SUMMARY: The Claims Inquiry Representative serves as the primary point of contact for providers, members, and internal departments regarding claim status, payments, denials, adjustments, and billing inquiries. This policy relates to all phases of employment, including but not limited to recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company sponsored employee activities.