Minimum of three years of retail management experience; menswear experience is strongly preferred Demonstrated ability to drive sales, develop teams, and take ownership of store-level business performance Strong understanding of relationship selling, clienteling, and delivering highly personalized customer experiences Experience with visual merchandising and an eye for product presentation and storytelling Entrepreneurial mindset with the ability to operate effectively in a new and evolving retail concept Strong business acumen with the ability to interpret performance, identify opportunities, and adjust strategy when needed Positive, outgoing, and highly engaged leadership style with the ability to build relationships with customers, employees, and the local community Familiarity with Shopify POS preferred Availability to work nights, weekends, and holidays Ability to lift at least 25 lbs. Own store sales performance, communicating financial goals to the team and driving accountability for individual and store results Build and retain a loyal customer base through relationship selling, clienteling, outreach, and consistent follow-up Lead the sales floor with a strong presence, delivering exceptional service and coaching the team to effective selling behaviors Act as the voice of the customer, regularly sharing insights with leadership on product, fit, pricing, assortment, and unmet customer needs Resolve customer concerns with empathy, urgency, and professionalism.