DUTIES AND RESPONSIBILITIES** **Patient & Family Communication and Support (60%)** + Serve as a liaison between clinical care teams, clinical risk management, patient safety, clinical quality, claims services, patient relations, and patients and families following perceived or actual unexpected clinical outcomes and adverse events, providing supportive, empathic and proactive transparent communication + Be the primary contact for patients and families and the liaison between patients/families and organizational team members + Identify the emotional and informational needs of patients and families affected by adverse medical events and facilitate access to resources such as social work, spiritual care, interpreter services, cultural mediators or other support resources to address their specific needs + Facilitate identification and fulfillment of support for patients and families following unexpected outcomes or adverse events to meet their immediate needs, ensuring timely access to resources and sustaining a patient-centered approach + Participate in the identification of cases eligible for Early Claims Transition (ECT) + Support CRP across the UW Medicine system, as needed, by completing cross-training at UW Medicine entities, including Harborview Medical Center, UW Medical Center Montlake and Northwest campuses, and UW Medicine Primary Care locations. Collaborate with other patient liaisons to ensure seamless coordination and consistency in delivering support **Stakeholder Collaboration & Coordination (35%)** + Collaborate with CRP stakeholders, including clinical care teams, clinical risk management, patient safety, clinical quality, claims, and patient relations, to develop and execute communication plans including facilitating patient and family meetings + Engage with UW Medicine and UW leadership on event management, potentially involving leaders such as the UW Medicine Chief Medical Officer, the entity Chief Medical Officers, entity Chief Nursing Officers, the UW Medicine Chief Quality Officer, entity Chief Executive Officers, the Directors and Senior Directors in Clinical Risk Management as well as the Executive Director of UW Risk Management, the Director of UW Claims Services and, as appropriate, UW Claims managers.