Establishes and maintains successful communication and interaction with members of departments vital to successful patient resolution, including, but not limited to: Patient Relations, Privacy and Compliance, Risk Management, HIM, Charge, A/R Follow Up, Denials, Coding, Remit, Site Managers, Practice Managers, as well as Vendor Contacts and Liaisons. This individual will be responsible for assessing the patient's complaint from a holistic perspective, taking into account the charging, billing, documentation, reimbursement, and posting while using an interdisciplinary approach with other departments both within and outside of Revenue Cycle.