Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook Basic level of experience with email and chat technologies Solutions-oriented with strong and creative critical thinking skills Able to troubleshoot, problem solve, make logical decisions, and set priorities Able to work effectively under pressure Ability to work in a fast-paced, metric-driven environment with the ability to multi-task Strong written and verbal communication skills Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc. Preferred: Bilingual: Fluent in both English and Spanish Experience working in a high-volume call center, taking back-to-back calls Experience with NICE inContact or other similar contact center programs.