Key Qualifications: · + 2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation. Key Responsibilities: · Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.· Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.·