Utilizes multiple systems (including but not limited to LFCM, ILA, PALLM, ALIP & AWD) to acquire information given to customers and team members including researching policies, verifying insured information and additional policies in-force, suspending policies, completing death claim notification worksheets, assigning death claim numbers and notifying other departments. - Utilizes multiple systems (including but not limited to Expert system, ILA, PALLM, AWD) to acquire information given to customers and team members including: researching policies, verifying insured information and additional policies in-force, suspending policies, completing death claim notification worksheets, assigning death claim numbers and notifying other departments.