Review, process and respond in a timely manner to moderate to complex inquiries, covering a large variety of life insurance products and annuities, from internal and external Customers, including individual policy holders, Department of Human Services, etc., utilizing multi-channel communications, superb verbal and written communication skills, good judgment and analytical skills for research and resolution, specific attention to detail, accuracy, and timely handling in accordance with the business units operating practices, administrative procedures, applicable regulatory and insurance laws, and demonstrates a proactive approach for problem solving and resolution. Acts as a resource for less experienced Colleagues by providing guidance to team members and/or other fellow company Colleagues in specific areas of expertise; willingly steps in to provide leadership and accurate information while exhibiting a positive, professional attitude centered around mutual Colleague and Customer respect.