Perform analytical intake and early-stage claim assessment by obtaining facts of loss through investigative questioning, validating allegations, assessing credibility, resolving inconsistencies, and evaluating potential liability, exposure, and regulatory requirements to determine appropriate claim handling actions Determine the need for and assign independent field adjusters based on facts of loss, damage indicators, injury severity, and potential liability exposure Manage communication with claimants, adjusters, and legal teams to maintain transparency and advance timely resolutions for all involved parties during day one investigations; utilize strong interpersonal, professional, and empathetic skills to de-escalate emotional and sometimes complex situations. Ensure accurate, timely, and complete documentation of safety events with regard to the direct effects on business units' financial performance, the company's overall DOT safety rating, driver coaching, establishment of training programs, analysis of trends, and resolution or defense of litigated matters Actively provide continued investigative support to claims examiners with ongoing investigative findings and documentation that is critical to resolution and defense.