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ADAPTED_NOW

In this role, youll assist clients with their insurance needs, answer questions, process updates, and help ensure each customer has a positive experience. If youre a clear communicator, enjoy helping people, and want a stable role with a communityfocused company, we encourage you to consider this opportunity.

HOUR

Welcome to United Group Insurance. Were a local team serving the Red Oak community, focused on providing reliable coverage and dependable support to our clients.Were looking for a Customer Service Representative to join our office. In this role, youll assist clients with their insurance needs, answer questions, process updates, and help ensure each customer has a positive experience. If youre a clear communicator, enjoy helping people, and want a stable role with a communityfocused company, we encourage you to consider this opportunity.Salary Range: $20.00 - $25.00 per hour BenefitsHourly Base Salary Based on ExperiencePaid Time Off (PTO)Health InsuranceDental InsuranceDisability InsuranceMon-Fri ScheduleRetirement Plan Responsibilities Respond to customer inquiries via phone, email, and in-person with professionalism and clarity.Provide accurate information about our insurance products and services.Assist customers with policy changes, claims processing, and general account management.Resolve customer issues efficiently and effectively, ensuring a positive experience.Maintain detailed and accurate customer records.Collaborate with team members to achieve departmental goals.Identify opportunities to offer additional support or solutions to customers. Requirements High school diploma or equivalent.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Proficiency with basic computer applications and data entry.A friendly and patient demeanor.Ability to work effectively both independently and as part of a team.Previous customer service experience is a plus.

United Group Insurance

Customer Service Representative

Claims Processing

Communication Skills

Customer Support/Service

Dental Insurance

Detail Oriented

Insurance

Presentation/Verbal Skills

Problem Solving Skills

Resolve Customer Issues

Retirement Plan

Sales Management

Writing Skills

IdealTraits

Welcome to United Group Insurance, where we believe in fostering genuine relationships and providing exceptional service right here in Red Oak, Iowa. As our Commercial Lines Account Manager, you'll be the trusted advisor for our business clients, ensuring they have the right protection to thrive.

YEAR

Welcome to United Group Insurance, where we believe in fostering genuine relationships and providing exceptional service right here in Red Oak, Iowa. We're not just another insurance agency; we're a dedicated team committed to protecting the businesses that form the backbone of our community. Imagine a workplace where your contributions are truly valued, and you have the opportunity to make a real difference for local entrepreneurs. As our Commercial Lines Account Manager, you'll be the trusted advisor for our business clients, ensuring they have the right protection to thrive. You'll guide them through complex insurance needs, build lasting partnerships, and play a crucial role in their success. If you're passionate about helping businesses grow and are looking for a rewarding career in a supportive, local environment, we invite you to explore this exciting opportunity with us. Join our team and become an essential part of the United Group Insurance family.Salary Range: $55000.00 - $75000.00 per year BenefitsAnnual Base Salary Based on ExperiencePaid Time Off (PTO)Health InsuranceDental InsuranceLife InsuranceDisability InsuranceRetirement Plan Responsibilities Serve as the primary point of contact for a portfolio of commercial insurance clients.Review and analyze client insurance needs, recommending appropriate coverage solutions.Process policy renewals, endorsements, and certificates of insurance accurately and efficiently.Assist clients with claims inquiries and facilitate the claims process.Build and maintain strong, long-term relationships with clients and insurance carriers.Identify opportunities for account rounding and cross-selling relevant products.Stay updated on industry trends and changes in insurance regulations. Requirements Active Iowa Property & Casualty License Strong understanding of commercial insurance policies and coverages.Excellent communication and interpersonal skills.Proficiency in agency management systems and Microsoft Office Suite.Detail-oriented with strong organizational abilities.

Commercial Lines Account Manager

Business Growth

Cross-Selling

Customer Relations

Customer/Client Research

Insurance Documentation

Insurance Sales

Interpersonal Skills

Microsoft Office

The Director of Patient Financial Services provides operational leadership for key revenue cycle functions, including billing, claims processing, payer follow-up, accounts receivable (AR), payment posting, self-pay management, and collections strategy, as well as patient financial services. Our revenue cycle is intentionally designed with dedicated leadership across front-end, mid-cycle, and back-end functions, allowing this role to focus on what matters most: driving performance, strengthening processes, and leading a high-performing team.

