Manage a portfolio of strategic accounts, ensuring value delivery, retention, and growth Drive adoption and expansion of PXs first-party product across your accounts, building the business case and persuading clients on the value Identify upsell and growth opportunities and develop quarterly account plans to capture them Run structured client processes end to end: onboarding, QBRs, renewals, and expansion paperwork Serve as the point of escalation for client concerns, resolving issues quickly and thoughtfully Collaborate with Sales and Product to align client objectives with PX platform capabilities Keep CRM data, account documentation, and client health reporting accurate and up to date Work with leadership to forecast client growth and manage churn risk. You enjoy structured work like reporting, documentation, and process management, and you do it well Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models Strong understanding of metrics such as NRR, churn, health scores, and customer LTV Familiarity with tools like HubSpot CRM, Jira, Trello, or similar platforms Bachelors degree required.