To respond promptly to customer inquiries, introducing customers to our Energy Conversion capabilities, new products, and upgrades, studying customer needs, and coordinating customer service · To continuously update their job knowledge (for products, market segments, competitive landscape, and sales/marketing strategies and skills) by participating in educational opportunities; reading professional publications; networking; and participating in professional organizations · To prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against targets and forecasts. To succeed, you will need Experience requirements · 7+ years experience in thermal management (industrial chillers / steam boilers/ system systems, heat pumps, thermodynamics, thermal integration), preferably including some experience in a direct sales or customer service capacity Duties: · To oversee customer services through quality checks and follow-up; to help in identifying and resolving customer concerns.