<div> Director of Patient Financial Services Cass Health is seeking a Director of Patient Financial Services (PFS) to lead back-end revenue cycle operations within a highly structured, team-based revenue cycle model. This role reports directly to the CFO and is responsible for driving performance across billing, accounts receivable, payment posting, and patient financial services while supporting a strong, patient-centered financial experience. The Director of Patient Financial Services provides operational leadership for key revenue cycle functions, including billing, claims processing, payer follow-up, accounts receivable (AR), payment posting, self-pay management, and collections strategy, as well as patient financial services. This role ensures that services are converted into accurate, timely reimbursement while maintaining compliance with payer and regulatory requirements and delivering a clear, compassionate financial experience for patients. Key Responsibilities <ul><li> </li><li>Provide leadership and oversight for billing, claims follow-up, AR management, payment posting, patient accounts, and financial counseling teams</li><li> </li><li>Monitor and improve key performance indicators, including AR days, denial rates, clean claim rates, cash collections, and self-pay collection performance</li><li> </li><li>Ensure timely, accurate claim submission and efficient resolution of edits, rejections, and denials</li><li> </li><li>Oversee payer follow-up activities and escalate systemic reimbursement issues</li><li> </li><li>Partner with Revenue Integrity to reduce denials and improve first-pass yield</li><li> </li><li>Ensure accurate payment posting, contractual adjustments, and reconciliation processes</li><li> </li><li>Collaborate with Finance and Accounting on cash reconciliation, month-end close, and audit readiness</li><li> </li><li>Oversee patient balances, including statements, payment plans, financial assistance, refunds, and in-house early-out and bad debt collection processes</li><li> </li><li>Lead and optimize self-pay AR and collections performance, including patient responsibility workflows, payment strategies, and staff performance</li><li> </li><li>Establish and monitor performance metrics related to self-pay collections, aging, and recovery rates, identifying opportunities for improvement</li><li> </li><li>Ensure a balanced approach to collections that supports both financial stewardship and a positive patient financial experience</li><li> </li><li>Develop and optimize strategies for self-pay AR, patient responsibility, and collection agency/vendor performance</li><li> </li><li>Ensure compliance with regulatory requirements, including financial assistance policies and the No Surprises Act</li><li> </li><li>Support a patient-centered financial experience through clear communication and compassionate service</li><li> </li><li>Partner with Patient Access and Revenue Integrity to reduce front-end and mid-cycle errors impacting reimbursement</li><li> </li><li>Utilize data and reporting to identify trends, improve workflows, and drive operational performance</li><li> </li></ul> Qualifications <ul><li> </li><li>Bachelor’s degree in Healthcare Administration, Business, Finance, or related field required; relevant experience may be considered in lieu of formal education</li><li> </li><li>Demonstrated leadership experience, with the ability to manage teams, oversee complex workflows, and drive measurable performance improvement</li><li> </li><li>Experience in healthcare revenue cycle operations (billing, claims management, accounts receivable, or related functions) preferred; candidates with strong leadership and operational experience in other industries will also be considered</li><li> </li><li>Experience in a Critical Access Hospital (CAH) and/or Rural Health Clinic (RHC) setting preferred, including familiarity with applicable reimbursement methodologies and regulatory requirements</li><li> </li><li>Certified Revenue Cycle Representative (CRCR) required within one year of employment</li><li> </li><li>Understanding of revenue cycle concepts, financial operations, or reimbursement processes.</li><li> </li><li>Working knowledge of medical terminology, CPT, HCPCS, and ICD-10 coding systems preferred</li><li> </li><li>Strong analytical, communication, and problem-solving skills</li><li> </li><li>High level of professionalism, integrity, and attention to detail</li><li> </li></ul> Why Join Cass Health Cass Health offers a unique opportunity to lead within a well-structured, highly supported revenue cycle environment—something not commonly found in organizations of our size. Our revenue cycle is intentionally designed with dedicated leadership across front-end, mid-cycle, and back-end functions, allowing this role to focus on what matters most: driving performance, strengthening processes, and leading a high-performing team. You will partner closely with experienced leaders in Patient Access and Revenue Integrity, supported by dedicated Revenue Cycle Systems and Operations Analysts who provide data, system optimization, and hands-on operational support. This role also benefits from strong executive engagement and support. The CFO is actively involved in revenue cycle strategy, performance improvement, and payer dynamics, providing clear direction, removing barriers, and ensuring the resources needed to succeed. Revenue cycle is a visible and prioritized function at Cass Health, with alignment across leadership and the organization. Cass Health is a thriving rural health system in southwest Iowa, proudly serving approximately 40,000 unique patients each year. With annual gross revenue of approximately $145 million, nearly 500 team members, and more than 80 providers, we are the largest employer in Cass County and one of the largest Critical Access Hospitals in Iowa. We support more than 150,000 outpatient encounters annually across our hospital and four rural health clinics, along with a robust inpatient program. Our services span primary care and a wide range of specialties, including surgery, OB/GYN, orthopedics, cardiology, oncology, and more, supported by strong diagnostic and rehabilitation services. Cass Health has been recognized as a Top 20 Critical Access Hospital by the National Rural Health Association since 2021 and has ranked among the Top 100 Critical Access Hospitals every year since 2017. We were also honored with the HFMA MAP Award for High Performance in Revenue Cycle, reflecting our commitment to strong financial operations. Beyond operations, we are deeply committed to innovation and workforce development, including launching Iowa’s first registered nursing apprenticeship program to build a sustainable pipeline of healthcare professionals. This is an opportunity to step into a role where the foundation is strong, leadership is engaged, and there is real opportunity to refine, optimize, and elevate performance across the revenue cycle. </div>

