Adjust queries as necessary Manage master enrollment files and email distribution lists Consistently track tasks and deadlines to ensure accuracy and avoid misses Prepare renewal files and related documentation, ensuring alignment between plan design, pricing, and administrative processes Interface directly with clients and carriers to support enrollments and renewals, ensuring accuracy and timely execution Address most participant inquiries independently Use strong written and verbal communication skills to create clear, professional client and internal communications, and support stewardship discussions Demonstrate a growing understanding of plan design, service strategies, and risk mitigation Offer ideas for process or plan improvements and participate in operational task forces Contribute to training efforts and serve as an informal mentor to junior staff, sharing technical expertise and best practices within the solution line How this opportunity is different: A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Skills and experience that will lead to success: Experience with relevant executive benefit programs and plan administration Customer service or client-facing experience Strong written and verbal communication skills High attention to detail and strong organizational skills Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office (Excel, Word, Outlook) Ability to handle confidential information with discretion Analytical thinking and problem-solving capability Ability to effectively leverage AI tools to enhance work quality and efficiency Preferred Experience: Life insurance knowledge Benefits experience Customer Service knowledge and orientation Education: Bachelor's degree or equivalent years of industry experience Pay Transparency: The salary range for this position (intended for U.S. applicants) is $60,000 to $75,000 annually.