Perform billing and/or claim adjudication and identify coverage status, payor restrictions, servicing pharmacy options, and determine next steps for order escalation as needed including but not limited to: Prior Authorization, Benefits Investigation, Step Therapy, Non-Formulary, Financial Assistance, and Copay-assistance programs. Strong interpersonal, written, and verbal communication skills, with the ability to deliver professional, high quality customer service to patients, families, providers, payers, and clinical staff in person and by phone.