3+ years' experience in the utilization of data communications test equipment and network management systems (e.g., sniffers, Wireshark, OPNET, NetScout, ReliaTel, NAGIOS, and software based management systems such as OpenView, SevOne, Smarts, Riverbed CMC, NetBrain, NetCool, Forward Networks, etc.) a plus. 5+ years' progressive data communications experience in WAN/MAN/LAN/Data Center operational support, configuration, evaluation, incident resolution, problem management, and project management experience in a 24x7x365 support environment in a lead or senior engineer role.