The Role ● We're hiring a Senior Account Manager to own client relationships, drive retention, and expand revenue across a portfolio of 8-12 accounts ● You have 5+ years of relevant experience in account management, project management, or customer success at a digital agency ● This is not an entry-level role - we're looking for someone who can operate autonomously and build strategic partnerships with marketing executives and founders ● If you're more of a pure Project Manager, this likely isn't the right fit - our PMs handle day-to-day delivery while AMs own the relationship and account sales activity What We're Looking For Client Partnership You have a track record of building trusted advisor relationships with clients - not just managing accounts, but genuinely understanding their business, anticipating needs, and translating organizational goals into strategic initiatives. Bonus ● Experience with analytics, content marketing, CRO, and branding ● Digital strategy background that helps you advise clients beyond just delivery What You'll Do ● Serve as primary account lead and trusted advisor for your portfolio ● Develop strong relationships with marketing executives and founders ● Own renewal conversations and all account sales activity ● Identify, scope, and pitch expansion opportunities ● Ensure seamless client experience from sales handoff through ongoing delivery ● Proactively identify and resolve delivery and client satisfaction issues ● Understand our client’s business goals and build actionable roadmaps with PMs and capability specialists ● Collaborate with leadership on pricing, packaging, and account growth plays