What You'll Do- Appointment Setting: Coordinate and schedule pickup and delivery appointments with shippers, receivers, and carriers- Load Building: Build and organize loads in our TMS, ensuring accuracy on rates, lanes, and load details- Track & Trace: Proactively monitor shipments in transit, update statuses, and flag potential delays before they become problems- Customer Communication: Respond promptly and professionally to customer emails, providing shipment updates, resolving issues, and maintaining strong relationships- Carrier Communication: Check in with drivers/carriers throughout transit to confirm ETAs and gather POD/paperwork- Problem Solving: Handle day-of issues (delays, detention, appointment changes) calmly and quickly. The RoleWe need someone who thrives in a fast-paced, high-energy environment and isn't afraid to wear multiple hats.