Service Lines Training and Compliance Associate Hospital for Special SurgeryService Lines Training and Compliance AssociateNew York, NY$72,000–$109,500 / yearMinimum of four (4) years of experience in healthcare operations, telecommunications, scheduling, training, instructional design, or a related field required; relevant frontline operational experience may be considered in lieu of formal training experience. Partner with Epic application teams, trainers, and operational leadership to develop educational materials, workflow documentation, and change management support for upgrades, enhancements, and new functionality.
Senior Product Manager, B2B Service Case Management & Ticketing TransUnionSenior Product Manager, B2B Service Case Management & TicketingNew York, NY$112,500–$187,500 / yearReporting into the B2B Service organization, this individual contributor will partner closely with B2B Care and Servicing, Product, Technology, Analytics, Client Success, Sales Support, and cross-functional operational leaders to improve how service work is managed, automated, measured, and delivered across products, segments, and customer tiers. Strong understanding of customer service processes, case management, ticketing workflows, service operations, and call center environments, with the ability to assess current-state processes, identify root causes, and design future-state workflows that improve operational outcomes.
Access Navigator Full Time Day Mahwah The Valley HospitalAccess Navigator Full Time Day MahwahMahwah, NJ$24.14–$30.17 / hourThe Access Navigator must be able to: work cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health- and service-focused organizations. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.
Medication Coordinator Young Adult Institute, Inc.Medication CoordinatorManhattan, NYReviews patients' charts in electronic medical record to determine if medications are available for refill requests or if an appointment is required to support medication requests and/or hospital discharge follow-ups; schedules appointments with patients or circles of support using appropriate scheduling templates, if needed. Collaborates with multidisciplinary team to ensure optimal care is provided to the patient, assisting with redirecting patients and circles of support to appropriate resources and appropriately escalating concerns and issues to Nurse Manager, Medical Director or other applicable staff for assistance or resolution.
Sr. Access Center Ambassador Westchester Medical Center Health NetworkSr. Access Center AmbassadorNY$22.25–$27.98 / hourJob Details: Job Summary: A Senior Access Center Ambassador acts as the lead point of contact for a particular service line or department to enhance communication to patients and other callers, handling a high volume of inbound calls to schedule appointments, answer questions, and route calls to the appropriate departments. Job Category Job Category Allied Health Prof/Technical Clerical/Administrative Support Executive/Management Finance/Info Systems Nursing Support Nursing/Nursing Management Physicians Professional/Non-Clinical Service/Trades.
Bilingual Interpreter (English Haitian Creole) TransPerfectBilingual Interpreter (English Haitian Creole)Florida, PRRemoteTransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. Interpreters manage continuous live calls, often under pressure, while strictly following interpretation protocols to maintain neutrality, accuracy, and confidentiality.
Disability Bridge Senior Claims Specialist MetLife IncDisability Bridge Senior Claims SpecialistNY$41,600–$72,300 / yearGuided by our purpose - always with you building a more confident future - and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to partner closely with claimants and internal/external resources to assess ongoing disability, document the file appropriately, set expectations, and ensure bridging actions are completed timely and accurately. Recognized on Fortune magazine\''s list of the "World\''s Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers.
Clinical Support Specialist - Medication Adherence Specialist (Temp-to-Hire) Arine IncClinical Support Specialist - Medication Adherence Specialist (Temp-to-Hire)NY$20–$22 / hourStrong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment. We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.
Clinical Support Specialist - Pharmacy Technician (Temp-to-Hire) Arine IncClinical Support Specialist - Pharmacy Technician (Temp-to-Hire)NY$20–$22 / hourStrong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment. We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.
Bilingual Clinical Support Specialist (Temp-to-Hire) Arine IncBilingual Clinical Support Specialist (Temp-to-Hire)NY$20–$22 / hourStrong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment. We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.