Cass County Memorial Hospital

Director of Patient Financial Services

OTHER

FEED

As the Customer Order Coordinator for Independent Upfitter (An Aebi Schmidt Brand) you will be responsible for managing the full lifecycle of customer orders, including order entry, parts ordering, purchase order submission, invoicing, and ongoing updates throughout the build process. Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers.

Customer Order Coordinator | Independent Truck Upfitters | Oakland, IA Regular Employee | Salary Non-Exempt What you'll do: As the Customer Order Coordinator for Independent Upfitter (An Aebi Schmidt Brand) you will be responsible for managing the full lifecycle of customer orders, including order entry, parts ordering, purchase order submission, invoicing, and ongoing updates throughout the build process. The role responds to customer requests and serves as the primary point of contact for select customers, handling all aspects of their orders from start to finish. Core Responsibilities: <ul><li>Accurately and efficiently track and monitor order status and milestones in ERP systems(s)</li><li>Respond promptly, accurately and professionally to customer inquires</li><li>Order parts using on - line parts manuals, engineering prints, and photographs</li><li>Expedite and follow-up on customer orders</li><li>Coordinate with buyer for special part purchases</li><li>Prepare parts sales quotes</li><li>Process warranty claims, setup warranty codes and determine appropriate code for the claim</li><li>Deny inappropriate warranty claims</li><li>Locate appropriate service center and coordinate repair of truck</li><li>Communicate issue to Technical Engineering support for solution</li><li>Determine and enter vendor chargeback</li><li>Negotiate and reduce invoices</li><li>Communicate warranty concerns to Manufacturing, Engineering, and Sales</li><li>Support warranty meetings with Manufacturing to communicate top warranty issues</li></ul>What you need to be successful: <ul><li>HS Diploma or GED required (Bachelor's or Associate degree preferred)</li><li>Strong customer service skills</li><li>Good communication and organizational skills</li><li>Proficient with MS Office applications</li></ul> Why The Shyft Group? Our people are our greatest asset, and your success is our success! That's why we provide comprehensive benefits that support your health, financial security, and work-life balance-so you can thrive both personally and professionally.<ul><li>Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan</li><li>Financial Security: 401(k) with match, Disability, Life Insurance</li><li>Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care</li></ul> At The Shyft Group, we don't just offer benefits-we invest in your well-being. Join us and experience the difference! Who we are: The Shyft Group is the North American leader in specialty vehicles, including last-mile delivery vans, work trucks, and motorhome chassis. Our 10 brands- Utilimaster®, Blue Arc™, Royal® Truck Body, DuraMag®, Magnum®, Strobes-R-Us®, Spartan® RV Chassis, Red Diamond™, Builtmore™, and Independent Truck Upfitters™- are powered by 3,000+ team members across the U.S. and Canada. Backed by 50 years of innovation and a supportive, entrepreneurial culture, we're leading the way in electrification and proudly ranked among Fortune's 100 Fastest Growing Companies. Equal Employment Opportunity (EEO) The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com. The Shyft Group is an E-Verify Employer Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.

Shyft Group

Customer Order Coordinator

Billing

Chargebacks

E Programming Language

ERP (Enterprise Resource Planning)

Entrepreneurship

Flexible Spending Accounts

Healthcare Reimbursement

Manufacturing

Negotiation Skills

Order Processing

Organizational Skills

Parts Sales

Purchase Orders

Purchasing/Procurement

Sales

Technical Support

Broadbean

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