Position duties and responsibilities include, but are not limited to the following: Builds, enhances and maintains relationships with customers through open, responsive, and professional communications; Proactively represents the customer by reaching out and maintaining a high level of customer satisfaction; Responsible for customer and department analytics; continuous improvement processes; Is the Subject Matter Expert (SME) for the customer service team and manages key strategic accounts; Receives and processes customer requests; including purchase orders and sales orders from sales representatives; Provides customers with accurate order confirmations in order to satisfy customer expectations; including meeting sales order promise dates; Acts as the liaison between our customers and our production operations with a high degree of personalized attention; Provides enhanced customer service by determining and assisting customer needs while providing answers in a timely manner in order to reduce customer down time; Maintains the integrity of our Enterprise Resource Program (ERP) System by identifying inaccuracies in customer information, parts, and/or pricing; Collaborates with sales and estimating teams for price inquiries and adjustments; Builds and maintains forecasts for major customers; Processes new development requests and collaborates with engineering teams for timelines and delivery(ies) of product; Manages records of customer interactions, processes customer accounts and files documents; Page Break. Working experience in an industrial or manufacturing setting; Must have Intermediate knowledge of Microsoft Office products to include, Word, Excel, PowerPoint, and Outlook; Commitment to continuous improvement company-wide; Excellent communication and interpersonal skills both written and verbal; professional, courteous and friendly personality; clearly conveys ideas and information and receives information effectively; Excellent organizational, problem-solving and time-sensitive skills; Ability to create positive working relationships with a diverse group of people including gender, ethnicity, age, and cultural and skill level differences; Ability to work independently with minimal supervision; Ability to establish priorities and meet deadlines.