Representative Call Center Telecom St. Joseph HealthRepresentative Call Center TelecomWoodland Park, NJThe combined efforts of the organization's outstanding physicians, superb nurses, and dedicated clinical and professional staff have made us one of the most highly respected healthcare organizations in the state, the largest employer in Passaic County, and one of the nation's "100 Best Places to Work in Health Care". St. Joseph's University Medical Center is an academic tertiary care medical center and state designated trauma center, located on the Paterson campus, regularly accepts referrals of difficult or unusual cases from other hospitals and physicians and performs both complex and routine procedures.
Call Center Representative CareerscapeCall Center RepresentativeNew York city, NY$55,000–$80,000 / yearFull timeThe best fit for this role is someone who thrives in a fast-paced, metric-driven environment, takes pride in first-call resolution, and is comfortable working independently from a home office while staying closely connected to a supportive team. In this role, you will be the first point of contact for customers, handling inbound calls, resolving issues, and delivering the kind of service experience that keeps people coming back.
Supervisor, Utilization Management Pharmacist Capital Rx, Inc.Supervisor, Utilization Management PharmacistNew York, NYRemote$128,000–$160,000 / yearBy delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. Perform day to day clinical pharmacy functions including prior authorization and appeal reviews, override requests, and inbound and outbound member and provider education or peer-to-peer calls.
Field Entitlement Advocate HF Management ServicesField Entitlement AdvocateNew York City, New YorkThese systems include but are not limited to TrucareHTML5, Sunguard MACESS Service Module (electronic archiving), Salesforce, ePACES, RightFax, VoIP, Virtual Work Platforms (VPN), creating pdf files (Adobe Acrobat), and MS Office Suite (such as Word, Excel and Outlook), Interaction Client, Jabber, etc. The Entitlement Advocate provides Healthfirst’s Medicare Advantage Plan(MAP), Managed Long-Term Care Plan(LTC), Dual eligible Medicare Plan and Nursing Home members and prospects with obtaining and retaining of financial entitlements for which they are eligible.
Field Entitlement Advocate HealthfirstField Entitlement AdvocateQueens, NY$48,600–$65,960 / yearThese systems include but are not limited to TrucareHTML5, Sunguard MACESS Service Module (electronic archiving), Salesforce, ePACES, RightFax, VoIP, Virtual Work Platforms (VPN), creating pdf files (Adobe Acrobat), and MS Office Suite (such as Word, Excel and Outlook), Interaction Client, Jabber, etc. The Entitlement Advocate provides Healthfirst’s Medicare Advantage Plan(MAP), Managed Long-Term Care Plan(LTC), Dual eligible Medicare Plan and Nursing Home members and prospects with obtaining and retaining of financial entitlements for which they are eligible.
Call Center Representative Planet HondaCall Center RepresentativeUnion, New JerseyAs an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial role in ensuring our customers have a positive experience from their first point of contact with our dealership.
Inbound Call Center Representative Mavis Tire Supply LLCInbound Call Center RepresentativeNYExceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws.
Central Registration Associate BronxCare Health SystemCentral Registration AssociateYonkers, New YorkFull timeOverview: The Central Registration Associate assists patients, facilities and other callers in the scheduling of needed outpatient services offered within the BronxCare Healthcare System in a high volume/high paced call center environment, while delivering an outstanding patient centered customer service experience. Knowledge of Windows OS and Microsoft Office applications including Microsoft Outlook/Exchange is required, Word, and Internet browser applications is required, 1-2 years customer service experience, preferably in a call center and/or outpatient healthcare environment is required.
Retail Support Specialist DSI SystemsRetail Support SpecialistNorth Plainfield, NJIn this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
Eligibility Service Representative - Spanish Brighton Health Plan Solutions, LLCEligibility Service Representative - SpanishNew York, NY$43,000–$50,000 / yearBrighton Health Plan Solutions partners with self-insured employers, Taft-Hartley Trusts, health systems, providers as well as other TPAs, and enables them to solve the problems facing today’s healthcare with our flexible and cutting-edge third-party administration services. Works with the Benefits Enrollment team to review and resolve any eligibility, hours or co-premium issues including follow-up outreach to caregivers Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions.