military Families and survivorsProduce reports and dataUnderstand applicable Army, NGB, State NG, and IMCOM policies, regulations, guidance, SOPs, training, and resourcesUnderstand ARNG organization and structure and military cultureExperience with Microsoft Office productsSelf-starter and good time management skillsAbility to travelS. citizenship requiredAbility to pass extensive background investigationPreferred QualificationsKnowledge of or experience with military funeral honors, information, assistance, outreach, referral, and follow-up services to Families and survivors from all service components