Client Account Specialist

Position summary

This position will be primarily responsible for addressing specialized needs of the firm's accounts receivable and client relations efforts. This includes, but is not limited to, proactively analyzing client account receivable profiles, collaborating with firm personnel and/or reaching out directly to client contacts to facilitate the monetization of outstanding invoices, acting as a liaison between firm attorneys and clients as well as providing management with information and analysis on client payment trends and risks.

Job duties and responsibilities

•    Proactively interacting with firm clients in a professional manner to facilitate timely payments of invoices as well as identify any challenges to the client submitting timely payments.
•    Follow up with clients, discuss and document actions taken in the Accounts Receivalbe Collection System (ARCS) collection as well as determine next steps towards resolution on overdue and difficult to collect accounts.
•    Enter and maintain accurate, thorough, and up-to-date information summarizing all collection related activities within the Accounts Receeivable Collections System (ARCS)  for all assigned client AR positions.
•    Provide information to firm attorneys and business unit personnel regarding status of their client's accounts receivables position.
•    Process, review and mail client statements of account each month.
•    Develop working relationships with other process streams to foster a collaborative effort to resolve challenges in the bill to cash cycle as they arise.
•    Interface with the various eBilling websites utilized within the Firm's billing processes to review cient invoice status and notify billing managers of missing or rejected invoices.
•    Assist practice groups in their collection efforts.  This involves, but is not limited to, proactively providing accurate and timely updates on collection efforts, providing attorneys and practice group management with recommendations and supporting documentation for next steps on client accounts.
•    Meeting regularly with firm management to identify and discuss potential at risk accounts.
•    Interact and collaborate with Revenue Coordinators within the firm's international offices regarding updates, next steps and strategies for partner and client interaction to monetize accounts receivable balances.
•    Other duties in the Finance department may be assigned as time and workload permits.
Job duties and responsibilities included are not exhaustive and may be supplemented as necessary.  Reed Smith reserves the right to revise or modify job duties and responsibilities at any time. 

Requirements

Education: High school education. Relevant college courses or degree preferred.

Experience:0-2 years previous experience in a law firm or other service industry is preferred, but not required. 

Skills: Must possess excellent verbal and written communication skills. Must display professional manner with clients. Ability to work independently. Must have excellent organizational skills, ability to prioritize workload and solve problems. Must be able to assist individuals of various levels with needs and problems and react to difficult situations appropriately. Confidentiality is essential. Proficient typing and computer skills including knowledge of MS Office; knowledge of Microsoft Excel, 3E Billing System and Accounts Receivable software is a plus.

Additional information

Supervisory responsibilities: None

Equipment used: Personal computer and other office equipment such as telephone, calculator, copier, scanner, etc.

Essential job functions

Ability to sit or stand for extended periods and perform tasks requiring prolonged and/or extensive computer use. 
Ability to use computers, telecommunications, and digital collaboration tools to perform core job responsibilities. 
Ability to communicate effectively.
Ability to maintain attention to detail while analyzing complex information, managing multiple priorities, and applying sound judgment to decisions.
Ability to work extended hours as required to meet project, client, or business needs. 

Working conditions

You will be required to work in the office a minimum of 4 days per week. Occasionally called upon to work hours in excess of your normal daily schedule. The details of your weekly schedule will be discussed further with your direct supervisor.

Pay ranges

This is a non-exempt position. The hourly wage range for this role is $24.03 to $27.40, with an estimated annual compensation range of $50,000 to $57,000, based on expected hours. This represents the presently anticipated pay range for this position. Actual pay may vary based on various factors, including but not limited to location and experience.

Employee benefits overview

Our comprehensive benefits package includes:

• 401(k) Retirement Plan
• Medical Insurance
• Health Savings Account (HSA)
• Virtual Health Services
• Dental Insurance
• Vision Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Critical Illness Insurance
• Life Insurance
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Flexible Spending Accounts (FSA)
• Lyra Health Employee Assistance Program (EAP)
• Paid Family Leave (for eligible Exempt and Non-Exempt staff)
• Transportation Benefit
• Back-up Child Care Services
• College Coach Program
• Pet Insurance
• Paid Sick Time (for Exempt staff)
• Paid Time Off (available to all full-time, non-temporary employees)

Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401(k) plan.

Reed Smith is an Equal Opportunity Employer with Core Values of Integrity, Excellence, Teamwork & Respect, Innovation, and Impact. Reed Smith also provides reasonable accommodations in accordance with law, including in the application and interview process.

Qualified candidates only. No search firms.