This includes the ability to independently perform research, problem solving, gathering supporting documentation (i.e., loan documents, MSP servicing system notes, system reports, life of loan history, etc.), knowledge of Huntington systems, partnering with other Consumer Loan Servicing departments, Default Servicing, Home Lending, Compliance, Legal, Risk, and Outside Counsel to provide written responses to customers and meet regulatory deadlines. Processing of work related to mortgage loans, compiling loan documentation and research to conclusion, data entry in MAX, maintaining and organizing documentation, email/call all applicable internal colleagues and/or compliance, legal, outside counsel, compile and mail customer letters/response packets per regulatory timelines.